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Arlington Heights Ford
Arlington Heights, IL
4,856 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,856 reviews
March 10, 2020
Brought two cars in and both were taken care of quickly and as always professionally. Service writers were pleasant and honored all coupons. The Works Package is a fair deal that we will be using for our s and as always professionally. Service writers were pleasant and honored all coupons. The Works Package is a fair deal that we will be using for our service needs next time. More
by buckylindahl@sbcglobal.net
March 08, 2020
Fast and efficient service No appointment - dropped in the for The Works oil change and rotation. They got my Expedition in right away and were done in under an hour. No appointment - dropped in the for The Works oil change and rotation. They got my Expedition in right away and were done in under an hour. More
by B-Mac
March 08, 2020
Fast and friendly service and staff! When they say quick the dealership really delivers. This was my 20th oil change on my Focus at 100,000 miles! When they say quick the dealership really delivers. This was my 20th oil change on my Focus at 100,000 miles! More
by gucci5_2
March 05, 2020
Always fast, friendly, convenient and easy to do business with. My Car was ready on time and at a reasonable price. Will definitely be back. with. My Car was ready on time and at a reasonable price. Will definitely be back. More
by Rtschuster
Employees Worked With
Steve Verhagen, Wade Mikosz
March 05, 2020
A-Team Service Department - Quick and courteous !! From drop-off to pick-up, this is the best team to work with. Spiro was very helpful with recommending service options for my older vehicle and had t From drop-off to pick-up, this is the best team to work with. Spiro was very helpful with recommending service options for my older vehicle and had the team complete the work in less time than expected. I don't remember the name of the woman at Cashier counter - initials SW on receipt - but she was patient and accommodating when there was a snag with debit card. When picking up my vehicle, Carlos was attentive - making sure to answer any questions I had. More
by patti bee
Employees Worked With
Spiro Dimas, Carlos Roman-Ramirez
March 05, 2020
I always get terrific customer service from this dealership! They are always courteous and interested in making sure your experience is a favorable one. Th dealership! They are always courteous and interested in making sure your experience is a favorable one. Th More
by Larryhoofnagle
Employees Worked With
Wade Mikosz
March 04, 2020
Service department is the best! Very courteous! Service reps are so very nice! xxxxxxxxxxxx xxxxxx x x x x x x x x x x x x x x x x x x x xx Service reps are so very nice! xxxxxxxxxxxx xxxxxx x x x x x x x x x x x x x x x x x x x xx More
by rfischman
Employees Worked With
Steve Verhagen
March 03, 2020
recent purchase of new f150 from Jeff Reckards I am a returning customer and Jeff was a pleasure to deal with and did everything expected to make the sale smooth and painless. I would recommend Je I am a returning customer and Jeff was a pleasure to deal with and did everything expected to make the sale smooth and painless. I would recommend Jeff to anyone in the market for a vehicle More
by barry.lemcke
Employees Worked With
Jeff Reckards
March 02, 2020
Brake Repair/Oil Change Quick and efficient service. Adept in explaining service initiatives. Service immediately and very short wait time. Invoice was descriptive and expla Quick and efficient service. Adept in explaining service initiatives. Service immediately and very short wait time. Invoice was descriptive and explained service in great detail. More
by Cpa422
Employees Worked With
Spiridon Dimas
February 27, 2020
The service department is always on top of things and does a very nice job with our cars thanks to Jerry Hood everything is running smoothly does a very nice job with our cars thanks to Jerry Hood everything is running smoothly More
by Carl Hagland
Employees Worked With
