Arlington Heights Ford

A wonderful car buying experience Lonnie was " Over The Top " in Professionalism, Knowledge of Product , Courtesy , and just a down right nice guy. I never felt pressured and he found Lonnie was " Over The Top " in Professionalism, Knowledge of Product , Courtesy , and just a down right nice guy. I never felt pressured and he found me the right vehicle @ the right price in a nano second. I have been buying new cars for many years now and most of the time it was not a happy experience. It was a pleasure from the minute I walked in to till I left with my new Escape . Lonnie followed - up with two phone calls to see how I was doing and if everything was fine with the Escape.......and said if you need anything or any help...just call him. You operate a FIRST CLASS Dealership with FIRST CLASS Sales Reps !!!!!!!!!!!!!! ....I will Highly Recommend You . Best Regards, Roy Holmboe More

First time buyer As a first time college student buyer, I was scared to go in and buy a car. A new car at that. The guys at Arlington ford were amazing. They put every As a first time college student buyer, I was scared to go in and buy a car. A new car at that. The guys at Arlington ford were amazing. They put everything into clear words for me and made my first experience so much more enjoyable. I am in love with my new car! And I most defiantly recommend this ford location out of any. More

An Easy Decision Choosing Arlington Heights Ford was the easiest decision in my new car buying process. It came highly recommended by numerous people, so this was my f Choosing Arlington Heights Ford was the easiest decision in my new car buying process. It came highly recommended by numerous people, so this was my first choice in a dealership, even though I live closer to a different Ford dealer. Upon my arrival, I was greeted by numerous people. As a customer, this immediately put me in a good mood and made me feel comfortable. My sales associate was Jesus Sanchez. He introduced himself and asked questions to get to know me as not only a customer, but also a friend. With this being my first experience buying a brand new car, and being all on my own, I was immediately at ease and comfortable with Jesus. I came over-prepared with a lot of questions; Jesus answered every one to his best ability. When he didn't have an answer, he directed me to the person who did. Not once was he pushy or persistent; I was allowed to lead the deal and proceed at my own rate. To be honest, I didn't have intentions to buy that same day. However, the comfort and knowledge of not only Jesus but the whole AH Ford team made me eager to purchase that same day. Upon leaving the dealership, Jesus told me to contact him with any questions, and he even gave me his cell phone number. I had to return to the dealer in a week for a package I purchased, so I made a point to keep a list of all the questions I was accumulating during my first week with my new car. After a week, I had a list of about a dozen questions. When Jesus saw the list, he was excited! He was happy that I had questions for him to answer. To others, my list may have seemed redundant or too much, but not to Jesus. In my opinion, this is one of his best features. He truly wanted to make sure that all (and I mean all) my questions were answered. I highly recommend anyone looking to purchase a new (or used) car to visit Arlington Heights Ford. With their excellent customer service, great attention to detail, and comfortable relationships, I promise you will not be disappointed. I think it's safe to say I will return when it's time to purchase another car. But for now, I will enjoy my top-of-the-line 2014 Ford Escape! More

Felt very welcoming John Holden the sales pro made use feel very welcome at the dealership he allowed us to see many models with great patience and understanding of the v John Holden the sales pro made use feel very welcome at the dealership he allowed us to see many models with great patience and understanding of the vehicle. He is undoubtedly the best car salesman I've ever worked with he knew a lot about what he was selling and never once failed to make us feel at home. If you are looking for a Ford I suggest looking for John Holden at Arlington Ford the experience was very satisfying and never once felt pressured. More

John Jr. and Tony have put together an amazing, intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is lik intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is like, please do yourself a favor and go see the folks at AH Ford. And then be prepared to be blown away. I enjoyed my experience so much that I am actually looking forward to going back for my service! And since Sam gave my kids a cookie on our last visit, they are excited to come with me! Bottom line is you can buy a car anywhere. But how many places allow you to have the experience where you can look every person you work with at the dealership in the eye and say, "I trust you guys". I know of one. Keep up the great work guys. I'm leaning on my buddy to get rid of his car and get one from you! More

I came into AH Ford on a whim. My office is near there. I just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford tea just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford team pulled out all of the stops to help me. My wife and I ran these poor folks through the ringer. We wanted a car that was basically unobtainable. We wanted it for cheap money. We had two trades. We wanted the cheap financing. We changed colors on them. You name it! My wife and I did whatever we could to make their lives miserable. It didn't work. Within a few days ALL of our over reaching, ridiculous demands were met by these guys. They actually sent someone to Michigan to get our car! Nothing about our deal was easy! But.... .....Arlington Heights Ford made it all happen. THANK YOU! More