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Arlington Heights Ford
Arlington Heights, IL
4,694 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,694 reviews
October 19, 2019
Very friendly and helpful Every time I need service everyone is very friendly and knowledgeable I have been coming here for over 15 years and have always been satisfied I also Every time I need service everyone is very friendly and knowledgeable I have been coming here for over 15 years and have always been satisfied I also have purchased several cars there with a good experience every time More
by Bobby
Employees Worked With
Other Employees :
Cassandra , Arnie Kosovski, Neal Snyder, Steve Verhagen
October 19, 2019
People here are so friendly and nice. Other dealers are not very helpful and are not honest. I have always felt like family here and am very comfortable with this dealer ship not very helpful and are not honest. I have always felt like family here and am very comfortable with this dealer ship More
by Bingo
October 18, 2019
Great service quick too! I have now been coming here for a few months and am very pleased with the overall service and great atmosphere. I highly recommend this dealership. I have now been coming here for a few months and am very pleased with the overall service and great atmosphere. I highly recommend this dealership. More
by Gelfyd1
Employees Worked With
October 17, 2019
Quick Lane is ! Came in for 15K tune up and fob battery change. Done in under an hour. Am impressed with quality of service and friendliness of employees. Waiting roo Came in for 15K tune up and fob battery change. Done in under an hour. Am impressed with quality of service and friendliness of employees. Waiting room was clean, well lit and neat. More
by rotkopf123
October 17, 2019
Recap I brought my Explorer in for some repairs (nothing major) and was very satisfied with the whole process. Victor was helpful and kept me informed as so I brought my Explorer in for some repairs (nothing major) and was very satisfied with the whole process. Victor was helpful and kept me informed as some parts had to be ordered. The only negative thing is that the squeaky passenger seat remains squeaky. But it's a lease so I will let them worry about when I return it. I do recommend AH Ford and will continue to do my auto needs with them. More
by Tom P
Employees Worked With
Victor Velasquez
October 17, 2019
Awesome dealership personal great I would recommend this dealer to anybody it’s awesome dealer and the people are friendly this is the only place that I bring dealership personal great I would recommend this dealer to anybody it’s awesome dealer and the people are friendly this is the only place that I bring my Ford F150 for service thanks again for a great dealership More
by Payton
Employees Worked With
October 17, 2019
Quick and reliable service I visit that location for regular oil change. I appreciate the quality of service, courtesy and professionalism of the employees. Always so polite and I visit that location for regular oil change. I appreciate the quality of service, courtesy and professionalism of the employees. Always so polite and professional. Fast and easy service. More
by Ford Escape 2013
October 16, 2019
Employees Gave our granddaughter our car to use going back and forth to college which is 3 hours away. The car is 10 years old. Recently going back to school Gave our granddaughter our car to use going back and forth to college which is 3 hours away. The car is 10 years old. Recently going back to school the car broke down. It was a traumatic experience for her but she handled it. The cars water pump broke. it was towed to the nearest town. The car had to be left at a auto repair shop. The next day it was repaired by a very nice man. She came home the next weekend. My husband brought it in for a oil change and to have the car checked out. Explaining the situation it was checked out thoroughly and as always felt all was well with the car. We do know things happened as it did a few weeks ago but we do feel better sending out granddaughter back to school and she felt better after the checkup. Once again thanks to all the repair shop employees for this. More
by Mags
Employees Worked With
Other Employees :
Our thanks to RJ who checked out the car. He is the tech that always services our cars., Steve Verhagen
October 16, 2019
The Works for me Just did an oil change and rotate of the tires on my F150. Found rear brakes need to be done and schedule work for tomorrow. Just did an oil change and rotate of the tires on my F150. Found rear brakes need to be done and schedule work for tomorrow. More
by maddenmoos@aol.com
Employees Worked With
October 14, 2019
Best Customer Service Steve and the rest of the team are always helpful! Work is always done when promised. Great prices and work you can trust! Highly recommend! Steve and the rest of the team are always helpful! Work is always done when promised. Great prices and work you can trust! Highly recommend! More
by JenR
Employees Worked With
Steve Verhagen
