Arlington Heights Ford

Excellent and fast for finding my vehicle Eric was wonderful to work with. We conversed back and forth by text of what vehicle we wanted with what features, year, color, etc. He kept in cont Eric was wonderful to work with. We conversed back and forth by text of what vehicle we wanted with what features, year, color, etc. He kept in contact of upcoming auctions with this vehicle and actually found a vehicle quickly within the price range we wanted. Everything done by phone & when vehicle was ready for purchase, they delivered car to us here in Wisconsin. We bought car site unseen pretty much. Excellent Job!!! Thank you!! More

Quick service I had a dead battery and needed an oil change. I showed up without an appointment and was in and out in less than an hour. I had a dead battery and needed an oil change. I showed up without an appointment and was in and out in less than an hour. More

The Best Had an issue with my audio/display system. Took my Explorer in and it was found to be a bad module that was replace under the new car warranty. I was Had an issue with my audio/display system. Took my Explorer in and it was found to be a bad module that was replace under the new car warranty. I was able to use a loaner vehicle while the work was being done. Overall, a great experience. More

Quick lane oil change...done fast I was happy and got my truck back inside and I am running out of words for 25 min. truck back inside and I am running out of words for 25 min. More

Not leaving until you're comfortable. After having work done to replace my Right front Control arms, I was driving off and thought I heard a rubbing sound. I slowed and crept around the bu After having work done to replace my Right front Control arms, I was driving off and thought I heard a rubbing sound. I slowed and crept around the building to try and listen. Jerry who was in his truck and leaving for the day, noticed my actions, inquired on what I was doing, and wouldn't go home for the day until I was comfortable with the cars performance. Turned out the sound was outside and not my vehicle. * The next morning, Mike called to follow-up and give me a suggestion for my interior regarding another issue they had performed for me. Nothing else to say, but Great Customer service, and Thank you to Jerry, Mike and staff! More

Satisfied With the Work Done I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. More

Great service, vehicle repairs were done in a few hours. Took the advice of my service advisor , Victor Villanueva for additional work to be done. But my most praise was for Victor Villanueva finding my deb Took the advice of my service advisor , Victor Villanueva for additional work to be done. But my most praise was for Victor Villanueva finding my debit card that I lost and he called me immediately to let me know he found it. Thank You Victor!!! More

Was looking for a new vehicle and stopped into Arlington Heights Ford. Worked with Jeff and drove a few and decided on the Escape. I had a good experience. Heights Ford. Worked with Jeff and drove a few and decided on the Escape. I had a good experience. More

Awesome Service The service staff at Arlington Heights Ford is truly awesome. I was greeted with a smile upon arrival. The service manager inquired about the servic The service staff at Arlington Heights Ford is truly awesome. I was greeted with a smile upon arrival. The service manager inquired about the service needed and directed me to the indoor lounge or outdoor seating area (due to the COVID virus) where I could comfortably wait for my vehicle. A short time later, my vehicle was ready and I was on my way. More

Fiesta Transmission Repair AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problem AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problems. My remaining problem is with Ford corporate and the customer satisfaction program in place for the Ford Fiesta. AHFord is being put in the middle which is unfortunate. "The warranty covers repairs to clutch components for the dual-clutch automatic. Both the clutch materials and seals have been a source of DSP6 problems, Ford spokesman T.R. Reid told Cars.com. Ford promised to reimburse Focus and Fiesta owners in the group for prior clutch repairs that owners paid for out of pocket. Owners can call Ford’s hotline at 833-805-3673. Separately, a transmission control module in the cars can fail, resulting in the vehicle defaulting to Neutral, Reid said. The TCM is under extended replacement warranty — 10 years or 150,000 miles for cars built through the above build dates — and owners received a software update to give an enhanced warning of failure to prompt immediate repairs. But 16 percent of Fiesta and Focus owners, amounting to about 165,000 in the U.S., never got the free update. Ford says it’s reaching out to them again. Apparently, the reimbursement program expired and is now fiction. More