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Arlington Heights Ford
Arlington Heights, IL
4,539 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,539 reviews
October 21, 2018
New car search Did place was amazing, tell answered all of my questions and helped me find amazing deals to get the car that I wanted. Ryan Livingston was our sales Did place was amazing, tell answered all of my questions and helped me find amazing deals to get the car that I wanted. Ryan Livingston was our sales person and he was awesome. He had a wonderful sense of humor and helped me find the car that I wanted. Everyone at this dealership was very nice and welcoming. I would highly recommend this place to anyone who is looking for friendly service and more car options! More
by Alex2012
Employees Worked With
Joe Baez, Ryan Livingston
July 16, 2018
Unprofessional and unethical I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil changed when I went to pick up my car he told me he forgot I will never step foot in Arlington Heights Ford again and I will tell all my friends to stay away from there it's a sham More
by unhappy
Employees Worked With
Wade Mikosz
June 11, 2018
Insulting False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to p False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to pay cash in full. When I get to the test drive I check the features that the car has against what they list it having on both their site and autotrader posting, both saying that the car had a backup camera, the car had no camera. While out on the test drive the sales guy Ryan Livingston was in the back seat texting, as soon as we pull back into the lot one of the other sales guys immediately comes over and claims that someone else was there to check out the exact same car, at 12:30 on a weekday, yeah, sure, which is why I kept an eye on it from the window, nobody ever bothered with it during the negotiations on price. Due to these factors I lowered my offer to $1000 over the Edmunds rate for the car, the sales guy got mad and got another the manager Tony Guido who got upset with me for having done any research before hand and kept going on with useless information like what the guy who traded in the car I was interested in bought, as if it had any bearing on the price. To add further insult because I wouldn't budge on price due to the above they tried to offer me an ugly Nissan Versa Note, then got even madder when I immediately said no, I left and refused to take their business card. When I walked out, the sales guy threw the key fob for the Focus that I had come to check out. More
by DGRacine
Employees Worked With
Tony Guido, Ryan Livingston
June 09, 2018
I will continue to put my trust in these guys! Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heig Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W More
by kevinw
Employees Worked With
June 05, 2018
Spoke With Cassie Smith on the phone Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie ex Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie explained the process, ran my credit and I was approved. It is so important for sales people to listen to the needs of the customer. Janet Trujillo, Cassie smith, Maria Patino, and krystall Guerrero are exemplary. I certainly feel that my needs for pricing and vehicle Information are met in a timely manner with kindness and consideration. I am still shopping for a new vehicle and a dealership. One should speak with Cassie Smith while doing their vehicle research. More
by ftc3
May 15, 2018
A nightmare It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer I asked to talk to his boss and he told me he was busy I want to pick my car up it was still doing the same thing and they wanted me to pay $165 diagnostic fee and I ended up having to take it to a small garage and they fix the problem More
by unhappy
Employees Worked With
Wade Mikosz
March 16, 2018
Very happy with my purchase I had reached out to Arlington Heights Ford when I was looking for a new vehicle for my growing family. When I called the dealership, I was connected I had reached out to Arlington Heights Ford when I was looking for a new vehicle for my growing family. When I called the dealership, I was connected with Mayra. She was able to answer every question I had in a professional manner. She found the perfect vehicle that fit all of the needs of my growing family. She made it an easy and enjoyable experience. I am very happy with my purchase and will be recommending her to friends and family! More
by Larry Sheeran
Employees Worked With
Mayra Del Real
February 07, 2018
Bad Service and they won't respect the people . I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat belt and airbag the airbag-seat belt light started glowing . The main frustrated they won't treat customer with any respect . I try to talk with the service manager or director but they told they were busy . I never saw this kind of service . They want to make money only on diagnose charge . More
by satish
Employees Worked With
Wade Mikosz
February 02, 2018
Horrible customer service in finance dept. My son went in with my husband to buy his first car. Overall deal went smoothly. Although the car smells like smoke, the salesman said he had just s My son went in with my husband to buy his first car. Overall deal went smoothly. Although the car smells like smoke, the salesman said he had just smoked next to the car. Clearly was not the case. The car continued to smell once home with it. After purchasing the car we needed to know the lender's name for insurance. It was not stated on the paperwork. My son called TWO times spoke with someone who took his number and they never called back, and actually hung up on him. My husband called a third time, the man was extremely rude and the they tried to put him off again by taking his information, but he refused and demanded the lender's name. It took the finance person two seconds to look it up in his computer. Horrible customer service, I would not recommend this dealer! More
by Dan K.
Employees Worked With
Victor Martinez, Frank Stanghellini
January 27, 2018
Jerry is fantastic! Thank you Jerry, for your help! We had just purchased a vehicle from Arlington Heights Ford and we came to the Service Department for service for this Thank you Jerry, for your help! We had just purchased a vehicle from Arlington Heights Ford and we came to the Service Department for service for this vehicle. You treated us and the car very well. We got the service our car needed. I highly reccomend Arlington Heights Ford! I'm a happy Customer! Thank you again for your help Jerry! Your services is above and beyond! I want to thank Justin Silva, for helping us select such an awesome vehicle from Arlington Heights Ford on January 13, 2018. Your service is above and beyond! I highly reccomend Arlington Heights Ford to everyone. They treat their customers like family. They're honest people. More
by Linda Paris
