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Arlington Heights Ford
Arlington Heights, IL
4,539 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,539 reviews
August 08, 2019
New Procedure Upon picking up my vehicle, I was introduced Jonathan to go over my vehicle options. As cars have added more and more technology, this was a wonderfu Upon picking up my vehicle, I was introduced Jonathan to go over my vehicle options. As cars have added more and more technology, this was a wonderful addition to your services. Jonathan was informative, respectful, funny and very personable. I have purchased cars from AH Ford in the past. Those cars were cleaner (washed and shiny) and also had a full tank of gas. I was a little disappointed that this was not the case with this car. Thank you! More
by DGfordowner1
Employees Worked With
Jonathan, Manuel Guerrero
August 08, 2019
Excellent This was the easiest car buying process we have been through. Everyone at Arlington Heights Ford was professional and friendly. We will be back. Tha This was the easiest car buying process we have been through. Everyone at Arlington Heights Ford was professional and friendly. We will be back. Thank you More
by Diamond750
Employees Worked With
Jeff Reckards, John Rodriguez
August 08, 2019
Service Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great se Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great service. More
by Buffalo Bob
August 08, 2019
Fast Reliable Service I came in to have my rear wiper bracket replaced. The part was in stock at a extremely reasonable price. The time was less than 35 minutes and I was I came in to have my rear wiper bracket replaced. The part was in stock at a extremely reasonable price. The time was less than 35 minutes and I was on my way home. More
by Metalman
Employees Worked With
Evans Marinakis
August 08, 2019
What a great experience! I was in need of a car, and was dreading going through the process of doing so. But the entire team at AHF made it a painless, and actually enjoyable I was in need of a car, and was dreading going through the process of doing so. But the entire team at AHF made it a painless, and actually enjoyable process. They were fun, fast, and seemed to have my best interest in mind when presenting my different options. I was out of there in a few hours (after a comprehensive cleaning and setup of my new car) and driving home in my new (pre-driven) Ford Edge Titanium! Thank you for all the help! More
by Cam1987
Employees Worked With
Other Employees :
I primarily worked with Jeff Reckards who was awesome!, Tony Guido
July 03, 2019
2019 Explorer Steve did an awesome job to find the vehicle that I was looking for. He also came in on his vacation to make the delivery of the vehicle that I purcha Steve did an awesome job to find the vehicle that I was looking for. He also came in on his vacation to make the delivery of the vehicle that I purchased. More
by dano
April 07, 2019
Highly recommended! This is the place to go for a new or used car hands down! I have struggled with getting into a newer car based off my credit and my auto history not b This is the place to go for a new or used car hands down! I have struggled with getting into a newer car based off my credit and my auto history not being long enough for any decent credibility but the team of folks at Arlington Heights Ford were not only amazing to work with but each one that I dealt with were super personable. Looking for a car? See Ryan Livingston!! Straightforward and honest.. didnt make me feel as if I were just a sale, I felt he genuinely cared about my son and I and the situation we were in. He will now be my go to guy going forward! We had to see the service department as well I dealt with Casandra Arcos and I have never met a woman who cared so much about the customer ever! She values her position dealing with people daily and it shows and I am grateful because I wasnt the easiest to deal with at first because I wasnt in a good situation. I am now the proud owner of a new Ford Fusion and I couldn't be happier with any part of the experience! Thank you Arlington Heights Ford I am a forever customer. More
by Jakie
Employees Worked With
Ryan Livingston
March 05, 2019
The worst customer and finance services ever Visited AHFord once and hopefully it was the last time. People would do anything just to sell you the product. Always watch what papers they get you t Visited AHFord once and hopefully it was the last time. People would do anything just to sell you the product. Always watch what papers they get you to sign. In my case I was told that financing will be done on my biz name, but they put myself as a guarantor/co-signor without informing or asking permission from me hence I ended up having this loan showing up in my personal credit report and this has ruined my future personal plans More
by Saidm
Employees Worked With
Ryan Livingston
January 06, 2019
All they want is your money I’ve been going to them for over 3 years. They greeted me with a smile every time I was going to spend money, but as soon as I had a complaint no one I’ve been going to them for over 3 years. They greeted me with a smile every time I was going to spend money, but as soon as I had a complaint no one wanted to look my way. I regret buying a Ford. We will not be going there ever again. More
by unhappy client
Employees Worked With
Steve Verhagen, Wade Mikosz
January 05, 2019
This is the most pleasant car shopping you can experience. This is he second car we have purchased from this dealership, Justin Silva is knowledgable and a great communicator. We would highly recommend Arling This is he second car we have purchased from this dealership, Justin Silva is knowledgable and a great communicator. We would highly recommend Arlington Heights Ford. More
by Jjanikleja
Employees Worked With
Justin Silva
