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Arlington Heights Ford
Arlington Heights, IL
4,504 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,504 reviews
December 15, 2016
Very Sleazy Place...stay away! Classic Bait and Switch! Went for internet pricing...got a good deal from Cassie. She said the car was on the lot, made an appointment to come in to s Classic Bait and Switch! Went for internet pricing...got a good deal from Cassie. She said the car was on the lot, made an appointment to come in to see the car and close the deal. Turns out the car wasn't on the lot and the deal was a lie! These sleazy characters tried to increase the price less than 24 hours after Cassie made the deal. Cassie, of course, did not show her face. We thought we were coming home with a new car but instead came home feeling like we "dodged a bullet"...so lucky not to deal with the dishonest people at this dealership. More
by local buyer
October 24, 2016
My Only Car Dealer for 27 Years! I bought a Ford Contour here in 1989 and had such a great experience I've never gone anywhere else. Neal Snyder has sold me my last several cars. He I bought a Ford Contour here in 1989 and had such a great experience I've never gone anywhere else. Neal Snyder has sold me my last several cars. He's been so helpful and HONEST. I check out prices on the Internet as most of us do now before visiting and he's always matched or even beaten the prices I've found. The service department is great also. If you're interested in a Ford, no reason to go elsewhere. More
by AlanD96
October 18, 2016
unhappy customer never was I treated like xxxx in all my life. brought my car in for service talked to wade he tried selling all kinds of things my car just had done never was I treated like xxxx in all my life. brought my car in for service talked to wade he tried selling all kinds of things my car just had done elsewhere then when I told him no he was rude and mean to me to the owner of ArlingtonHeights ford you just lost a customer because of wade More
by jim
Employees Worked With
Wade Mikosz
October 18, 2016
excellent service! I have been bringing my Lincolns to Arlington Heights Ford for years. The service department, and Wade, have never let me down. Top notch service al I have been bringing my Lincolns to Arlington Heights Ford for years. The service department, and Wade, have never let me down. Top notch service always! More
by Lou
Employees Worked With
Wade Mikosz
December 20, 2015
Hassle Free My 1997 Ford Explorer had lasted me 20 years and was it willing to give me 2 more years by passing the Emissions test in JUNE2015, but I My 1997 Ford Explorer had lasted me 20 years and was it willing to give me 2 more years by passing the Emissions test in JUNE2015, but I was curious about its trade in value. I felt completly nervouse and anxious not knowing was to expect when I walked into the show room. I was greeted by my previous service manager Nick, now a Sales Rep, and everything changed from that moment on. Not only did the team of AHF meet my expectations but I honestly felt they exceeded them. They answered my concerns right away, test drove the cars I wanted to see and really listened to my needs as a customer. I will recommend them always and with great satisfaction. I really appreciate everything the AFH team did for me for making this next step in my life come true . Thank you !!! Nick, Frank, Arnie and John for helping me achieve my goal for 2015. God Bless each one of you for all you have done. I hope this sincere token of appreciation reaches every single on of you. Mike Waddle keep up the great work you do, thank you too. More
by Rita Maldonado
Employees Worked With
Other Employees :
John Rodriguez, Arnie Kosovski, Nicholas Calaranan
October 20, 2015
Helpful Sales department s exceptional (Thanks Steve Ursin). Thanks to Jerry Hood for quickly resolving a problem. I would recommend Arlngton Heights Ford to Sales department s exceptional (Thanks Steve Ursin). Thanks to Jerry Hood for quickly resolving a problem. I would recommend Arlngton Heights Ford to my friends. More
by Steve V and Kevin N
August 30, 2015
BEST Dealership ever!! I just purchased two new cars in one week. Working with this dealership could not have been easier. Everyone is friendly and honest. !! (Yes, honest I just purchased two new cars in one week. Working with this dealership could not have been easier. Everyone is friendly and honest. !! (Yes, honest) Eventhough there is a Ford dealer 5 minutes from my house, I still drive out of my way to deal with the Arlington Heights dealership. Thank you so much for making my car buying experience flawless! I will be a customer for life. More
by Camerasue
August 15, 2015
John Guido Jr. was extremely helpful. A+ I have met multiple Ford dealers and was totally impressed with John. I initially went to Arlington Heights Ford b/c I heard they were the largest Fo I have met multiple Ford dealers and was totally impressed with John. I initially went to Arlington Heights Ford b/c I heard they were the largest Ford Dealer in the area, so I assumed good prices and an efficient buying experience. My business partner bought and had his car serviced from Arlington Heights Ford and highly recommended them. I was not let down. More
by cgallagher
Employees Worked With
August 12, 2015
Excellent Experience I came in from an internet based ad and the dealership honored the pricing, no switch bait like other places, and then they explained everything about I came in from an internet based ad and the dealership honored the pricing, no switch bait like other places, and then they explained everything about my brand new car to me. I had such a wonderful experience from them, I am making recommendations and cannot wait to visit them for any service needs. More
by newmustangowner
August 07, 2015
The third dealer turned out to be a Winner! After visiting 3 other dealerships I met Justin Silva who gave me all the respect and help to choose the right car purchase. He is truly an asset to After visiting 3 other dealerships I met Justin Silva who gave me all the respect and help to choose the right car purchase. He is truly an asset to Arlington Ford. I love my Escape and am happy with the follow up from Arlington Ford. More
by Formerdetroiter
