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Arlington Heights Ford
Arlington Heights, IL
4,863 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,863 reviews
June 02, 2020
Informative, friendly, clean, efficient Good experience. Thoughtful & knowledgeable sales personnel. No pressure. Facility was clean and the process was relatively efficient. Car was rea Good experience. Thoughtful & knowledgeable sales personnel. No pressure. Facility was clean and the process was relatively efficient. Car was ready and clean at time of pick up. More
by kamreachi
Employees Worked With
May 29, 2020
I drive 40 minutes to come for service at Arlington heights Ford. Bar none there is no better service department around. They are attentive, straightforward and honest. I never feel like I've been ov heights Ford. Bar none there is no better service department around. They are attentive, straightforward and honest. I never feel like I've been overcharged. Thank you! There is a saying..... "I've got a guy". Rings true every single time for this dealership service department. More
by kjcostumes
May 29, 2020
Service Have been going to the arlington ford for approximately 25 years Will continue to go. Appreciate the service and friendliness of the staff and workers Have been going to the arlington ford for approximately 25 years Will continue to go. Appreciate the service and friendliness of the staff and workers More
by esonenthal
Employees Worked With
spiro
May 29, 2020
It was a great experince. I will do it again in the future! Elliot was exceptional. He worked hard to find me the "right" vehicle and then he worked harder to make sure it fit in with my budget range. When I Elliot was exceptional. He worked hard to find me the "right" vehicle and then he worked harder to make sure it fit in with my budget range. When I return for another vehicle, I am going to want to see Elliot. He is a fabulous salesman. More
by David Y
Employees Worked With
Jose Baez, Elliot Reichel there a few others but I can't remember their names - all were great., Mayra Del Real
May 25, 2020
Great service with a smile!! Quality service starts from the top guy in the shop — In this case its Jerry Hood. Nothing gets past him, if you feel there’s a problem it quickly goe Quality service starts from the top guy in the shop — In this case its Jerry Hood. Nothing gets past him, if you feel there’s a problem it quickly goes away or gets fully explained. No exceptions! More
by John G.
May 25, 2020
great service , had everything done in less than 1 hour . the only issue I had was when I called to make an appt. on the recorded message it says Monday-Saturday service is open from 7 Am-6 PM I didn't get in the only issue I had was when I called to make an appt. on the recorded message it says Monday-Saturday service is open from 7 Am-6 PM I didn't get in until 7:55 AM . More
by richardfkunz
Employees Worked With
Wade Mikosz
May 24, 2020
Excellent Arlington Heights Ford never disappoints. The service department always goes the extra mile to make sure we are satisfied with our repairs! Thanks fo Arlington Heights Ford never disappoints. The service department always goes the extra mile to make sure we are satisfied with our repairs! Thanks for everything you do to make our experience a positive one! In these times, it is rare to find a business that truly puts the customer first. This is why Arlington Heights Ford has been our go-to dealership for so many years (we just purchased our 16th vehicle from this dealership!) We are also so proud of the Ford Motor Company and how they have rallied to answer the request of our President to help out our Nation during this crisis-GREAT JOB!!! Thanks again for yet another JOB WELL DONE!!! More
by Tony and Family
Employees Worked With
Other Employees :
Tony in the Finance Dept, Arnie Kosovski, John Guido, Sr., Tony Guido, Neal Snyder, Steve Verhagen, Wade Mikosz
May 23, 2020
10,000 mile maintenance I had an appointment with the service department for 10,000 mile maintenance on my vehicle and also to fix an issue that was part of a recall. I pull I had an appointment with the service department for 10,000 mile maintenance on my vehicle and also to fix an issue that was part of a recall. I pulled into the service area and was greeted immediately. The man was super friendly and professional. As I was going to wait for my car he directed me where to wait and to also an alternate waiting area should the first one become crowded. He told me they would get my car done in 45 minutes to an hour and would try and get it done as quickly as possible. Well, it was only about 45 minutes. He reviewed with me what had been done with my vehicle. The cost was also less than what I was expecting. I was very impressed with the entire experience. More
by Nanci
Employees Worked With
Victor Villanueva is the name on my work order - super nice man
May 22, 2020
As always... Top notch and professional.Second car As always... Top notch and professional. Second car purchased a A H F. Be back for more... Thanks for your effort helping us out. Much appreciated As always... Top notch and professional. Second car purchased a A H F. Be back for more... Thanks for your effort helping us out. Much appreciated More
by Joe
Employees Worked With
May 21, 2020
Outstanding service for 20+ years. Steve Verhagen and Jerry Hood in particular always do the "extra". More than once Steve has driven the car or offered to do so to identify a problem. Steve Verhagen and Jerry Hood in particular always do the "extra". More than once Steve has driven the car or offered to do so to identify a problem. More
by wbough
