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Arlington Heights Ford
Arlington Heights, IL
4,863 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,863 reviews
June 26, 2020
Always courteous and efficient I pulled into the service bay and within seconds I was greeted by an advisor who asked to help, invited me to sit inside or out, and took my vehicle a I pulled into the service bay and within seconds I was greeted by an advisor who asked to help, invited me to sit inside or out, and took my vehicle away to be serviced. He then came back explaining to me what needed to be done. Paying was a little slow, but a new (very attractive) young lady was being trained. More
by drpollack
June 25, 2020
Excellent service and always friendly. Wouldn’t take my truck to anyone else. I’m on my sixth Ford product and will continue to be a customer going forward. truck to anyone else. I’m on my sixth Ford product and will continue to be a customer going forward. More
by dsirovy
Employees Worked With
June 24, 2020
Great Service! I came in with out a appointment for a oil change and tire rotation. I was in and out in less than a hour. Thanks I came in with out a appointment for a oil change and tire rotation. I was in and out in less than a hour. Thanks More
by Stone60
Employees Worked With
Steve Verhagen
June 24, 2020
There was grease on my armrest but the porter cleaned it very well. Payment method is a mess (back and forth from cashier) but service staff is great. very well. Payment method is a mess (back and forth from cashier) but service staff is great. More
by rs
June 22, 2020
Quick oil change, rear brake pads and rotors. Quick and easy. We will bring our other vehicles in to get the maintenance done and out of the way. easy. We will bring our other vehicles in to get the maintenance done and out of the way. More
by dneybert
Employees Worked With
Spiridon Dimas
June 21, 2020
Oil Change The service was handled timely, professionally and was competitively priced. I was quoted $460 for pads and rotor replacement on my rear axle. The q The service was handled timely, professionally and was competitively priced. I was quoted $460 for pads and rotor replacement on my rear axle. The quote seemed high so I declined and will shop around before making a decision. More
by thefad
Employees Worked With
June 21, 2020
Easy to work with Jose and Rich were friendly and easy to work with. It was a pleasure working with them. I would recommend friends to use this dealership. Jose and Rich were friendly and easy to work with. It was a pleasure working with them. I would recommend friends to use this dealership. More
by mark
June 19, 2020
Steve is the best car sales person I’ve ever worked with! Low pressure approach and very knowledgeable. I wish more sales people had his approach. Low pressure approach and very knowledgeable. I wish more sales people had his approach. More
by Fleming49
June 17, 2020
AWESOME They have always treated me so well...… they always go above and beyond to make sure everything is done just right..... and it is.... great group of They have always treated me so well...… they always go above and beyond to make sure everything is done just right..... and it is.... great group of people More
by askrip
Employees Worked With
Steve Verhagen
June 13, 2020
I have always had great service here. I also appreciate the service men not talking down to me or over-servicing my old car. Thanks. the service men not talking down to me or over-servicing my old car. Thanks. More
by dlseegers
