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Arlington Heights Ford
Arlington Heights, IL
4,539 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,539 reviews
August 29, 2019
Great Service Really appreciate the ability to just come in for service and when available to get a loaner car. The service work and communication on the service Really appreciate the ability to just come in for service and when available to get a loaner car. The service work and communication on the service is excellent. Will definitely come back for future service. More
by RGB
Employees Worked With
August 29, 2019
Easyp Sean Lane did an awesome job selling us our 2019 Escape. We gave him all our information up front we agreed on a price. Walked in took it for a test r Sean Lane did an awesome job selling us our 2019 Escape. We gave him all our information up front we agreed on a price. Walked in took it for a test ride learned about the smart Technology . Signed the papers and out the door in about 1 hour 15 minutes. This was the 3rd Vehicle I have purchased here I’ll be back. More
by Irishn5
Employees Worked With
John Rodriguez, Tony Guido, Sean Lane
August 29, 2019
Caring about you and your car! Wade was very professional. Everyone at Arlington Ford cares and give you excellent service. Quick lane is quick. Less than an hour. I will conti Wade was very professional. Everyone at Arlington Ford cares and give you excellent service. Quick lane is quick. Less than an hour. I will continue you to go back. More
by Thisisstupid
August 28, 2019
First Service Visit After purchasing my Ford Escape I just had my first complimentary oil change. I was done in thirty minutes and all invoved were very courteous and he After purchasing my Ford Escape I just had my first complimentary oil change. I was done in thirty minutes and all invoved were very courteous and helpful. More
by Boomer1!
Employees Worked With
Neal Snyder
August 27, 2019
The best overall dealership around It's not always the best to spend money you weren't expecting to on service for your vehicle but anyone that services us is always professional with t It's not always the best to spend money you weren't expecting to on service for your vehicle but anyone that services us is always professional with the knowledge of what work needs to be done and then quick to complete the job the right way. More
by V.I.P. Valet Services, Inc.
August 25, 2019
Wade was very helpful. Described the problem, they found it and described what they did and it seems to be the solution, car is running great and not an expensive fix. Described the problem, they found it and described what they did and it seems to be the solution, car is running great and not an expensive fix. More
by Tom B
Employees Worked With
Wade Mikosz
August 25, 2019
Quick and painless As always, your service team and Wade did what we asked for and didn't shove extra work on us like other dealers like to do As always, your service team and Wade did what we asked for and didn't shove extra work on us like other dealers like to do More
by HL07GT
Employees Worked With
Wade Mikosz
August 24, 2019
Purchase Best car purchase decision I ever made was going to Arlington Heights Ford! My Salesman Richie was the best! Riche went beyond the call of duty for me Best car purchase decision I ever made was going to Arlington Heights Ford! My Salesman Richie was the best! Riche went beyond the call of duty for me! I sat there watching how salespeople interacted with clients coming in and I can tell you it was the best customer service I've seen at a dealership! I definitely recommend going to this location if you want the best services out there! More
by ssarate
Employees Worked With
Other Employees :
Arnie, Eric, Steve Verhagen
August 23, 2019
"Top Notch Service All Around" It Starts from the Top, John Guido, Jr. makes sure the experience is as pleasant as possible even when its a recall.Thank you so much for the great jo It Starts from the Top, John Guido, Jr. makes sure the experience is as pleasant as possible even when its a recall.Thank you so much for the great job that you do. You provide service for all of our vehicles with the highest level of detail and attention. We can always count on the Entire Arlington Ford Team to be extremely professional if its trading in, purchasing, financing, and service. I will be there soon to purchase my 4th vehicle in two years, its great to have a dealer you can count on. Thank's Again. More
by Icon Building Group
August 23, 2019
Oil Change I was told about a couple of thing I need to have done. They are not urgent. When I find a job I can have these things done. It may be happy to not s I was told about a couple of thing I need to have done. They are not urgent. When I find a job I can have these things done. It may be happy to not spend more money than I absolutely had to. More
by jkpoe
Employees Worked With
quick lube service
