Arlington Heights Ford

John Jr. and Tony have put together an amazing, intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is lik intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is like, please do yourself a favor and go see the folks at AH Ford. And then be prepared to be blown away. I enjoyed my experience so much that I am actually looking forward to going back for my service! And since Sam gave my kids a cookie on our last visit, they are excited to come with me! Bottom line is you can buy a car anywhere. But how many places allow you to have the experience where you can look every person you work with at the dealership in the eye and say, "I trust you guys". I know of one. Keep up the great work guys. I'm leaning on my buddy to get rid of his car and get one from you! More

I came into AH Ford on a whim. My office is near there. I just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford tea just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford team pulled out all of the stops to help me. My wife and I ran these poor folks through the ringer. We wanted a car that was basically unobtainable. We wanted it for cheap money. We had two trades. We wanted the cheap financing. We changed colors on them. You name it! My wife and I did whatever we could to make their lives miserable. It didn't work. Within a few days ALL of our over reaching, ridiculous demands were met by these guys. They actually sent someone to Michigan to get our car! Nothing about our deal was easy! But.... .....Arlington Heights Ford made it all happen. THANK YOU! More

The quality of leadership and ownership displayed by your associates is remarkable. Everyone who helped us thru the process of buying our new vehicle were courteous and knowledgeable. You should be proud associates is remarkable. Everyone who helped us thru the process of buying our new vehicle were courteous and knowledgeable. You should be proud to have these associates working for you. More

My fiancé and I visited Ford looking to lease a new Ford Escape. Steven and the Ford team made it all a very smooth process. We felt that our ideas and concerns were listened to and did not feel pressu Ford Escape. Steven and the Ford team made it all a very smooth process. We felt that our ideas and concerns were listened to and did not feel pressured into making such a big decision without being given time to think. Steven really worked with us to get the vehicle in our price range with the features that we were hoping for and even welcomed me to contact him at any time via phone, text, or email if I had any further questions or concerns. We truly enjoyed our experience with Steven and Ford and would highly recommend others we know to visit as well in the future. They made what can sometimes be an overwhelming task quite enjoyable! More

We found Arlington Heights Ford to be a great place to purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were extremely satisfied with the customer care and are extremely satisfied with our purchase. More

This review is probably going to sound like it was written by an AH Ford employee, but let me assure you it was not. While my current vehicle was across the street being serviced, I decided to wal written by an AH Ford employee, but let me assure you it was not. While my current vehicle was across the street being serviced, I decided to walk over to AH Ford to check out their selection of F-150's since I was contemplating replacing my current vehicle. I was only on the lot a few minutes when I greeted by Ford Sales Pro Manuel Guerrero who was very friendly and I did not get the "pushy salesperson" vibe from him. Manny was immediately helpful and within 20 minutes of describing what I was looking for, we were test driving a vehicle that fit my needs. After spending a couple hours looking at vehicles with Manny, I told him I wanted to take some time to think about the truck before deciding to purchase it or not. Manny respected that I wanted to think about it and did not try any hard sales tactics to keep me in the store. He made sure I had his contact information and I left. Within a few hours I did ultimately decide to buy the truck I had been looking at and returned to AH Ford where we worked out a fair trade for my current vehicle and a fair price for the vehicle I purchased. I had an overall excellent experience dealing with Manny, Martin Bloomberg and John Guido, Jr. Finalizing my purchase with Dave McElroy was also a good experience, as he did not push a bunch of post sales warranties on me and only sold me extras I was actually looking for. Everyone remained friendly and patient working with on the purchase. I took the time to write this review because I wanted to let others in the market for a new vehicle know that if they go to AH Ford to get a vehicle, at least based on my experience, they will be treated fairly and have a great car buying experience. I will recommend AH Ford to my family and friends. More

Sam and Lonnie were great. That got us exactly what we asked for even though they needed to do an extensive search. They never tried to direct us to another vehicle and did get us the exact car we wanted asked for even though they needed to do an extensive search. They never tried to direct us to another vehicle and did get us the exact car we wanted. Great Job! More

I am very happy with my car but I was not happy with the service I received one at the Ford dealership in Arlington Heights. First off when I talk to them over the phone I asked if there were any road rash service I received one at the Ford dealership in Arlington Heights. First off when I talk to them over the phone I asked if there were any road rash on the rims or scratches on the body of the car and they had said no there was none. When I actually came to see the car there was road rash on almost all the rims and minor scratches around the whole entire body. Then when I finally decided to actually buy the car amidst the scratches the closer on the deal was very quiet and not very excited about the whole process. It was like it was just a plain old job for him when this was something really exciting for me. It would've been nice to have a little bit more spunk or excitement from him. Finally, what made us almost turn away was when the used car manager came over to introduce himself. He went on to tell me that I was lucky to be getting a deal like this and that this was the best Ford dealership I was ever going to find. He continued to try and sell the dealership and the car to me when I already decided I was going to buy it, All I wanted was some fixes to be done on it before I drove it away. He shouldn't have to sell me his dealership, the service and the product should speak for itself. We were ready to turn away from this car just because of him and he almost lost a sale. He should be aware of how he approaches people and what he sounds like when he tells people these things. All in all I am happy with my car although I have done some more interior cleaning on it and plan to get more work done on the rims and scratches. When dealing with this dealership please be careful with what they tell you over the phone. I do have to put a sidenote in this, that Harold is the one that made the sale for us and was the most friendly salesman in the entire dealership. More