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Arlington Heights Ford
Arlington Heights, IL
4,539 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,539 reviews
September 20, 2019
SERVICE WORK I DEALT WITH STEVE VERHAGEN AFTER I DROVE IN TO THE SERVICE AREA.HE WROTE UP MY SERVICE TICKET AND WITHIN ANY HOUR I WAS ON MY WAY.I HAVE BEEN COMING I DEALT WITH STEVE VERHAGEN AFTER I DROVE IN TO THE SERVICE AREA.HE WROTE UP MY SERVICE TICKET AND WITHIN ANY HOUR I WAS ON MY WAY.I HAVE BEEN COMING TO AH FORD MOST OF MY LIFE WITH ANY PROBLEMS & HAVE BEEN SATISFIED ALL THE TIME.CAN NOT BEAT THAT ANYWHERE!!!!!!!!!! THANKS FREDERICK MICHALS More
by frederick.michals@aol.com
Employees Worked With
Steve Verhagen
September 20, 2019
Service dept safety recall Car returned cleaner inside and outside than when I dropped it off. Recd a loaner no questions asked. It’s a shame Ford de used to no longer the Fus Car returned cleaner inside and outside than when I dropped it off. Recd a loaner no questions asked. It’s a shame Ford de used to no longer the Fusion, as my loaner plug in hybrid was a joy to drive. Quite, tight, with all the bells and whistle. More
by Dxalarry
Employees Worked With
September 20, 2019
Friendly, fair and patient My wife and I felt like we were being helped by family members rather than performing a business transaction. We were treated with great respect. My wife and I felt like we were being helped by family members rather than performing a business transaction. We were treated with great respect. More
by ronkrass
September 19, 2019
Everything was done to my satisfaction! I was provided with everything that will need to be done in the future along with estimated repair costs so that I’ll be able to budget for the future I was provided with everything that will need to be done in the future along with estimated repair costs so that I’ll be able to budget for the future expense. More
by Walleyekate
September 16, 2019
Working with Manny was great! Manny went out of his way to locate the vehicle that we wanted from another dealership. Very professional and friendly. This is our third ford purch Manny went out of his way to locate the vehicle that we wanted from another dealership. Very professional and friendly. This is our third ford purchased from this dealership. More
by Barb
September 16, 2019
Quick Lane is Quick - Efficient Service Oil Change light came on my truck at about the same time I received reminders from AH Ford. Took truck in for the oil change on a Monday morning - fri Oil Change light came on my truck at about the same time I received reminders from AH Ford. Took truck in for the oil change on a Monday morning - friendly staff, fast service with Quick Lane. More
by HYSILVR
September 15, 2019
Good service Good People We were concerned that our 2012 Ford Fusion has never needed brakes and is 6 years old. We had it Checked by you staff and they were excellent especi We were concerned that our 2012 Ford Fusion has never needed brakes and is 6 years old. We had it Checked by you staff and they were excellent especially Spiro who was helpful and understood that we wanted our son to be in a safe car. More
by Fusion People
September 14, 2019
I had a very pleasant experience I had a very pleasant experience purchasing my 2019 Ford Escape at Arlington Heights Ford. I feel they went the extra mile to make me happy in every w I had a very pleasant experience purchasing my 2019 Ford Escape at Arlington Heights Ford. I feel they went the extra mile to make me happy in every way. I particularly want to thank Elliott, my sales person, for his help and direction in buying this vehicle. I would definitely recommend this dealership. More
by Diana51
Employees Worked With
Elliott Reichel
September 14, 2019
Excellent Service My wife was concerned about what may be wrong with her vehicle. Mike took care of it and quickly. Great Service. Much better than the Ford dealership My wife was concerned about what may be wrong with her vehicle. Mike took care of it and quickly. Great Service. Much better than the Ford dealership closer to my house. More
by JM
Employees Worked With
September 14, 2019
The best Everyone goes out of their way to help. Very friendly and makes sure you are satisfied with what was done. Happy to service my third car with Arlingto Everyone goes out of their way to help. Very friendly and makes sure you are satisfied with what was done. Happy to service my third car with Arlington heights ford. More
by Marbles
Employees Worked With
Other Employees :
Steve Verhagen, Wade Mikosz
