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Arlington Heights Ford
Arlington Heights, IL
4,540 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,540 reviews
September 29, 2019
The works in minutes They were very courteous, quick and efficient. I was told my oil change (the works) would be completed in about an hour and was done in less time. They were very courteous, quick and efficient. I was told my oil change (the works) would be completed in about an hour and was done in less time. Probably why I've been coming to the dealership for close to 20 years even though there is a Ford dealer in the town I live in. More
by Edge
Employees Worked With
Spiridon Dimas
September 27, 2019
5000 MILE SERVICE Did and quick turn around for me which is always great. Sales is great even though I didn't purchase truck from you this time around. Did and quick turn around for me which is always great. Sales is great even though I didn't purchase truck from you this time around. More
by Mechanic64
Employees Worked With
Steve Verhagen, Sean Lane
September 26, 2019
Difficult problem “taken care” of Very professional while also being friendly. Was able to figure out and fix a difficult issue on our car. Kept us informed throughout the process.👍 Very professional while also being friendly. Was able to figure out and fix a difficult issue on our car. Kept us informed throughout the process.👍 More
by Nick Ab
Employees Worked With
Steve Verhagen
September 26, 2019
Great service Very professional staff, quick turnaround and car was repaired as requested. I am coming back soon for more servicing of my 2016 Ford Escape AWD. Very professional staff, quick turnaround and car was repaired as requested. I am coming back soon for more servicing of my 2016 Ford Escape AWD. More
by Gelfyd1
Employees Worked With
Spiro
September 25, 2019
Great Service! Great overall service at Arlington Heights Ford. Servicing process was streamlined and Jesus (who initially sold me my car) did a great job checking i Great overall service at Arlington Heights Ford. Servicing process was streamlined and Jesus (who initially sold me my car) did a great job checking in how I like my vehicles so far. More
by NK
Employees Worked With
September 24, 2019
Brake job on my SHO Quick and solved my brake problems Having a nrw g loaner is big plus Car wash is also a value added gesture I didn't get all things fixed due to co Quick and solved my brake problems Having a nrw g loaner is big plus Car wash is also a value added gesture I didn't get all things fixed due to costs More
by BG
Employees Worked With
September 23, 2019
Best Dealer Ever! Great Sales and Service! They go above and beyond! I have nothing but nice things to say about Arlington Heights Ford! They always take car of any nee Great Sales and Service! They go above and beyond! I have nothing but nice things to say about Arlington Heights Ford! They always take car of any need or issue that I have with my car! More
by Peter A
September 21, 2019
Service department is very good and friendly. Repairs are always done properly. We have relied on AH Ford since 2001. Sales and service have always been gr department is very good and friendly. Repairs are always done properly. We have relied on AH Ford since 2001. Sales and service have always been great More
by Johnk
Employees Worked With
Wade Mikosz
September 21, 2019
Never had a problem. I have never had a problem with the dealership or the staff. They work to always help get your car in and out . They answer any questions I have. I have never had a problem with the dealership or the staff. They work to always help get your car in and out . They answer any questions I have. More
by Ck331955
September 21, 2019
vehicle serviced The service department was awesome, as usual. The guys are always professional, friendly, thorough, and make it easy to understand any existing probl The service department was awesome, as usual. The guys are always professional, friendly, thorough, and make it easy to understand any existing problems and/or point out any possible future issues. More
by jam
Employees Worked With
Victor M Villanueva
