Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,540 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews By Type
Showing 4,540 reviews
October 11, 2019
30k check up I enjoy bringing my car here for service. Everyone is pleasant. I can wait for it to be completed and it is done in the time quoted. I am always made I enjoy bringing my car here for service. Everyone is pleasant. I can wait for it to be completed and it is done in the time quoted. I am always made aware of upcoming service to plan ahead. More
by don
Employees Worked With
Steve Verhagen
October 09, 2019
The sales staff was attentive to my needs, ordering the vehicle that meets my needs. I did not experience any high pressure sales tactics. I was given good advice about which options to choose. vehicle that meets my needs. I did not experience any high pressure sales tactics. I was given good advice about which options to choose. More
by Cakeman
Employees Worked With
Jeff Reckards, John Rodriguez
October 09, 2019
The service was great specially when Jerry goes out of his way for the customer, although had to go in twice to get it done right. (Not Jerry fault) his way for the customer, although had to go in twice to get it done right. (Not Jerry fault) More
by Gerzain
Employees Worked With
October 09, 2019
Had the Works done!! I was in and out in no time!!! Was updated on the health of my car and gave me recommendations for what needs to be done in the future. I was in and out in no time!!! Was updated on the health of my car and gave me recommendations for what needs to be done in the future. More
by Debbie
Employees Worked With
Quick Lane
October 09, 2019
Excellent customer service, work was done quickly as promise I've always had great experiences when dealing with AH Ford. Service department is friendly and the work is done when promised and done right. I've always had great experiences when dealing with AH Ford. Service department is friendly and the work is done when promised and done right. More
by Plaz
Employees Worked With
October 09, 2019
Tire Blowout Had a road hazard puncture in my tire. AAA came and switched it with the mini spare in my trunk. I drove to A.H Ford and Mike Waddle asked me what Had a road hazard puncture in my tire. AAA came and switched it with the mini spare in my trunk. I drove to A.H Ford and Mike Waddle asked me what was the problem. Tire not repairable. Mike checked and the tire was not in stock so he said he had to order. I said I need it now because I had Doctor's appointments for the next 2 days. Mike called someone and they searched around and found one and Mike said it should be at A.H Ford that afternoon. I talked to Mike about 3:15 and he said come on in and we will take care of it. I did and Mike did. Thanks to Mike for going the extra mile for me. That kind of service keeps me coming back More
by ford repair
Employees Worked With
October 09, 2019
My purchase of a New F150 I shopped around a bit while considering purchasing a truck. I found that of all of the dealers I had visited I felt that Jeff Reckards at Arlington H I shopped around a bit while considering purchasing a truck. I found that of all of the dealers I had visited I felt that Jeff Reckards at Arlington Heights Ford was the most professional person I had dealt with and gave me the information regarding vehicle options and pricing in the most clear and direct manner. I appreciated this greatly and decided to buy my truck from him. Thanks Jeff. More
by windycitygreg
October 08, 2019
Quick Lane great service as usual Have only used Quick Lane services so far and have always had excellent service. Will probably purchase next vehicle from here though, however, that m Have only used Quick Lane services so far and have always had excellent service. Will probably purchase next vehicle from here though, however, that may be a while down the road More
by GNATEP
Employees Worked With
MY GUY SPIRO
October 07, 2019
Employees Never have any problems with any of the employees in any of the departments. They all make you feel that you are special and not only for buying a Fo Never have any problems with any of the employees in any of the departments. They all make you feel that you are special and not only for buying a Ford! More
by Mags
October 07, 2019
Professional and friendly. We needed to purchase another service vehicle fast since the existing truck was going downhill fast. Our sales rep. Lonnie found us the perfect truck We needed to purchase another service vehicle fast since the existing truck was going downhill fast. Our sales rep. Lonnie found us the perfect truck at a great price. He really went out of his way, even keeping in touch on his day off. We could not ask for better service. Thank you Lonnie and Arlington Heights Ford!! John Kocol City Communications, Inc. More
by John
Employees Worked With
