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Arlington Heights Ford
Arlington Heights, IL
4,542 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,542 reviews
November 02, 2019
Fast and friendly. Wi-Fi and nice waiting area. Associate (didn’t remember her name) was quick and friendly. Car was done in 45 minutes when 8 cars came in at the same time. Very efficient. Associate (didn’t remember her name) was quick and friendly. Car was done in 45 minutes when 8 cars came in at the same time. Very efficient. More
by Schoryt
Employees Worked With
Parts department
November 02, 2019
GREAT Friendly and courteous. Prices are fare and you get more than what you are paying for. It's those little extra touches that make this dealership out Friendly and courteous. Prices are fare and you get more than what you are paying for. It's those little extra touches that make this dealership outstanding! More
by moj
Employees Worked With
Victor
November 02, 2019
Great Neal Snyder is great to work with and very patient. This is the 3rd vehicle we purchased through him and again he got us the one we wanted. Neal Snyder is great to work with and very patient. This is the 3rd vehicle we purchased through him and again he got us the one we wanted. More
by Rick
November 01, 2019
Excellent service with a friendly and efficient, professional service staff. Always take the time and care with us to explain what is needed to keep our car running safe and efficient. A+++ for serv professional service staff. Always take the time and care with us to explain what is needed to keep our car running safe and efficient. A+++ for service. More
by J
October 31, 2019
Why would I go anywhere else! Jerry arranged for a Why would I go anywhere else! Jerry arranged for a loaner as my vehicle had a recall. Kept me posted as to when one would be available as I reques Why would I go anywhere else! Jerry arranged for a loaner as my vehicle had a recall. Kept me posted as to when one would be available as I requested an SUV. Mike kept me in the loop regarding service for my car. As it turns out I needed new breaks for the back. I’ve worked with the other gentleman and they are great as well. More
by Beverage
October 30, 2019
Service on Escape Prompt attention and diagnosis of the problem (bad alternator). Work done the next day. I like the late hours for pickup during the week (8pm). All Prompt attention and diagnosis of the problem (bad alternator). Work done the next day. I like the late hours for pickup during the week (8pm). All good. More
by Mark
Employees Worked With
October 30, 2019
Suzanne went above and beyond her area of expertise to Suzanne went above and beyond her area of expertise to ensure my vehicle was serviced promptly and properly. She is a true team player and cares deep Suzanne went above and beyond her area of expertise to ensure my vehicle was serviced promptly and properly. She is a true team player and cares deeply for the customers satisfaction. More
by Jrm
Employees Worked With
Suzanne Mirabelli
October 27, 2019
The works service performed while I waited without an appointment which is very convenient, saw I needed new wipers and washed my car...always consistently abov service performed while I waited without an appointment which is very convenient, saw I needed new wipers and washed my car...always consistently above expectations ….Victor in service is very personable, knowledgeable and was a pleasure to deal with More
by no screen name
Employees Worked With
Victor Villanueva, Steve Verhagen
October 26, 2019
Great Buying Experience I returned to Arlington Heights Ford last week after my first purchase 5 years ago. I originally walked into the dealership in the fall of 2014 to bu I returned to Arlington Heights Ford last week after my first purchase 5 years ago. I originally walked into the dealership in the fall of 2014 to buy a Ford Explorer. The sales person, Jeff Rekards, greeted me and asked what vehicle I was interested in. He was thorough, patient and very professional. Walking into a dealership can be an intimidating prospect, but my experience was anything but. Because Jeff Reckards treated me with such respect and integrity that I vowed when it was time to trade in my 2013 Explorer, I would go back to him. Fast forward to last week. I met with Jeff and bought another Explorer from AH Ford. He was fair and kept my purchase within my budget. I recommend Jeff to my family and friends and am happy to recommend him to you. Five stars! More
by Blackhauk
Employees Worked With
Jeff Reckards
October 25, 2019
Jerry is awesome to deal with Thank you very much. Jerry and his crew make vehicle service and repair a pain free experience. Jerry and his crew are the reason we only use Arling Thank you very much. Jerry and his crew make vehicle service and repair a pain free experience. Jerry and his crew are the reason we only use Arlington Heights Ford for any Ford repairs we need. No other Dealership can compare. Thank-You, A.J. More
by ajh
Employees Worked With
