![](https://dealerrater.com/ncdn/s/17.20240830.150/Graphics/icons/close-x-orange.png)
Arlington Heights Ford
Arlington Heights, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews By Type
Showing 4,387 reviews
Insulting False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to p False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to pay cash in full. When I get to the test drive I check the features that the car has against what they list it having on both their site and autotrader posting, both saying that the car had a backup camera, the car had no camera. While out on the test drive the sales guy Ryan Livingston was in the back seat texting, as soon as we pull back into the lot one of the other sales guys immediately comes over and claims that someone else was there to check out the exact same car, at 12:30 on a weekday, yeah, sure, which is why I kept an eye on it from the window, nobody ever bothered with it during the negotiations on price. Due to these factors I lowered my offer to $1000 over the Edmunds rate for the car, the sales guy got mad and got another the manager Tony Guido who got upset with me for having done any research before hand and kept going on with useless information like what the guy who traded in the car I was interested in bought, as if it had any bearing on the price. To add further insult because I wouldn't budge on price due to the above they tried to offer me an ugly Nissan Versa Note, then got even madder when I immediately said no, I left and refused to take their business card. When I walked out, the sales guy threw the key fob for the Focus that I had come to check out. More
I will continue to put my trust in these guys! Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heig Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W More
Spoke With Cassie Smith on the phone Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie ex Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie explained the process, ran my credit and I was approved. It is so important for sales people to listen to the needs of the customer. Janet Trujillo, Cassie smith, Maria Patino, and krystall Guerrero are exemplary. I certainly feel that my needs for pricing and vehicle Information are met in a timely manner with kindness and consideration. I am still shopping for a new vehicle and a dealership. One should speak with Cassie Smith while doing their vehicle research. More
A nightmare It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer I asked to talk to his boss and he told me he was busy I want to pick my car up it was still doing the same thing and they wanted me to pay $165 diagnostic fee and I ended up having to take it to a small garage and they fix the problem More
Very happy with my purchase I had reached out to Arlington Heights Ford when I was looking for a new vehicle for my growing family. When I called the dealership, I was connected I had reached out to Arlington Heights Ford when I was looking for a new vehicle for my growing family. When I called the dealership, I was connected with Mayra. She was able to answer every question I had in a professional manner. She found the perfect vehicle that fit all of the needs of my growing family. She made it an easy and enjoyable experience. I am very happy with my purchase and will be recommending her to friends and family! More
Bad Service and they won't respect the people . I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat belt and airbag the airbag-seat belt light started glowing . The main frustrated they won't treat customer with any respect . I try to talk with the service manager or director but they told they were busy . I never saw this kind of service . They want to make money only on diagnose charge . More
Horrible customer service in finance dept. My son went in with my husband to buy his first car. Overall deal went smoothly. Although the car smells like smoke, the salesman said he had just s My son went in with my husband to buy his first car. Overall deal went smoothly. Although the car smells like smoke, the salesman said he had just smoked next to the car. Clearly was not the case. The car continued to smell once home with it. After purchasing the car we needed to know the lender's name for insurance. It was not stated on the paperwork. My son called TWO times spoke with someone who took his number and they never called back, and actually hung up on him. My husband called a third time, the man was extremely rude and the they tried to put him off again by taking his information, but he refused and demanded the lender's name. It took the finance person two seconds to look it up in his computer. Horrible customer service, I would not recommend this dealer! More
Jerry is fantastic! Thank you Jerry, for your help! We had just purchased a vehicle from Arlington Heights Ford and we came to the Service Department for service for this Thank you Jerry, for your help! We had just purchased a vehicle from Arlington Heights Ford and we came to the Service Department for service for this vehicle. You treated us and the car very well. We got the service our car needed. I highly reccomend Arlington Heights Ford! I'm a happy Customer! Thank you again for your help Jerry! Your services is above and beyond! I want to thank Justin Silva, for helping us select such an awesome vehicle from Arlington Heights Ford on January 13, 2018. Your service is above and beyond! I highly reccomend Arlington Heights Ford to everyone. They treat their customers like family. They're honest people. More
Justin is fantastic! Tha I just bought a car through Justin it's Arlington Heights Ford. Justin is very professional and very honest and knowledgeable about vehicles. Than Tha I just bought a car through Justin it's Arlington Heights Ford. Justin is very professional and very honest and knowledgeable about vehicles. Thank you for going above and beyond to help me and my husbands cR purchase at Arlington Heights Ford a success! More
Thank You Brian Gerhardt and AH Ford Giving 5 stars for Brian and AH Ford for their amazing customer service - Brian was very knowledgeable when it came to finance and worked with our str Giving 5 stars for Brian and AH Ford for their amazing customer service - Brian was very knowledgeable when it came to finance and worked with our strict budget. His timely responses were very much appreciated so we could better plan our day with a 14 month old! More