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Arlington Heights Ford
Arlington Heights, IL
4,542 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,542 reviews
November 10, 2019
I came in for an oil change and a broken headlamp which had been replaced less than one year ago. Mike was very helpful and took care of everything including a wash. He ensured my service experience was e had been replaced less than one year ago. Mike was very helpful and took care of everything including a wash. He ensured my service experience was excellent! More
by VinceS
Employees Worked With
November 09, 2019
Service Did everything I asked to be done and found an additional issue that I had not noticed. I am very pleased with the service. Great job.. Did everything I asked to be done and found an additional issue that I had not noticed. I am very pleased with the service. Great job.. More
by Fordservice
Employees Worked With
Steve Verhagen
November 08, 2019
Great service,always u will get an answer. Had a good experience with the service crew. Came in for oil change, it was busy, still got it done In good time. Very clean, and comfortable waiting Had a good experience with the service crew. Came in for oil change, it was busy, still got it done In good time. Very clean, and comfortable waiting area. More
by Kris Szerszen
Employees Worked With
Steve Verhagen
November 06, 2019
TRERRIFIC Have been dealing with Jerry & Steve since 1991, have bought at least 6 cars there and can say it has been a great experience, to come in and be able Have been dealing with Jerry & Steve since 1991, have bought at least 6 cars there and can say it has been a great experience, to come in and be able to see the same service gentlemen behind the counter, always a pleasure to go to the dealer ship. More
by Completely Satisfied
Employees Worked With
Other Employees :
John Guido, Sr., Tony Guido, Steve Verhagen
November 06, 2019
Very good at listening and communicating. Work done as promised and within time frame given. Always polite and courteous. Got vehicle back and pleasantly surprised it had been washed. promised and within time frame given. Always polite and courteous. Got vehicle back and pleasantly surprised it had been washed. More
by Tom
Employees Worked With
Victor
November 04, 2019
Been buying here since 1991. Always an easy experience and no haggle pricing to get a great deal. Just go buy your car here! Highly recommended and no haggle pricing to get a great deal. Just go buy your car here! Highly recommended More
by The Edge
Employees Worked With
Other Employees :
John Rodriguez, Steve Verhagen
November 03, 2019
The Best Service The service was extraordinary. I got my car in, serviced, and was ready in very little time. I would recommend AH Ford to everyone! Thank you! The service was extraordinary. I got my car in, serviced, and was ready in very little time. I would recommend AH Ford to everyone! Thank you! More
by MelBar
Employees Worked With
Steve Verhagen
November 03, 2019
As a buyer I deal with many dealers. My experience was great , the sales person was professional and dedicated took the time to explain the necessary details, the transaction was easy and transparent. great , the sales person was professional and dedicated took the time to explain the necessary details, the transaction was easy and transparent. More
by Memo
Employees Worked With
Cindee Manaves
November 03, 2019
Everyone was amazing start to finish could not be happier all of my future purchases will be at Arlington Heights Ford thanks to everyone there all of my future purchases will be at Arlington Heights Ford thanks to everyone there More
by Aminear
November 02, 2019
Edge purchase I met my salesperson Elliott Reichel, told him what I was looking for, he showed me some options and I purchased the vehicle I was looking for. He di I met my salesperson Elliott Reichel, told him what I was looking for, he showed me some options and I purchased the vehicle I was looking for. He did not pressure me and was helpful in making my choice. I have been back a couple of times to go over some items and Elliott has always been most helpful, 5 STARS to Elliott. More
by Bob
Employees Worked With
Other Employees :
Elliott Reichel my sales person 5 STARS, John Rodriguez
