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Arlington Heights Ford
Arlington Heights, IL
4,542 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,542 reviews
December 28, 2019
Always receive excellent service. Mike Waddel answers my questions about the repairs needed to my 9 year old Fusion and keeps me informed. Always gets me a loaner courtesy car. questions about the repairs needed to my 9 year old Fusion and keeps me informed. Always gets me a loaner courtesy car. More
by suef2365
Employees Worked With
December 28, 2019
Professional, friendly, efficient. Could not ask for better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. More
by Team O’Connor
Employees Worked With
Other Employees :
John Rodriguez, John Guido, Sr., Steve Verhagen, Ryan Livingston
December 28, 2019
Quick Lane Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is e Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is excellent as always. I have never been disappointed with my service needs since my first AH Ford vehicle purchase, a new 1987 Bronco, I've purchased and serviced my personal and work vehicles here ever since. Thank you, Guido Clan, for an excellent and efficient vehicle purchase and service experience. Happiest of New Year to my AH Ford "family". More
by Slick Rick
December 28, 2019
Excellent Service Purchased a new truck, scheduled undercoating, protective package, spray in liner, window tint. Dropped truck off, was given a loaner, my truck was c Purchased a new truck, scheduled undercoating, protective package, spray in liner, window tint. Dropped truck off, was given a loaner, my truck was completed on time and in an excellent manner. More
by richardglessner
Employees Worked With
Steve Verhagen
December 28, 2019
EXCELLENT SERVICE AND PERSONALITIES I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. More
by DAVID112469
Employees Worked With
Other Employees :
John Rodriguez, John Guido, Sr., Tony Guido, Steve Verhagen, Mayra Del Real, Jon Franklin, Wade Mikosz
December 27, 2019
Excellent service!!!! I had the preferred service completed on my 2015 Explorer. The work to be done and cost was explained before the service, it was quick, and I got a re I had the preferred service completed on my 2015 Explorer. The work to be done and cost was explained before the service, it was quick, and I got a report for what to expect in the coming months. Overall great experience! More
by harsha.hegde
Employees Worked With
December 26, 2019
Excellent Service We are always pleased when we bring our vehicles in for service. Friendly, quick service every time! Everyone we encounter at Arlington Heights Ford We are always pleased when we bring our vehicles in for service. Friendly, quick service every time! Everyone we encounter at Arlington Heights Ford is great. More
by barb-reese
December 26, 2019
Oil change Everything from perfect from start to finish. Nice people to deal with and I feel they deal with me honestly. Can’t ask for more than that. Everything from perfect from start to finish. Nice people to deal with and I feel they deal with me honestly. Can’t ask for more than that. More
by garybehrends
Employees Worked With
Casandra Arcos
December 26, 2019
Excellent service from sales Great sales and service! My wife and I are very pleased with the F150 and Rich was a true professional. The sales process was easy and much quicker t Great sales and service! My wife and I are very pleased with the F150 and Rich was a true professional. The sales process was easy and much quicker than we anticipated. More
by RC64
December 24, 2019
Ryan was very knowledgeable on the Edge and all it's working. Any questions I had he explain the answer in laymens terms. Ryan was also understanding and patient Jim Nash working. Any questions I had he explain the answer in laymens terms. Ryan was also understanding and patient Jim Nash More
by JIM
Employees Worked With
Other Employees :
Steve Verhagen, Wade Mikosz, Ryan Livingston
