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Arlington Heights Ford
Arlington Heights, IL
4,407 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,407 reviews
September 03, 2019
Great customer service I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I called great customer service. More
by AC
September 03, 2019
Needed a set of windshield wipers Service was fast and efficient. I was made aware of the need for new tires. Victor was very helpful with offering the option of two choices to pick Service was fast and efficient. I was made aware of the need for new tires. Victor was very helpful with offering the option of two choices to pick from. More
by Felicia
Employees Worked With
Victor Villanueva
September 02, 2019
The Dealership to buy you're new Ford from! An outstanding and professional service is offered at this dealership, if you are looking for the best service in purchasing a new Ford truck, SUV or An outstanding and professional service is offered at this dealership, if you are looking for the best service in purchasing a new Ford truck, SUV or passenger vehicle this is where to go to get it from! an outstanding selection of new and used vehicles and professional sales reps that are there to assist you in you're purchase. This is what keeps coming back whenever I need a new or used Ford. for almost 20 years I have used this dealership and have never been disappointed and neither will you...... More
by pdrubi
Employees Worked With
Other Employees :
John Rodriguez, John Guido, Sr., Tony Guido, Steve Verhagen
September 01, 2019
Quick and easy oil change I was able to drive in at 2 on a Friday afternoon for an oil change and tire rotation. Everything went very smoothly and I was out in about an hour. I I was able to drive in at 2 on a Friday afternoon for an oil change and tire rotation. Everything went very smoothly and I was out in about an hour. I appreciated the prompt and courteous service I received. More
by Tom P
Employees Worked With
Cassandra
September 01, 2019
Always great service at AH FORD. I have been buying cars there for over 20 years and trucks as well. The service department is second to none. And I would never go anywhere else othe I have been buying cars there for over 20 years and trucks as well. The service department is second to none. And I would never go anywhere else other than Arlington Heights Ford thank you Steve thank you Jerry and thank you Team Service More
by CoreyCDK
Employees Worked With
Other Employees :
John Rodriguez, Tony Guido, Neal Snyder, Steve Verhagen, Sean Lane, Wade Mikosz
August 30, 2019
Warranty work Used the service department for some warranty work. From the initial phone call with them, to the drop off and pick up of the auto, everything was smo Used the service department for some warranty work. From the initial phone call with them, to the drop off and pick up of the auto, everything was smooth and easy. Friendly customer service, with constant updates, and quality work. More
by MD47
August 30, 2019
Very Efficient and friendly Appreciate the help with the car set-up and technology...everyone was very customer focused and dealt with me in a very timely manner, which I also tr Appreciate the help with the car set-up and technology...everyone was very customer focused and dealt with me in a very timely manner, which I also truly appreciated... More
by abcdefgK12*
Employees Worked With
Other Employees :
Elliot was very helpful, John Guido, Sr., Tony Guido, Steve Verhagen, Wade Mikosz
August 29, 2019
Efficient, fast oil change for Electra You all always get Electra ready for the open road. Thanks again for keeping her in tip top shape. Lake Superior vacation here we come! You all always get Electra ready for the open road. Thanks again for keeping her in tip top shape. Lake Superior vacation here we come! More
by mamadoe
Employees Worked With
I don't know their name
August 29, 2019
Great Service Really appreciate the ability to just come in for service and when available to get a loaner car. The service work and communication on the service Really appreciate the ability to just come in for service and when available to get a loaner car. The service work and communication on the service is excellent. Will definitely come back for future service. More
by RGB
Employees Worked With
August 29, 2019
Easyp Sean Lane did an awesome job selling us our 2019 Escape. We gave him all our information up front we agreed on a price. Walked in took it for a test r Sean Lane did an awesome job selling us our 2019 Escape. We gave him all our information up front we agreed on a price. Walked in took it for a test ride learned about the smart Technology . Signed the papers and out the door in about 1 hour 15 minutes. This was the 3rd Vehicle I have purchased here I’ll be back. More
by Irishn5
Employees Worked With
John Rodriguez, Tony Guido, Sean Lane
