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Arlington Heights Ford
Arlington Heights, IL
4,544 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,544 reviews
February 19, 2020
The service I receive at Arlington Heights Ford is always great. They always complete the service as promised and they communicate what work they performed. great. They always complete the service as promised and they communicate what work they performed. More
by eric
Employees Worked With
Victor Villanueva
February 18, 2020
Purchased a used vehicle I have purchased a vehicle in the past and I received another great deal The reason I purchased this vehicle is because the dealership and service de I have purchased a vehicle in the past and I received another great deal The reason I purchased this vehicle is because the dealership and service department is a pleasure to deal with More
by jan
Employees Worked With
February 18, 2020
Forgot I had a warranty. I brought my SUV to the Quick Lane due to a low tire pressure. Turns out I had a nail in the tire. I waited less than an hour for the repair and expec I brought my SUV to the Quick Lane due to a low tire pressure. Turns out I had a nail in the tire. I waited less than an hour for the repair and expected to pay for the service but I was reminded that I had the tire warranty and the service was free! Everyone was very nice. More
by D.E.
Employees Worked With
February 17, 2020
Always top tier service! The team is courteous and keeps you informed. The service took less than an hour as promised. The service department is one of the reasons I continue to purchase cars here. you informed. The service took less than an hour as promised. The service department is one of the reasons I continue to purchase cars here. More
by Pete Chrisos
Employees Worked With
Victor Villanueva
February 15, 2020
Quick and painless :) A friend owned a Goodyear store and recently sold it. For 30 years, I took all my cars to him for ALL service. Well, now, I will be using AH Ford A friend owned a Goodyear store and recently sold it. For 30 years, I took all my cars to him for ALL service. Well, now, I will be using AH Ford for service. Grateful for Quicklane...quick, no scheduled, service. For this occurrence, I knew I had a note with an authorization for a free oil change/Works (following a new car purchase), but couldn't find it initially. The service guy believed me. By the time I departed, I was able to present that note/authorization. But, he believed me w/o it. Cool ! More
by PSWIT
Employees Worked With
I do not remember....sorry. But, a nice guy
February 14, 2020
Simply the Best! Great team at Arlington Heights Ford! Always dependable, kind and courteous! This is a team that always goes above and beyond the call to take care of Great team at Arlington Heights Ford! Always dependable, kind and courteous! This is a team that always goes above and beyond the call to take care of its customers! More
by Peter F
February 13, 2020
Respectful, courteous and timely service as always when I bring my vehicle in for scheduled maintenance. They have the best staff and are the best dealership to deal with. bring my vehicle in for scheduled maintenance. They have the best staff and are the best dealership to deal with. More
by 6easts
Employees Worked With
February 12, 2020
great service Manny always makes sure to give the best attention possible with me and my Ford Escape. I certainly would recommend Manny to any new prospects Manny always makes sure to give the best attention possible with me and my Ford Escape. I certainly would recommend Manny to any new prospects More
by dicangi
Employees Worked With
Manuel Guerrero
February 12, 2020
You guys rock! Everyone from my sales rep, Ryan, to Jack Seamans, my life savior on learning the mechanics went way beyond the call of duty. You rock! Everyone from my sales rep, Ryan, to Jack Seamans, my life savior on learning the mechanics went way beyond the call of duty. You rock! More
by Ruth
Employees Worked With
Jack Seamans, John Rodriguez, Ryan Livingston
February 12, 2020
Great service experience! Major work done on a timely basis. Friendly and helpful staff. Great customer interaction. The best service experience I've had in my 50 + years basis. Friendly and helpful staff. Great customer interaction. The best service experience I've had in my 50 + years More
by Larry
Employees Worked With
Steve, service manager, Steve Verhagen, Wade Mikosz
