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Arlington Heights Ford
Arlington Heights, IL
4,501 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,501 reviews
February 05, 2020
Quick Lane Just stopped by for "The Works" at Quick Lane. Always a great experience. Best service department around. They're very good with their time estimat Just stopped by for "The Works" at Quick Lane. Always a great experience. Best service department around. They're very good with their time estimates as well. More
by nwsuburbanguy
Employees Worked With
Victor
February 05, 2020
Great Service I love using Quicklane. They get me in and out in a hurry. I appreciate having someone completely check out my car whenever I come in for service. I love using Quicklane. They get me in and out in a hurry. I appreciate having someone completely check out my car whenever I come in for service. More
by Cayman53
Employees Worked With
Randy
February 04, 2020
It was a great experience there. Great service and they fixed my issue right away. They told me what was wrong with my car had fixed the issue. fixed my issue right away. They told me what was wrong with my car had fixed the issue. More
by Tim
Employees Worked With
February 02, 2020
Great Service The service staff at Arlington Heights Ford is fast and friendly, and genuinely interested in taking care of my vehicle. They listen to my concerns a The service staff at Arlington Heights Ford is fast and friendly, and genuinely interested in taking care of my vehicle. They listen to my concerns and do all they can to diagnose the problem and make the necessary repairs. They are extremely knowledgeable and willing to answer any and all questions that I may have. More
by F250guy
Employees Worked With
Wade Mikosz
January 31, 2020
always a pleasure to get my vehicle serviced here Everything about this dealership is Excellent!! The sales staff, service dept and of course their wonderful parts dept. I have been going to this loca Everything about this dealership is Excellent!! The sales staff, service dept and of course their wonderful parts dept. I have been going to this location for over 25 years-always leave Happy! More
by cjk
Employees Worked With
Other Employees :
Mark Houcher in the parts dept., Steve Verhagen
January 30, 2020
Ford Taurus Purchase Staff was friendly and accommodating from sales through financing. Items owed were corrected and delivery was on the promised date. The price was not Staff was friendly and accommodating from sales through financing. Items owed were corrected and delivery was on the promised date. The price was not negotiable even for a couple hundred dollars which was disappointing. More
by EMrow
January 29, 2020
Another seamless experience Whenever I go to this dealership for service I am met immediately with a friendly attitude, by whatever service personal that is next in line. My conc Whenever I go to this dealership for service I am met immediately with a friendly attitude, by whatever service personal that is next in line. My concerns are always noted and are always addressed. It is always a pleasure to know when I leave my car will be working as good as new. More
by mnards10
Employees Worked With
Wade Mikosz
January 29, 2020
Routine maintenance Best experience as always. Needed wheel alignment besides oil change and 40K checkup. Rapidly done at Quick Lane and they always informed me how thin Best experience as always. Needed wheel alignment besides oil change and 40K checkup. Rapidly done at Quick Lane and they always informed me how things were going towards completion. When my car was delivered it was washed and even the inside of the windshield was wiped. In the past they asked me if I wanted it washed and this time is was done automatically. GREAT WORK on my 2014 Focus. More
by Patrick
Employees Worked With
Spiro at Quick Lane
January 29, 2020
Service Your QuikLane employee, Cassandra, is extremely polite and very professional. Her customer service is top notch and I would recommend QuikLane to othe Your QuikLane employee, Cassandra, is extremely polite and very professional. Her customer service is top notch and I would recommend QuikLane to others because of her. . More
by seanior
Employees Worked With
Cassie in QuikLane
January 24, 2020
Staff Your staff is very friendly and knowledgeable. They always treat you respect, and they take their time in explaining what may or may not be wrong wit Your staff is very friendly and knowledgeable. They always treat you respect, and they take their time in explaining what may or may not be wrong with your car. More
by redbeard58
Employees Worked With
Spiros, Steve Verhagen
