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Arlington Heights Ford
Arlington Heights, IL
4,501 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,501 reviews
March 05, 2020
I always get terrific customer service from this dealership! They are always courteous and interested in making sure your experience is a favorable one. Th dealership! They are always courteous and interested in making sure your experience is a favorable one. Th More
by Larryhoofnagle
Employees Worked With
Wade Mikosz
March 04, 2020
Service department is the best! Very courteous! Service reps are so very nice! xxxxxxxxxxxx xxxxxx x x x x x x x x x x x x x x x x x x x xx Service reps are so very nice! xxxxxxxxxxxx xxxxxx x x x x x x x x x x x x x x x x x x x xx More
by rfischman
Employees Worked With
Steve Verhagen
March 03, 2020
recent purchase of new f150 from Jeff Reckards I am a returning customer and Jeff was a pleasure to deal with and did everything expected to make the sale smooth and painless. I would recommend Je I am a returning customer and Jeff was a pleasure to deal with and did everything expected to make the sale smooth and painless. I would recommend Jeff to anyone in the market for a vehicle More
by barry.lemcke
Employees Worked With
Jeff Reckards
March 02, 2020
Brake Repair/Oil Change Quick and efficient service. Adept in explaining service initiatives. Service immediately and very short wait time. Invoice was descriptive and expla Quick and efficient service. Adept in explaining service initiatives. Service immediately and very short wait time. Invoice was descriptive and explained service in great detail. More
by Cpa422
Employees Worked With
Spiridon Dimas
February 27, 2020
Always kind and courteous. They are quick with repairs/oil changes, that is why I have been coming to this location for many, many years. repairs/oil changes, that is why I have been coming to this location for many, many years. More
by EvaJ
Employees Worked With
February 27, 2020
The service department is always on top of things and does a very nice job with our cars thanks to Jerry Hood everything is running smoothly does a very nice job with our cars thanks to Jerry Hood everything is running smoothly More
by Carl Hagland
Employees Worked With
February 26, 2020
Very satisfied with the attention and courteous service I received at the Quick Lane desk by Victor. I live alone and was unable to be dropped off for service. Victor offered me a loaner car and I was on my received at the Quick Lane desk by Victor. I live alone and was unable to be dropped off for service. Victor offered me a loaner car and I was on my way in just a few minutes. My car was ready before promised. More
by vagabel
Employees Worked With
Victor Villanueva, (Quick Lane)
February 24, 2020
Wade was fantastic Took care of me immediately and had me on my way. I appreciate the quick response when my car was completed. Thanks me on my way. I appreciate the quick response when my car was completed. Thanks More
by Victor.lazzeretti
Employees Worked With
Steve Verhagen, Wade Mikosz
February 24, 2020
Very detailed and straight forward Excellent customer service and very easy to deal with. Provided all the necessary information to purchase the vehicle and trade in value was good. H Excellent customer service and very easy to deal with. Provided all the necessary information to purchase the vehicle and trade in value was good. Highly recommend him for future sales. More
by New
February 24, 2020
I went for a recall service, from the moment I enter in the garage I was received with employees looking happy to work in that station, the job was done in a timely fashion. I am very satisfied with everyt the garage I was received with employees looking happy to work in that station, the job was done in a timely fashion. I am very satisfied with everything. More
by jodaiz
Employees Worked With
Wade Mikosz
