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Arlington Heights Ford
Arlington Heights, IL
4,545 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,545 reviews
May 22, 2020
As always... Top notch and professional.Second car As always... Top notch and professional. Second car purchased a A H F. Be back for more... Thanks for your effort helping us out. Much appreciated As always... Top notch and professional. Second car purchased a A H F. Be back for more... Thanks for your effort helping us out. Much appreciated More
by Joe
Employees Worked With
May 21, 2020
Outstanding service for 20+ years. Steve Verhagen and Jerry Hood in particular always do the "extra". More than once Steve has driven the car or offered to do so to identify a problem. Steve Verhagen and Jerry Hood in particular always do the "extra". More than once Steve has driven the car or offered to do so to identify a problem. More
by wbough
May 20, 2020
AHF provided prompt and efficient service. I have purchased several vehicles from AHF over the last 20 years and I have been quite satisfied with both their sales and service during that time. I have purchased several vehicles from AHF over the last 20 years and I have been quite satisfied with both their sales and service during that time. More
by Jim B
Employees Worked With
Spiro
May 19, 2020
Purchase of a 2020 Expedition My salesman, Lonnie Catanese, made this process seamless, even during a pandemic. I have owned a Tahoe for the last five years, but AH Ford and the Ex My salesman, Lonnie Catanese, made this process seamless, even during a pandemic. I have owned a Tahoe for the last five years, but AH Ford and the Expedition had me sold. Again, Lonnie made buying the truck enjoyable and painless. More
by gregwalton
Employees Worked With
May 19, 2020
Always a sensational experience. Been a client for over 20 years. We always have sensational experiences with Arlington Heights Ford. Staff is very friendly, helpful, knowledgeable Been a client for over 20 years. We always have sensational experiences with Arlington Heights Ford. Staff is very friendly, helpful, knowledgeable and professional. JB More
by JB
Employees Worked With
Other Employees :
Jeff Reckards, Steve Verhagen, Wade Mikosz
May 18, 2020
Great service! Excellent communications, quick repair. They kept me informed on what was happening along the way, applied the extended warranty for coverage wherever they could and got it back to me quick They kept me informed on what was happening along the way, applied the extended warranty for coverage wherever they could and got it back to me quickly. More
by tfries21
Employees Worked With
Not sure - I never understood his name on the phone.
May 14, 2020
Outstanding. I am 85 years old and have been to many dealers. AH Ford is the only one that has ALWAYS done what they said they would do, and then some. Thank you I am 85 years old and have been to many dealers. AH Ford is the only one that has ALWAYS done what they said they would do, and then some. Thank you! More
by Bill Dearhammer
May 14, 2020
Very happy with the services that were provided. I was only in for a works oil change and coolant flush but it was done ahead of schedule and they respected all the social distancing spaces. They cleaned only in for a works oil change and coolant flush but it was done ahead of schedule and they respected all the social distancing spaces. They cleaned surfaces and covered the steering wheel More
by cj.pye
Employees Worked With
Steve Verhagen
May 13, 2020
I Needed oil change. Then I had the coolant changed because it was needed. So happy that they recommended that. Great service department ! I love Arlington heights ford because it was needed. So happy that they recommended that. Great service department ! I love Arlington heights ford More
by Cind
Employees Worked With
Steve Verhagen
May 13, 2020
Good, SAFE Service During the Pandemic I was very pleased with the extra effort this dealership is going through to provide convenient, safe auto repair service to its customers during this I was very pleased with the extra effort this dealership is going through to provide convenient, safe auto repair service to its customers during this pandemic, when conditions are more difficult and not "normal." I was able to get an immediate appointment on the day I called; I was able to get my CAR PICKED UP, rather than having to risk my health by going into the dealership (I am very high risk for the Virus); and the pickup and delivery of my car after the repairs were done was carried out very well -- the person that picked up and delivered my car was very courteous, he wore protective gear (face mask and gloves), and my car was disinfected after the service was done, and again when it was delivered. I very much appreciate the badly-needed and convenient extra service provided by Arlington Heights Ford. More
by Mike R
