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Arlington Heights Ford
Arlington Heights, IL
4,547 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,547 reviews
June 05, 2020
Experience Had a little trouble with the lift once my truck was up in the air, but matter was resolved. Jerry took care of me. Thank you Jerry. Had a little trouble with the lift once my truck was up in the air, but matter was resolved. Jerry took care of me. Thank you Jerry. More
by kevin.structure
June 03, 2020
Good svc No nonsense svc Dept. Was given timely work. Facility clean and organized. Will continue to patronize in the future. Only one glitch-was not given dis No nonsense svc Dept. Was given timely work. Facility clean and organized. Will continue to patronize in the future. Only one glitch-was not given discount do not know if it was just an over site. More
by liteliner
Employees Worked With
Steve Verhagen
June 03, 2020
Excellent Needed a battery installed after leaving my car unused during Covid19 shutdown. Car towed in and Arlington Heights Ford delivered the car back. Terrif Needed a battery installed after leaving my car unused during Covid19 shutdown. Car towed in and Arlington Heights Ford delivered the car back. Terrific all around More
by LT
Employees Worked With
Steve Verhagen
June 02, 2020
Informative, friendly, clean, efficient Good experience. Thoughtful & knowledgeable sales personnel. No pressure. Facility was clean and the process was relatively efficient. Car was rea Good experience. Thoughtful & knowledgeable sales personnel. No pressure. Facility was clean and the process was relatively efficient. Car was ready and clean at time of pick up. More
by kamreachi
Employees Worked With
May 29, 2020
Service Have been going to the arlington ford for approximately 25 years Will continue to go. Appreciate the service and friendliness of the staff and workers Have been going to the arlington ford for approximately 25 years Will continue to go. Appreciate the service and friendliness of the staff and workers More
by esonenthal
Employees Worked With
spiro
May 29, 2020
I drive 40 minutes to come for service at Arlington heights Ford. Bar none there is no better service department around. They are attentive, straightforward and honest. I never feel like I've been ov heights Ford. Bar none there is no better service department around. They are attentive, straightforward and honest. I never feel like I've been overcharged. Thank you! There is a saying..... "I've got a guy". Rings true every single time for this dealership service department. More
by kjcostumes
May 29, 2020
It was a great experince. I will do it again in the future! Elliot was exceptional. He worked hard to find me the "right" vehicle and then he worked harder to make sure it fit in with my budget range. When I Elliot was exceptional. He worked hard to find me the "right" vehicle and then he worked harder to make sure it fit in with my budget range. When I return for another vehicle, I am going to want to see Elliot. He is a fabulous salesman. More
by David Y
Employees Worked With
Jose Baez, Elliot Reichel there a few others but I can't remember their names - all were great., Mayra Del Real
May 25, 2020
Great service with a smile!! Quality service starts from the top guy in the shop — In this case its Jerry Hood. Nothing gets past him, if you feel there’s a problem it quickly goe Quality service starts from the top guy in the shop — In this case its Jerry Hood. Nothing gets past him, if you feel there’s a problem it quickly goes away or gets fully explained. No exceptions! More
by John G.
May 25, 2020
great service , had everything done in less than 1 hour . the only issue I had was when I called to make an appt. on the recorded message it says Monday-Saturday service is open from 7 Am-6 PM I didn't get in the only issue I had was when I called to make an appt. on the recorded message it says Monday-Saturday service is open from 7 Am-6 PM I didn't get in until 7:55 AM . More
by richardfkunz
Employees Worked With
Wade Mikosz
