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Arlington Heights Ford
Arlington Heights, IL
4,549 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,549 reviews
July 28, 2020
Fast and Friendly The work done was fast and the staff was very friendly and took appropriate lengths to make us feel safe with this pandemic. Will be back for future The work done was fast and the staff was very friendly and took appropriate lengths to make us feel safe with this pandemic. Will be back for future service work. More
by moj
Employees Worked With
Steve Verhagen
July 27, 2020
Great Service Department The service department is fantastic. I have a Ford Edge and Ford Escape. They keep both cars in like new condition. The people are friendly, profess The service department is fantastic. I have a Ford Edge and Ford Escape. They keep both cars in like new condition. The people are friendly, professional and helpful My service is always completed on time. More
by karlsteinle
July 25, 2020
Friendly service and the work done right the first time. Conveniently located. And a free car wash to boot! Who can beat that great deal? Conveniently located. And a free car wash to boot! Who can beat that great deal? More
by Rjjserafin
July 24, 2020
Unscheduled appointment. Problem was taken care of in a short time. I was informed of the problem and glad I opted for the dealers assistance. Will attend when I need an oil change in a couple of months. short time. I was informed of the problem and glad I opted for the dealers assistance. Will attend when I need an oil change in a couple of months. More
by jimschanaberger
July 24, 2020
Oil Change All went well on this visit. First time I worked service advisor David. He was very polite and respectful. Enjoyed working with him. Thank You! All went well on this visit. First time I worked service advisor David. He was very polite and respectful. Enjoyed working with him. Thank You! More
by Bob F
Employees Worked With
David
July 22, 2020
Always a premier experience Terrific service! Terrific people! Have never had anything but the best experience with AHF. Jerry Hood is a fabulous Service Director Whois always av Terrific service! Terrific people! Have never had anything but the best experience with AHF. Jerry Hood is a fabulous Service Director Whois always available any time of the day or night. More
by Dokeefe
July 22, 2020
Very Satisfied Customer Service was outstanding!!! Ryan was friendly and courteous! John Guido Jr was extremely accommodating and friendly as well! I would recommend Customer Service was outstanding!!! Ryan was friendly and courteous! John Guido Jr was extremely accommodating and friendly as well! I would recommend AH Ford to everyone! More
by genrack
July 22, 2020
Fantastic Dealership Elliott Reichel and Jose Baez were very friendly and took their time to help us feel at ease with the process of purchasing our 2017 Ford Explorer Pla Elliott Reichel and Jose Baez were very friendly and took their time to help us feel at ease with the process of purchasing our 2017 Ford Explorer Platinum. More
by Lucynfredmjr
Employees Worked With
Elliott Reichel and Jose Baez.
July 21, 2020
Drew's first new car My son Drew who had a Ford Explorer with 254,000 miles , and it was time to get a new car, Steve Ursin who we have bought two other cars from and has My son Drew who had a Ford Explorer with 254,000 miles , and it was time to get a new car, Steve Ursin who we have bought two other cars from and has always been very friendly and knowledgably found the perfect Ford Escape that was exactly what Drew was looking for, and in no time he was driving home a with the perfect car. More
by dthomas
Employees Worked With
July 19, 2020
We had a great experience with our Salesman George. I had to put money down on our lease, which I don’t like to do, but it helped get the lease at the for the right payment. I am waiting for the check for t to put money down on our lease, which I don’t like to do, but it helped get the lease at the for the right payment. I am waiting for the check for the balance of my trade. The car had to be cleaned again before delivery and I had to go back for the second key. More
by Bruce Marshak
Employees Worked With
George Sarkisian 5 stars, Manuel Guerrero
