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Arlington Heights Ford

Arlington Heights, IL

5.0
5,662 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,662 reviews

July 01, 2026

Very helpful sales service. Good demeanor and personality from staff and was good experience during purchase More

by ejander66
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2026 -

Arlington Heights Ford responded

Thank you for sharing your positive experience with our sales team. We appreciate your feedback at Arlington Heights Ford.

June 30, 2026

El delaer es muy bueno me ayudó a conseguir el trato que necesitaba y muy eficientes More

by Genesisgabriela2410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Del Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2026 -

Arlington Heights Ford responded

Gracias por reconocer la eficiencia de nuestro equipo en Arlington Heights Ford. Nos alegra saber que el trato fue adecuado para usted. Valoramos su opinión.

June 30, 2026

Amazing dealership with friendly, knowledgeable staff, especially Elliott Reichel, excellent service, honest communication, and a smooth, stress-free experience. More

by Arianna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Del Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2026 -

Arlington Heights Ford responded

Thank you for recognizing our team's service at Arlington Heights Ford. We appreciate your kind words about communication and the experience.

June 26, 2026

I needed to take my vehicle to Arlington Heights Ford to be fixed and I showed up without an appointment and they took care of my car without any problem. More

by Marrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2026 -

Arlington Heights Ford responded

Thank you for sharing your experience. We're glad our team was able to assist your vehicle without an appointment. Arlington Heights Ford appreciates your feedback.

June 26, 2026

I was in for recent service visit. Everything was handled professionally and in an efficient manner. I was even offered the courtesy of a ride home during my visit. Thank you for a gr More

by ecostello321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2026 -

Arlington Heights Ford responded

Thank you for sharing your experience. We appreciate your kind words about our service and the ride courtesy. Arlington Heights Ford values your feedback.

June 24, 2026

I visited this dealer to get an appraisal on my vehicle and was met by a very rude and disrespectful salesman. Upon the inspection of my vehicle, I was provided no explanation for the insulting offer othe More

by alambert
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tyler
Jul 01, 2026 -

Arlington Heights Ford responded

Hi Andrew. Thank you for the rating and review. I use all reviews as as a coaching opportunity for our team. I’m sorry to hear about the experience that you had at our dealership when trying to get an appraisal on your car. I have tried to reach out to you on the number we have on file, but I haven’t had any success as of yet. Please call me at your earliest convenience on my cell phone at 847-812-0038. I’d love to get more information on exactly what happened. I look forward to hearing from you. John Guido Jr. General Manager/Partner Arlington Heights Ford

June 22, 2026

Have been coming here for some time doing service on my son’s car. It was time for a trade in so we came in and Sam Vasco took great care of us. He was very patient, gave us all the time we needed, answere More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2026 -

Arlington Heights Ford responded

Thank you for sharing your experience with Arlington Heights Ford. We're glad our team could assist with your son's first car purchase and provide clear information throughout. We appreciate your continued trust in us.

June 17, 2026

J.B is always extremely helpful, informative, and professional. He seems to always fo above and beyond and I really appreciate that! More

by dahliadenman61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Arlington Heights Ford responded

Thank you for recognizing the helpfulness and professionalism of our team at Arlington Heights Ford. We appreciate your feedback.

June 15, 2026

Jasmine was eager to help and was very knowledgeable about the car we bought! Very friendly and patient. More

by Macfam1118
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jazmin Del Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Arlington Heights Ford responded

Thank you for your feedback. We're glad our team could assist you with your car purchase. Arlington Heights Ford appreciates your business.

June 12, 2026

Rich made the process very easy and straightforward. We were even able to complete most of the process on the phone to minimize the time in the dealership. I shopped around many dealerships and Rich gav More

by kehrt96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Arlington Heights Ford responded

Thank you for sharing your experience. We're glad our team made the process easy and efficient for you. Arlington Heights Ford appreciates your business.