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Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
5,314 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,314 reviews

November 18, 2025

Thank you JB for excellent customer service! You listened, were professional and got my car promptly serviced as promised. You also reviewed my past service history and suggested future service More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2025 -

Arlington Heights Ford responded

We appreciate your feedback about our team at Arlington Heights Ford. It's good to hear the service met your expectations. Thank you for choosing us for your vehicle maintenance.

November 18, 2025

Michael and kiko were amazing. They were so helpful and took the time to explain everything. Best dealership ever. More

by jillybsktr08
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2025 -

Arlington Heights Ford responded

We appreciate your kind words about our team at Arlington Heights Ford. We're glad you found the help and explanations useful. Thank you for choosing us.

November 18, 2025

Jazmin was great to work with. She did a great job to get me the best possible deal. I would recommend her if you are in the market to purchase a ford. More

by joshrwilli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Del Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2025 -

Arlington Heights Ford responded

We appreciate your kind words about our team and the experience you had at Arlington Heights Ford. Thank you for recommending us.

November 17, 2025

This was an easy process, Sam was kind enough to inform us of several options that made for a great experience More

by jeanette780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2025 -

Arlington Heights Ford responded

We appreciate your feedback and are glad our team could assist with the process. Thank you for choosing Arlington Heights Ford.

November 15, 2025

Great experience from start to finish. Extremely happy with my car, the price I paid, and the service I received. More

by Jacobson.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2025 -

Arlington Heights Ford responded

Thank you for sharing your positive experience with Arlington Heights Ford. We're glad you are happy with your car, pricing, and service. We appreciate your feedback.

November 15, 2025

Super friendly and very good service. Easy to work with. Great experience! Elliott was awesome to work with! More

by Angie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
BEN MCCARTY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2025 -

Arlington Heights Ford responded

Thank you for sharing your positive experience with Arlington Heights Ford. We're glad you are happy with your car, pricing, and service. We appreciate your feedback.

November 15, 2025

Been great; no complaints , thank you much , and thanks again. Is that fifteen words yet ? Great. Thanks More

by angel978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Shulkin
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Nov 15, 2025 -

Arlington Heights Ford responded

We appreciate your feedback and are glad to hear you had a good experience with Arlington Heights Ford. Thank you for sharing.

November 15, 2025

Good service. they are giving a good explanation on what to change and upcoming services More

by suresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan shulkin
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Nov 16, 2025 -

Arlington Heights Ford responded

Thank you for sharing your experience. Our team at Arlington Heights Ford is glad to hear the explanations were clear. We appreciate your feedback.

November 15, 2025

I only bring my truck here! I have only had great experiences with you, but my service advisor today probably made it my best yet! Thanks! Grant Bode More

by grantbode1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddison Fish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikayla Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Latag-Ebreo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2025 -

Arlington Heights Ford responded

We appreciate your loyalty to Arlington Heights Ford and are glad your service advisor made the experience stand out. Thank you for sharing your feedback.

November 15, 2025

greatest car buying experience, Lonnie Catanese was awesome to deal with and I would strongly recommend him More

by jbirnbaum2003
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Uphoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
BEN MCCARTY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Burklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2025 -

jbirnbaum2003 responded

Lonnie is the man

Nov 16, 2025 -

Arlington Heights Ford responded

Thank you for recommending Arlington Heights Ford. We appreciate your positive feedback about our team. Glad you had a great experience with your new car.

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