Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,714 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews By Type
Showing 4,714 reviews
January 04, 2025
Isaiah, Was very knowledgeable and informative To the purchase of the vehicle we were inquiring about. He made the transaction, fun and quick thank you Isaiah purchase of the vehicle we were inquiring about. He made the transaction, fun and quick thank you Isaiah More
by lizspinelli
January 04, 2025
Rich helped me with buying f350 and the finance of the truck thank you for your help and tome truck thank you for your help and tome More
by marat96russia
Employees Worked With
January 04, 2025
Sam and Brian were excellent today. Helped me with my purchase of my new F150! Helped me with my purchase of my new F150! More
by rclehmann25
January 04, 2025
Rich helped me get a jeep same day easy deal thank you and I will be back and I will be back More
by Vova
Employees Worked With
January 03, 2025
German was attentive and very professional. He did an excellent job meeting our needs! Bravo! He did an excellent job meeting our needs! Bravo! More
by Waszaktb
January 03, 2025
It was a very pleasant experience and Sam Sandler was professional and made it a comfortable atmosphere. professional and made it a comfortable atmosphere. More
by Kenjohnski
Employees Worked With
January 03, 2025
Mike Waddle was great. The car was done on time like he promised. He did great. The car was done on time like he promised. He did great. More
by henry
Employees Worked With
January 02, 2025
I had an excellent experience with the Service Department at Arlington Heights Ford. I admit to not being the easiest customer to deal with at the time, however, John Burzawa handled the situation with excep at Arlington Heights Ford. I admit to not being the easiest customer to deal with at the time, however, John Burzawa handled the situation with exceptional professionalism and patience. His clear communication and willingness to go the extra mile made the entire process seamless and stress-free. Highly recommend this team for their outstanding service! More
by dash95
Employees Worked With
January 01, 2025
Arlington Heights Ford is the only place I will purchase a vehicle going forward, and has been my past few vehicles. They are always kind, honest, and inviting. Highly recommend AH Ford to anyone in the mar a vehicle going forward, and has been my past few vehicles. They are always kind, honest, and inviting. Highly recommend AH Ford to anyone in the market! In particular, the sales agent I have worked with for my past few vehicles, including this one, has been Steve Ursin. Could not recommend him higher. Very friendly and personable, not pushy or "salesy" at all, and truly feels like you're working with a friend, which all leads to an enjoyable sales experience, rather than an anxious or stressful one. Joe Baez in finance couldn't have made the process more of a breeze. The duo team really knocked it out of the park, and made my wife and I (and toddler in tow) super comfortable. Thanks Steve and Joe! More
by kursin896
December 31, 2024
The process was smooth, dealer gave even smaller rate than estimated, was really good work from both sales guy and manager. than estimated, was really good work from both sales guy and manager. More
by Shiderow1992
Employees Worked With
