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Arlington Heights Ford
Arlington Heights, IL
4,709 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,709 reviews
February 10, 2025
Excellent service for my brother buying a new F150. He is very a happy customer. He is very a happy customer. More
by jgbosco52
Employees Worked With
February 08, 2025
Elliott was an awesome guy to work with, my overall purchase experience was a great! purchase experience was a great! More
by James.korthals
February 08, 2025
Excellent service! Appreciate the time and effort to get us set up with a new Explorer. Appreciate the time and effort to get us set up with a new Explorer. More
by K
Employees Worked With
February 07, 2025
Exceptional experience. Steve was the best car salesman that I’ve ever worked with. It was knowledgeable, answer questions today about the vehicle, had it all nice and shine Steve was the best car salesman that I’ve ever worked with. It was knowledgeable, answer questions today about the vehicle, had it all nice and shined up and ready to look at and it was a great experience. I would recommend Steve and Arlington for to anyone. More
by rockyklitzke
February 06, 2025
The best sales manager helped me very well with the purchase.I will recommend it to my colleagues for purchasing a new truck. purchase.I will recommend it to my colleagues for purchasing a new truck. More
by ALIAKSANDR ROGOV
Employees Worked With
February 05, 2025
Sam immediately greeted us as we visited this dealership. Extremely informative and worked with us to purchase a car. He had the car ready and waiting for a test drive after only a short inquiry online. Ever Extremely informative and worked with us to purchase a car. He had the car ready and waiting for a test drive after only a short inquiry online. Everything you'd expect from a quality dealership and Sam made it happen! This is a place that prides itself on reputation so I'd recommend walking in and having a look around. Thanks Sam! More
by noah.christopher
Employees Worked With
February 03, 2025
Isaiah was very knowledgeable and helpful. He answered all of my questions and he had me in and out in under 2.5 hours. He answered all of my questions and he had me in and out in under 2.5 hours. More
by K_krummel5
Employees Worked With
February 02, 2025
Great service! Were able to help me after multiple bad experiences with other dealerships! They were able to meet my needs! Were able to help me after multiple bad experiences with other dealerships! They were able to meet my needs! More
by Ashleynedlo
February 02, 2025
Kirill made my Ford Explorer purchase a breeze! He was knowledgeable, helpful, and never pushy. He patiently answered all my questions and found the perfect Explorer for me. Highly recommend him! He was knowledgeable, helpful, and never pushy. He patiently answered all my questions and found the perfect Explorer for me. Highly recommend him! More
by Joel
Employees Worked With
February 01, 2025
Isaiah was great! ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was kind and could not have been better at explaining the car and process. Israel the GSM greeted me the moment I walked in, Cassie and Brian at the front desk and then the owner and his friendly dog Buddy!!! I couldn’t believe I was at a car dealership!! I felt at home. To finish off the experience, Teddy the finance manager was not pushy but got me through the hardest part of the purchase and he made me feel like I could do anything. I would tell everyone I know to go to Arlington heights ford for the welcome feeling I had walking through this place. Everyone was saying hi, shaking my hand introducing themselves, and just smiling and looked so happy to help anyone who came in. More
by Donnagrace
Employees Worked With
