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Arlington Heights Ford
Arlington Heights, IL
5,256 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,256 reviews
October 31, 2025
This was our 7th car purchase from Sam at Arlington Heights Ford and it was another amazing experience! Sam and Victor went above and beyond with their customer service and helping make the experience Heights Ford and it was another amazing experience! Sam and Victor went above and beyond with their customer service and helping make the experience of buying a car be the best it can be! The process was quick and easy and we drove off with a beautiful new Bronco! Thanks Sam!!! More
by cmarie313
October 30, 2025
Today I had a late afternoon appointment that I needed a resolved same day. Mike Waddle and his team came through. I needed to meet a an annual state review within a day to get the plates renewed and due resolved same day. Mike Waddle and his team came through. I needed to meet a an annual state review within a day to get the plates renewed and due to my travel schedule I was down to the wire. Thank you Mike and team for helping meet the requirement. More
by Segan58
October 30, 2025
I had a great experience here at Arlington heights ford. Jeremy my salesman was great best salesman I’ve had in 25 years of buying cars. Will be back Jeremy my salesman was great best salesman I’ve had in 25 years of buying cars. Will be back More
by jen
Employees Worked With
October 30, 2025
Jeremy is the best! He went above and beyond and made sure I felt comfortable and I love the car. He went above and beyond and made sure I felt comfortable and I love the car. More
by jen
October 29, 2025
I was helped the second I step out of my vehicle for service. JB went over all of the items needing attention on our vehicle. He got me in and out as quickly as he could. Brought several items to m service. JB went over all of the items needing attention on our vehicle. He got me in and out as quickly as he could. Brought several items to my attention for service on my next visit. Would I suggest them for service to a friend or family member, Yes! They are looking out for you and your vehicle. Thanks JB and Arlington Heights Ford. S. May More
by Stu
Employees Worked With
October 27, 2025
Jeremy was great, he helped me find my new car and I loved it. I’ll definitely be coming back for another vehicle. loved it. I’ll definitely be coming back for another vehicle. More
by jen
Employees Worked With
October 27, 2025
Excellent price, excellent service, and well prepared for the trade-in in the sale. Elliot and Michael were excellent salesman.. the trade-in in the sale. Elliot and Michael were excellent salesman.. More
by aaf100capt
Employees Worked With
October 27, 2025
Michael was awesome to work with. Made the whole process as easy as buying a gallon of milk! Made the whole process as easy as buying a gallon of milk! More
by Scott
October 27, 2025
Jazmin was wonderful to work with. No pressure and provided us with possible vehicles based on our preferences. No pressure and provided us with possible vehicles based on our preferences. More
by stevewarady
