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Arlington Heights Ford
Arlington Heights, IL
5,491 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,491 reviews
March 04, 2026
I had a great experience at this dealership. Jesus Sanchez helped me with the purchase of my car. Great customer service and a great experience overall. Jesus Sanchez helped me with the purchase of my car. Great customer service and a great experience overall. More
by Balta
Employees Worked With
March 04, 2026
Jesús Sánchez has always been a great help, I would recommend this dealership and Jesus as a sales professional. 10/10 customer service, I would definitely buy another car from him! recommend this dealership and Jesus as a sales professional. 10/10 customer service, I would definitely buy another car from him! More
by Dayanna
Employees Worked With
March 04, 2026
Great service and good selection of used vehicles. Jeff Fox was very helpful and we appreciated his attentive and no pressure way of doing business! Jeff Fox was very helpful and we appreciated his attentive and no pressure way of doing business! More
by CYNTHIASPIES4
Employees Worked With
March 04, 2026
Whole experience was extremely fast and easy. Everything was thoroughly explained by the team at Arlington Heights Ford a big thanks to Lonnie, Teddy and JR. Everything was thoroughly explained by the team at Arlington Heights Ford a big thanks to Lonnie, Teddy and JR. More
by SanDS
March 02, 2026
service writer was very attentive to taking care of me was timely kept communication regularly was timely kept communication regularly More
by lttbbryan
Employees Worked With
March 02, 2026
Arlington Heights Ford service department was great to work with, and easy to set up an appointment. My service advisor JB was kind and kept me updated with the recall they were performing and when my car work with, and easy to set up an appointment. My service advisor JB was kind and kept me updated with the recall they were performing and when my car would be done. I didn’t feel like a number that they’re trying to push through like most dealerships. More
by JB
Employees Worked With
February 28, 2026
Top-notch dealership! My salesperson Shelly was amazing. She listened to me carefully and worked hard to find me the best car for my budget and lifestyle. The sales ma My salesperson Shelly was amazing. She listened to me carefully and worked hard to find me the best car for my budget and lifestyle. The sales manager, Victor and the finance manager, Teddy were both kind, professional, and knowledgeable gentleman that guided me through the buying process with comfort, humor and clarity. The car was fairly priced and was beautifully detailed. This is my 2nd purchase with them and I’ve referred colleagues and friends to visit the Arlington Heights Ford and neighboring Buick and GMC dealerships. Thank you More
by Jlrsimon
February 28, 2026
I just bought my car at AH Ford. I had an excellent experience and Lonnie Catanese Made the experience stellar! He was easy to work with and very trustworthy. If your looking a For I had an excellent experience and Lonnie Catanese Made the experience stellar! He was easy to work with and very trustworthy. If your looking a Ford…he’s your Man! More
by Maria.vdmc
Employees Worked With
February 28, 2026
Great customer service and patient with meeting our needs! I would recommend her as the language barrier was a challenge for my father and she helped him tremendously. needs! I would recommend her as the language barrier was a challenge for my father and she helped him tremendously. More
by Flavio
Employees Worked With
February 28, 2026
The service was great and we had an amazing customer experience. We highly recommend Elliot as he is the best and is very knowledgeable about the cars that he sells. experience. We highly recommend Elliot as he is the best and is very knowledgeable about the cars that he sells. More
by salmansalim075
