Arlington Acura in Palatine

Excellent service and experience as always. Jeremy was wonderful. All my questions were answered, and my car was ready when promised. Omar was very helpful with my questions also. wonderful. All my questions were answered, and my car was ready when promised. Omar was very helpful with my questions also. More

This dealership continues to impress me. I won’t take my car anywhere else for service and I drive 30 miles to take my car here. car anywhere else for service and I drive 30 miles to take my car here. More

Mark was very helpful. As i have worked with all the guys over the years, my experience has always been satisfactory. Happy they were able to get my car in on the same day. The maintenance took about guys over the years, my experience has always been satisfactory. Happy they were able to get my car in on the same day. The maintenance took about an hour to perform. I was offered a loaner, but it was not necessary as the maintenance work on the car was done in a reasonable time. More

I was very pleased to have my tire checked that had a nail in it. When the nail was pulled out you coud feel the air coming out, they took it in and fixed the tire and washed my car. I felt a lot safer nail in it. When the nail was pulled out you coud feel the air coming out, they took it in and fixed the tire and washed my car. I felt a lot safer driving around afterward. More

Jeremy was very helpful. The mirror was fixed quickly and Jeremy gave me some good advice when I purchased some touch up paint. Thank you! Jeremy gave me some good advice when I purchased some touch up paint. Thank you! More

I financed 2020 MDX from Arlington Acura, Palatine, IL. Dealer withheld WI state sales tax at time of purchase/financing. Dealer at time of purchase stated that they would send sales tax to state of WI but Dealer withheld WI state sales tax at time of purchase/financing. Dealer at time of purchase stated that they would send sales tax to state of WI but never paid it to state of WI. I received notice from WI state for unpaid sales tax along with penalty/fine. Attempted calling the dealer multiple times - left numerous messages with receptionist as well as voice mails to both finance manager (Ideen Ghaffari) and General manager (Chase Rohrman) but no response. They just choose to ignore calls. Such a bad customer experience. Finally after over 1.5 weeks of multiple phone calls heard from GM who did mail me the tax check but did not pay the penalty levied on by state due to unpaid tax though it was dealership fault for not sending the withheld taxes appropriately to WI state. To me the dealership committed fraud by keeping tax money with them. I felt cheated by dealership and no assistance from Acura client services. Also, they delayed my car registration for 3 months due to not sending me the required documents to take to my state DMV in order to get license plates. Again very bad communication with dealership during this time as well. Very disappointed by the Acura dealership. I thought Acura was a luxury brand but I was mistaken More

Second Acura MDX purchased from ARLINGTON Acura and the experience is always first class! Dustin is a knowledgable and experienced Sales Associate and Chase provide great leadership for the Sales and Ser experience is always first class! Dustin is a knowledgable and experienced Sales Associate and Chase provide great leadership for the Sales and Service Departments. More

I was welcomed promptly and service was done when promised. Thanks everyone for a good experience. One comment though, I think the mask situation could be more professional. promised. Thanks everyone for a good experience. One comment though, I think the mask situation could be more professional. More

Thank you Aamer Ali and ChaseAwesome service Thanks Thank you Aamer Ali and Chase Awesome service Thanks for everything , This Dealership is best , I refer so many peoples and every one is happy. Thank you Aamer Ali and Chase Awesome service Thanks for everything , This Dealership is best , I refer so many peoples and every one is happy. More

I came in for an oil change and a couple of other maintenance items to take care of. Jeremy was great. I was very happy with the service they provided. maintenance items to take care of. Jeremy was great. I was very happy with the service they provided. More