Arlington Acura in Palatine

Chris is always helpful and lets us know what needs to be done to our vehicle. Never pushy and always takes the time to answer any of our questions. done to our vehicle. Never pushy and always takes the time to answer any of our questions. More

Arlington Acura did a great job. The quick lane service was prompt, thorough, and reasonably priced. The service team did an excellent job!! Thanks again!! was prompt, thorough, and reasonably priced. The service team did an excellent job!! Thanks again!! More

Took a little longer Then expected to get my car serviced but when my car was given back everything that they said they serviced was but when my car was given back everything that they said they serviced was More

Chris the service technician greeted us at the appointed time and had a loaner car ready. After explaining our problem on the 2017 MDX he told us he would give me call once they found out the problem. Next time and had a loaner car ready. After explaining our problem on the 2017 MDX he told us he would give me call once they found out the problem. Next day as promised he called and explained what was required to fix the problem. Interestingly, I took the car to another dealer 1 month ago and they were not able to fix the problem. The problem was fixed and the car was to be picked up as promised. It was very refreshing to have a knowledgeable service technician. I would definitely recommed that you ask for Chris for your service needs. More

Excellent service and experience as always. Jeremy was wonderful. All my questions were answered, and my car was ready when promised. Omar was very helpful with my questions also. wonderful. All my questions were answered, and my car was ready when promised. Omar was very helpful with my questions also. More

This dealership continues to impress me. I won’t take my car anywhere else for service and I drive 30 miles to take my car here. car anywhere else for service and I drive 30 miles to take my car here. More

Mark was very helpful. As i have worked with all the guys over the years, my experience has always been satisfactory. Happy they were able to get my car in on the same day. The maintenance took about guys over the years, my experience has always been satisfactory. Happy they were able to get my car in on the same day. The maintenance took about an hour to perform. I was offered a loaner, but it was not necessary as the maintenance work on the car was done in a reasonable time. More

I was very pleased to have my tire checked that had a nail in it. When the nail was pulled out you coud feel the air coming out, they took it in and fixed the tire and washed my car. I felt a lot safer nail in it. When the nail was pulled out you coud feel the air coming out, they took it in and fixed the tire and washed my car. I felt a lot safer driving around afterward. More

Jeremy was very helpful. The mirror was fixed quickly and Jeremy gave me some good advice when I purchased some touch up paint. Thank you! Jeremy gave me some good advice when I purchased some touch up paint. Thank you! More

I financed 2020 MDX from Arlington Acura, Palatine, IL. Dealer withheld WI state sales tax at time of purchase/financing. Dealer at time of purchase stated that they would send sales tax to state of WI but Dealer withheld WI state sales tax at time of purchase/financing. Dealer at time of purchase stated that they would send sales tax to state of WI but never paid it to state of WI. I received notice from WI state for unpaid sales tax along with penalty/fine. Attempted calling the dealer multiple times - left numerous messages with receptionist as well as voice mails to both finance manager (Ideen Ghaffari) and General manager (Chase Rohrman) but no response. They just choose to ignore calls. Such a bad customer experience. Finally after over 1.5 weeks of multiple phone calls heard from GM who did mail me the tax check but did not pay the penalty levied on by state due to unpaid tax though it was dealership fault for not sending the withheld taxes appropriately to WI state. To me the dealership committed fraud by keeping tax money with them. I felt cheated by dealership and no assistance from Acura client services. Also, they delayed my car registration for 3 months due to not sending me the required documents to take to my state DMV in order to get license plates. Again very bad communication with dealership during this time as well. Very disappointed by the Acura dealership. I thought Acura was a luxury brand but I was mistaken More