Arlington Acura in Palatine

We bought new Acura MDX here in March. When we bought this new car, we were promised that we would get free loaner car every time we come for the service. Right now, my MDX is due for first service. When this new car, we were promised that we would get free loaner car every time we come for the service. Right now, my MDX is due for first service. When I called the service department to schedule the service, I was told that I couldn't get the loaner car. I am surprised and felt very bad. Then I contacted the sales person (who sold the car to me). He also told me that he couldn't get me the loaner car after he talked with the service department. I felt very bad about my experience. This is very bad business practice. How could you treat customer like this? To be honest, free loaner car when service was one of the major reason that we made the decision to buy the car from this dealership. Now I regret about my decision. This is my first business with this dealership, and is also the last business here. I will NOT recommend any friend/people to do business with them either. More

The service department at Arlington Acura is amazing!! When it was time to buy a new car, I bought another Acura so I could continue using this service department. They go above and beyond to make sure t When it was time to buy a new car, I bought another Acura so I could continue using this service department. They go above and beyond to make sure the car is safe and you understand what needs to be done. I never felt they were trying to push me to do a service I did not need. More

They do not have 2013 RDX in stock but their stock show that they have more cars. Once went to dealers found that they have only two card but that also has lot of miles in that car. The manager and Genera that they have more cars. Once went to dealers found that they have only two card but that also has lot of miles in that car. The manager and General manger is trying to measure weakness of customer and play game. Also no respect or friendliness with sale associates. Please please do not go here. More

Tarlan Aliev is the best salesman I've ever worked with. My family and I are very loyal to the Honda family of cars, but I was ready to "step up" into an Acura. He was able to get me EXACTLY what I wa with. My family and I are very loyal to the Honda family of cars, but I was ready to "step up" into an Acura. He was able to get me EXACTLY what I wanted (2013 ILX Hybrid) for a price that I was very happy with. I walked away feeling more than satisfied with my new car and the entire process. After test driving a few beautiful used cars on the lot, I still felt that leasing, again, with the Honda family was what I truly wanted. Being very open and honest with Tarlan, I explained my budget and my day-to-day needs in a new car. He and Sevan worked together to make ME happy as the customer. I have definitely recommended Arlington Acura in Palatine to many people (for their great customer service). My boyfriend is also a loyal customer, and I know he will be purchasing his next Acura with Tarlan. We are also extremely satisfied with their service department (especially Jeremy), who handles any issues with the utmost professionalism. More

Great experience with Tarlan Aliev in August 2012 buying new MDX 2012. He was very knowledgable and good negotiator. Great follow up after the purchase. Highly recommended. new MDX 2012. He was very knowledgable and good negotiator. Great follow up after the purchase. Highly recommended. More

I just wanted to tell Chicagoland what a wonderful experience my son and I had at Arlington Acura. My son wanted to purchase his first car at the age of 20. He chose a 2004 Acura TL which he loved. Mi experience my son and I had at Arlington Acura. My son wanted to purchase his first car at the age of 20. He chose a 2004 Acura TL which he loved. Mike Nauret was great in helping him chose a car that would work for him. This was a no hassle transaction which I loved. Mike was very patient and did everything to satisfy my son. Being his age and lack ofcredit, it was a little tough getting him financed. Frank Stenghellini and Mike Ingro worked tiredlessly to make this deal happen. And sure enough, they got the deal finalized. Great job and thanks for all your help! Much thanks to Mike Nauert, Frank Stenghellini, and Mike Ingro! You guys have made my son and I very happy! More

I recently purchased a used 1999 Honda Civic from Arlington Acura. I saw the add for the car posted on Cars.com and wanted to see for myself. It turns out the car was in better condition than it ev Arlington Acura. I saw the add for the car posted on Cars.com and wanted to see for myself. It turns out the car was in better condition than it even looked online, and after many reverse experiences at other dealerships, was a welcome sight. Tarlon my salesman was professional, polite, and efficient in showing us the car while utilizing our time well. We were able to negotiate a fair price and the sale was made. The only negative was the long wait we experienced waiting to pay for our vehicle. This was not totally the dealerships fault as a customer was tying up the finance office trying to buy a car he couldnt afford. Tarlon made every effort to get our CASH sale completed as quickly as possible. The drive home from Indiana was a total joy. The car is performing excellently, and I am looking for to a long history of owning this car. Thanks Arlington Acura! Thanks Tarlon! More

I typically dont buy big purchases on my first visit to a dealership, but when I was introduced to Muhammed, I knew he was the guy I wanted to work with. I was impressed with Muhammed the moment I met him. M dealership, but when I was introduced to Muhammed, I knew he was the guy I wanted to work with. I was impressed with Muhammed the moment I met him. Muhammed is very personable, professional, honest and kind. He did not pressure me into buying anything. All the decision was up to me. I bought a slightly used Acura TL AWD and I absolutely love it. It was the best decision, and I got the best deal within my price range and I'd highly recommend him to anyone who is in the market to buy a car. I've already referred him to my friends and family. Muhammed Patel has outstanding customer service and I would definitely buy from him again. More

We were in the market for a well priced used car and decided to use Costco Auto Program. They put us in touch with Arlington Acura in Palatine and gave us two representatives to work with. We got in tou decided to use Costco Auto Program. They put us in touch with Arlington Acura in Palatine and gave us two representatives to work with. We got in touch with Muhammed Patel who was our rep who was extremeley helpful, very personable and definitely has a good sense of humor. He made our car buying experience that much more enjoyable. He definitely excels in his customer service! We would definitely go back and work with him again! Muhammed was the friendlist dealer we have encountered and felt no pressure to purchase. The cars he showed us were always in our price range and we felt that there were never any suprises during the car buying experience. We highly recommend this dealership and to talk to Muhammed to get the best buying experience! But overall, not only are we very happy with our car and our deal but most importantly, we were truly grateful for the professionalism that we experienced with everyone we encountered at the dealership...including the finance rep too! Customer service is great and we are extremely satisfied with our overall experience!! Thanks again :) More

I was referred to Mohammed from a close friend who discovered that I had been searching for months for the perfect car. She told me I had to work with Mohammed from Acura in Palatine because he was so discovered that I had been searching for months for the perfect car. She told me I had to work with Mohammed from Acura in Palatine because he was so wonderful to work with when he sold her sister a car a few weeks prior. Honestly, I have always been skeptical about car dealers but decided to go with my friend that same day to get initial information that I could share with my husband. Immediately, the sales team let me test out each car I was interested in and answered all my questions and concerns. The next day my husband and I met with Mohammed and we were so happy with the service and price we BOTH walked out with two new Acura. I fell in love with the ILX for the sporty feel and great gas mileage and my husband chose the RDX for the roominess, great handling and also awesome gas mileage for a SUV. My husband and I both walked out with exactly what we wanted and couldn’t be happier or more pleased with our decisions. I will always recommend the Acura dealer in Palatine for anyone that is interested in buying a new or used car!! More