Arlington Acura in Palatine

A great experience! This is my first Acura, and the first time I had ever been to Arlington Acura. I was a walk in and was promptly greeted by Muhammed. I told him what This is my first Acura, and the first time I had ever been to Arlington Acura. I was a walk in and was promptly greeted by Muhammed. I told him what I was looking for (features that were must haves and things that were not important to me), and after we chatted for a bit, we went for a test drive. I decided I liked the car and set up an appointment for my husband to test drive it. While my husband was there, he ended up driving the top end model (not the one I had picked!) and loved it! Muhammed did not pressure us at all and told us to call him if we decided we wanted the car. We decided we wanted it, and I was able to go in later that day to buy it. The process was very easy (it was the end of the month and a Saturday, so it was a bit busy), and instead of waiting in the dealership until it was my turn, Muhammed arranged for me to get a car so I didn't have to sit there! He helped me move everything from the car I was getting rid of into my new car. He has followed up with me numerous times to make sure I was enjoying the car and to see if I had any questions. He also went above and beyond and returned my leased car to the dealer it belonged to! He followed up with the finance company to make sure the terms were satisfied and was in constant contact with me. This was truly a wonderful car buying experience and I will surely be going to Muhammed again for my next car! I have only had the car a month, so my experience at this dealer has only been with Muhammed. More

Acura TLX This is my 3rd. lease from Arlington Acura and my 1st. experience with Muhammed. He is very efficient at everything that transpired. From the test dri This is my 3rd. lease from Arlington Acura and my 1st. experience with Muhammed. He is very efficient at everything that transpired. From the test drive [which was fun and the same vehicle I leased] to the financing, and then the delivery. Very smooth! He even came to my house to help me program my garage door opener! Totally un-expected, and I don't think that's is in his sales job duties. Great guy! More

Been coming here for years! Having purchased several vehicles before at Arlington Acura we knew it was the only Acura dealership in the area where we felt comfortable and confide Having purchased several vehicles before at Arlington Acura we knew it was the only Acura dealership in the area where we felt comfortable and confident that we were getting the best deal and HONEST customer service around. We were able to negotiate a price with Chase over email and did not take long once we came in to hash out the details and drive off the lot with exactly what we wanted. Both Gerry and Cesar were polite, informative, and accommodating to what we were looking for and made the process of purchasing a vehicle from Arlington Acura very smooth. Jeremy from service was exceptional and timely in getting our remote starter installed without much issue. We will definitely be considering Arlington Acura for our next vehicle purchase in due part to their genuine dedication to customer satisfaction and honest and reliable team. More

A very pleasant experience! The dealer was the only one who had in stock the car, TLX Advanced in Basque Red, we were interested in. When we walked in, we were greeted by Szymon The dealer was the only one who had in stock the car, TLX Advanced in Basque Red, we were interested in. When we walked in, we were greeted by Szymon who directed to the car being displayed in the showroom. We liked it immediately; however, since we were going on vacation the following week, we weren't ready to buy it that day. Szymon convinced us to purchase the car and arranged to have it stored at the dealer until our return. The transaction went very smoothly because of Szymon's no-pressure style and the assistance of his manager, Alber. My wife later told me, she felt like she was in a fancy jewelry store. The warm chocolate chip cookies were a nice treat! More

Talk about going above and beyond! I purchased a used '08 Civic EX Coupe from this dealer and I was amazed by how well their sales staff is trained in customer service. Muhammed worked I purchased a used '08 Civic EX Coupe from this dealer and I was amazed by how well their sales staff is trained in customer service. Muhammed worked with me extensively to get me a good deal, sent me to an amazing 3rd party lender because my credit was in the mid 500's that turned out to be the best financing experience that you could possibly have. He stayed 4.5 hours after he was supposed to leave to finish what he started. I felt like I had his attention the whole time, and actually wanted me to have a great g. It's nice to see there's still people that care about what they do and the people they deal with. There's no pushyness, no intimidation, and no demeaning attitudes here. When the lender didn't send the check til the next day, they gave me a brand new '16 ISX as a loaner, apparently the price of the vehicle you're buying doesn't make a difference to them. Don't expect to get a lot of flex in the price or terms, on the flip side they're all priced way below other dealers and on cars that sit on the lot a while, you'll find used steals. The feeling of I need a car and they have what I wanted, a Civic with a manual transmission and they felt for me and did what it took to get a great loan outside the dealer and double down on a great experience is something I won't forget on my next vehicle purchase and something people reading this should take to heart. Thank you Arlington Acura, you'll be seeing me again and definitely some referrals. More

Going the extra mile I had the wonderful experience working with Gerardo Arquines on my recent Acura acquisition. Being a part of the Acura family over the past 6 years, I had the wonderful experience working with Gerardo Arquines on my recent Acura acquisition. Being a part of the Acura family over the past 6 years, I had actually considered going with a different vehicle until Gerardo spoke with me and provided me with honest statistics and some thought provoking facts, leading me back to Acura. Gerardo's attention to the customer was another HUGE plus. I initially scheduled our meeting to sign on the incorrect day, but instead of making me wait, Gerardo was willing to work with the staff to get someone to assist me with the close of our deal, without skipping a beat. Although I declined, it made me feel like I was a valued customer..... I returned a few days later, with Dustin waiting for me to arrive, and continued the superior customer service. I think Gerardo put me in excellent hands with Dustin and I would have to say that it was due to the service of both gentlemen, I was put at ease having to deal with a different dealership and staff than what I had become accustomed to. Gerardo and Dustin, thumbs up and great job all around. Thanks for your help and patience. More

Fast and Easy! Purchased an Acura RDX! Salesmen were great to work with! I was unsure of which car I wanted between the TLX/RDX, and when I got to the dealership, Purchased an Acura RDX! Salesmen were great to work with! I was unsure of which car I wanted between the TLX/RDX, and when I got to the dealership, there were 4 different types of cars waiting especially for me out front to be test driven - all in the specs/colors I was interested in! I test drove all of them. Went home to think about it. And then purchased my brand new black pearl RDX that weekend! The salesmen (Gerry Arquines & Umesh Trivedi) were so awesome and patient. They answered all of my questions and I felt no pressure. My 1 yr old son was with us on the purchase day, and they were so great with him as well! I would definitely purchase another vehicle from this dealer in the future! More

Muhammed Patel the best service !!!!!! Since the moment i walked in Muhammed had my car which is an Ilx pulled up in the front and ready and warm for the test drive. It was very cold outsid Since the moment i walked in Muhammed had my car which is an Ilx pulled up in the front and ready and warm for the test drive. It was very cold outside , Muhammed Patel had provided me wifh some coffe and some fresh cookies and the most important great deal on the brand new car and very quick and friendly service and plenty of advise. I really do apriciate the service from Muhammed. He had earned my costumer satisfaction. Thank you Muhammed. More

RDX 2016 Lease Great leasing experience. !!! Mr. Umesh Trivedi took time to explain and leasing and vehicle options and features at length and answered all questio Great leasing experience. !!! Mr. Umesh Trivedi took time to explain and leasing and vehicle options and features at length and answered all questions. Mr. Trivedi is awesome. Thank you. Warm regards. More

Excellent Customer Service My husband and I each purchased a 2015 MDX from Chris and Szymon. They were both accommodating and helpful with our choices. If there was a proble My husband and I each purchased a 2015 MDX from Chris and Szymon. They were both accommodating and helpful with our choices. If there was a problem, it was immediately taken cared of. This is the 3rd purchase of vehicles and we are more then pleased with their customer service, friendliness, and knowledge. Thanks also to the great managers and service department staff for all you do. I would highly recommend this dealership for their excellence. H and E More