Arlington Acura in Palatine

Great and professional service Jeremy was very thorough in his explanation of the services needed and provided to my vehicle. He recommended but did not heavily push additional serv Jeremy was very thorough in his explanation of the services needed and provided to my vehicle. He recommended but did not heavily push additional services to consider. I did add an additional service after he explained it to me. More

Personalized customer service you can TRUST Chris, Jeremy and all the gang at Arlington Acura’s service department are the BEST! They know my name, provide outstanding service and have earned my Chris, Jeremy and all the gang at Arlington Acura’s service department are the BEST! They know my name, provide outstanding service and have earned my trust. I have now purchased two Acura’s and will continue to put my trust in Arlington ACURA! More

Quick Body Shop Estimate Mark was friendly, knowledgeable and efficient in providing an estimate for minor body work. Will likely schedule the repair. Thanks for a great expe Mark was friendly, knowledgeable and efficient in providing an estimate for minor body work. Will likely schedule the repair. Thanks for a great experience a More

Great Service Department Took my 2017 Acura to this dealership for service, due to a recall. I was taken care of right away, given a loaner car and on my way. At the estimat Took my 2017 Acura to this dealership for service, due to a recall. I was taken care of right away, given a loaner car and on my way. At the estimated completion time I was called and drove to pick up my car. I was informed I had another issue I wasn’t even aware of and they ordered the part, called me when it came in and again I was given a loner car. I was very impressed with the level of professionalism, courtesy and customer service I received and would certainly recommend Acura in Palentine! More

Overall good experience I had to reschedule my appointment and the person I talked to on the phone didn’t change the date. They were still able to accommodate me but my oil c I had to reschedule my appointment and the person I talked to on the phone didn’t change the date. They were still able to accommodate me but my oil change took over an hour. However My car was well cleaned inside and out when fiinished. A table in the waiting area would be nice so I could do some work but they do offer drinks and snacks. Service representative was friendly. More

Total focus on customer needs They listen and apply their resources to meet needs. They respect the concerns of their clients and utilize resources to help. And they go beyond what They listen and apply their resources to meet needs. They respect the concerns of their clients and utilize resources to help. And they go beyond what is expected. More

Amazing Hospitality. I can’t even describe the amazing services here. You will not regret your buy because you’ll be satisfied. 👍 Definitely looking for any future buy, p I can’t even describe the amazing services here. You will not regret your buy because you’ll be satisfied. 👍 Definitely looking for any future buy, please ask for RJ. More

Service Great service. Explained everything that was needed with my car. Provided a loaner when additional work was needed. Car was ready for me to pick up w Great service. Explained everything that was needed with my car. Provided a loaner when additional work was needed. Car was ready for me to pick up when they promised. More

Great service and courteous employees Had a very good experience at Acura Arlington Heights the customer service reps were very courteous and resolve my issues in less than the time expect Had a very good experience at Acura Arlington Heights the customer service reps were very courteous and resolve my issues in less than the time expected the car was returned to me in perfect condition More

Great customer service! Service advisors are helpful too. These are the reasons why I rate the dealer a 5 stars: 1) Returned my phone call. 2) Sarvice advisors are helpful. 3) Receptionists who answered t These are the reasons why I rate the dealer a 5 stars: 1) Returned my phone call. 2) Sarvice advisors are helpful. 3) Receptionists who answered the phone are great and polite. More