Arlington Acura in Palatine

Dealership with an excellent service staff The staff at Arlington Acura continue to provide the support needed for Acura owners. Jeremy has been an advisor favorite of mine since I began servi The staff at Arlington Acura continue to provide the support needed for Acura owners. Jeremy has been an advisor favorite of mine since I began servicing at Arlington Acura back in 2014. The staff is all very knowledgeable and they all help make even standard routine service calls easier and more manageable. Thank you again for your continued help Jeremy. It is appreciated. More

Aamer provided excellent customer service. Explained throughly about what the technician found wrong with the car after the diagnostic. Car was washed and vacuumed at the end of service. throughly about what the technician found wrong with the car after the diagnostic. Car was washed and vacuumed at the end of service. More

excellent service Aamer was excellent and thorough. He and his staff were able to fix some long standing issues that no one else could solve as well as routine maint Aamer was excellent and thorough. He and his staff were able to fix some long standing issues that no one else could solve as well as routine maintenance. More

superb service team always friendly informative and efficient. I have bee customer for twenty years and never been disappointed. names rated below have been service team always friendly informative and efficient. I have bee customer for twenty years and never been disappointed. names rated below have been key to my ratings More

Scheduled Maintenance Very easy to schedule appointment. Everyone I dealt with were friendly and helpful. Was offered a loaner but did not need one. Car ready as promised Very easy to schedule appointment. Everyone I dealt with were friendly and helpful. Was offered a loaner but did not need one. Car ready as promised and was washed and vacuumed. Was able to pay on line so no need to see cashier during this pandemic. More

Great service, as usual Seems to be less customers during the pandemic, so was very easy to schedule an appointment. Safety measures are in place and masks are required for b Seems to be less customers during the pandemic, so was very easy to schedule an appointment. Safety measures are in place and masks are required for both employees and customers. Overall another great experience. More

Oil change They are the greatest service department in the area! I have been going there for almost 25 years, used a coupon, and purchased 3 cars from their dea They are the greatest service department in the area! I have been going there for almost 25 years, used a coupon, and purchased 3 cars from their dealership. More

The only reason why I gave 3 stars waiting time 2 hours I was standing outside for 2 hours feel did not safe to be inside. There’s not enough social distance for me in waiting area I was standing outside for 2 hours feel did not safe to be inside. There’s not enough social distance for me in waiting area More

Easy, quick and painless. Arlington Acura service couldn't be a better experience. Easy to make appointment, adviser was professional and courteous. The car was completed in Arlington Acura service couldn't be a better experience. Easy to make appointment, adviser was professional and courteous. The car was completed in the time adviser said it would be. More

The staff at the Acura Dealership are attentive to my needs. They took my car early even though I was early. The care was repaired quickly and I was on the road again. needs. They took my car early even though I was early. The care was repaired quickly and I was on the road again. More