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Arlington Acura in Palatine

Palatine, IL

4.7
1,656 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,656 Reviews of Arlington Acura in Palatine

June 02, 2024

Horrible experience trying to purchase a 2024 Acura RDX base model from Arlington Acura. I am a Costco member so went through their auto program in order to receive no haggle pricing. I was contacted by th More

by ACURA/HONDAOWNER44YEARS
Recommend Dealer
No
Employees Worked With
Jacob LaRosa, Aldona Marchut, Joe Falzone, Jhony Pulido
May 16, 2024

Tyler was excellent and explained all services to me and updated my timely on when my service would be completed. My beutifully clean car was a bonus!! More

by 10_lecacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
April 28, 2024

I always have my care serviced here. Service is great. Very professional and always answer all my questions and concerns. More

by Gosia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROGER BLANTON
April 28, 2024

Excellent overall service experience; thank you Steven Farmandi for your help! He helped explained the service needed and performed excellent service as needed. Service Advisor and Technician performed be More

by pssharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
April 19, 2024

Each time the process is always so easy to schedule an appointment to getting service completed. Very knowledgeable and professional. I will continue to use Arlington Acura to service my vehicle. More

by office
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Amaya, Adrian Pawlikowski
April 10, 2024

The service team is exceptional—attentive, helpful, clear when explaining service options and costs. Really appreciate it. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi, Brianna Modugno
April 10, 2024

Work was done as expected. Car was done when Mark said it would be and everything functions as you would expect after this kind of service visit. More

by Frank C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
April 05, 2024

Very Organize service department I'm going there again all employees are friendly and experienced More

by cdilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
March 23, 2024

Great Dealership. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. More

by Pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari, Scott Mattran, Gene Shenkman
March 22, 2024

Car price $16900. 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at fron More

by Chinoirene7887
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ideen Ghaffari, Agron Useini, Adrian Pawlikowski, Scott Mattran, David Pasula, Gene Shenkman, Adam Grubbs, Mike Gargano
Mar 22, 2024 -

Chinoirene7887 responded

Can’t believe I offered to pay cash for vehicle and came home with nothing still can’t make sense of how a dealership is suppose to sell cars yet I have no vehicle and was ready to pay 16k cash Scott Mattran and his team wanted me to finance a car and pay 38k plus 5k down total was 43k then I said what if I pay 8k down the finance came back to 30k plus 8 k down total 38k got there at 11am left at 1:30pm never attended me or negotiated with me they kept huddling majority of the time at front desk were all the plotting and gouging occurs final cash offer they wanted me to pay was 22+k price of Tesla s with online price of 16900.00 if anyone has experienced these tactics please notify ftc (Federal Trade Commission )

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