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290 Reviews of Arapahoe Kia - Service Center
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December 05, 2023
Everything was great and timely! They took care of all my needs and made sure to answer my questions! They took care of all my needs and made sure to answer my questions! More
by AERUSSELL18
Verified CustomerEmployees Worked With
December 05, 2023
From the ease of scheduling the appointment, to the process of the repair - the staff was very courteous and professional! process of the repair - the staff was very courteous and professional! More
by HEGUZZARDO
Employees Worked With
December 02, 2023
This is a great place to service your vehicle. They are friendly and have a nice waiting are. They are friendly and have a nice waiting are. More
by SAMATTER
Employees Worked With
June 10, 2023
My Soul was towed to Arapahoe Kia (where I bought it) after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon a after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon and was told the service advisor would call me back. He did not. On Friday I called again in late afternoon and was told the car had engine failure, they would need to keep it for at least a few more days the following week (“maybe the whole week”) to do “testing” to see if it qualified for the warranty coverage. Engine failure on a 2020 model with less than 32K miles and it might not be covered under the warranty? And days of “testing”? Possibly another 2 or 3 weeks to replace the engine, and no mention of a loaner. Over the weekend I did some online research and read reviews of dealerships. Arapahoe Kia has a low rating. I had a bad feeling about them, anyway, from my own experience and decided to have the car moved to Emich Kia on Monday, and what a relief! The Emich service department was instantly responsive and accommodating. The next morning I was told the results of the diagnostic (yes, engine failure), that it was covered by the warranty, and I would be given a loaner later that day. Less than three weeks later my car had a new engine and it didn’t cost me a penny, not even the initial diagnostic—Arapahoe Kia charged me $230 for theirs. More
by KavaDen
Employees Worked With
Can't remember his name
March 05, 2023
The sales team was not good, they were drinking alcohol while attempting to sell the vehicle. And when I decided to purchase the vehicle they told me okay we will get your vehicle set up for you instead th while attempting to sell the vehicle. And when I decided to purchase the vehicle they told me okay we will get your vehicle set up for you instead they took it to the liquor store bought more alcohol and brought me my vehicle's same as is when I test drove it. No extra gas or nothing. The vehicle did all the work to impress me without their so-called sales team. And I purchased a warranty for my vehicles electric components and parts through them and they told me that this warranty is good to have because you have so many electrical parts. But they never told me that they don't cover a battery the most electrical part in the vehicle lol and they told me where to take my vehicle for the diagnosis then they told me I have to pay for it. SMH why send me something that is more expensive if you know your company is not going to cover it? Good job on lying and stealing from your customers. Haha y'all are a joke and I have been telling everyone about this experience. And Arapahoe Kia actually reached out to me after this post. And they let me know that they do not offer any warranty for your battery for vehicles that are over 32,000 miles. So if any of you want to have a warranty for your battery through this company you must buy a vehicle that is under 32k miles. And my vehicle is still at the certified mechanic that THEY had me take it to. So I have not had my vehicle that I am paying for from 2/17/2023 and still don't have it and today is 3/5/2023. Bravo Arapahoe Kia you tell people to go to your designated mechanics who are more expensive knowing you will not cover any of the charges. Your company is pathetic. More
by OD
Employees Worked With
Morgann hines
May 18, 2022
Dropped off my car for an AC repair. Was told I would get it back in the afternoon. No one contacted me and my messages to the service person went ignored. I ended up without my car and Was told I would get it back in the afternoon. No one contacted me and my messages to the service person went ignored. I ended up without my car and missed an important event. When I called the next morning, I was told it was done and explained my upset. I was sent a link for a Lyft ride which was clearly the wrong one as I was charged for the ride. when I picked up my car the service adviser took no responsibility and clearly did not care. When I reached out to him later about the Lyft charge he argued with me saying that I did something wrong. I have his email and told him I would send photos of what I received though I am sure he will not do anything. I called the service manager and did not receive a call back. Clearly customer service is lacking and respect for the customer is even worse. This seems to be a common theme in the Google reviews. I won't be going back and still plan to get reimbursed for the Lyft charge they were supposed to pay. More
by Casey
Employees Worked With
Mg
February 14, 2022
Rob Paine in the Service Dept. was able to address my concerns with my Kia Sportage on a potential warranty issue. We had to wait for Kia’s verdict. In the meantime Rob was underst was able to address my concerns with my Kia Sportage on a potential warranty issue. We had to wait for Kia’s verdict. In the meantime Rob was understanding of my situation with the Sportage in the Service Dept. More
by samatha576
Employees Worked With
Rob Paine
January 24, 2022
In the middle of December, our car wouldn’t start, so we had it towed to the dealership. We called them to let them know it was there. We were told it would be a two week wait, before they could look at it. had it towed to the dealership. We called them to let them know it was there. We were told it would be a two week wait, before they could look at it. Given COVID/employee issues, we were willing to wait. We called back after 2.5 weeks because we didn’t hear anything. We were told it would be another 2 weeks before anyone could look at it. We were understanding, and decided to wait. Well, 2.5 weeks later we received a call from the dealership that some cars on the lot were broken into, ours included! They are refusing to claim it on their insurance. They are insisting we use ours, which we have a $1k deductible and of course rates will go up. Their reasoning is that when we dropped it off we signed that they are not reliable. We reminded them, we didn’t sign anything because it was towed. They then claimed it was a verbal agreement, if it’s towed. I’m so disappointed because they will not work with us despite the fact that we were so patient when they had our car for a month without looking at it. Plus, it’s ironic that now that we need our car damaged fixed, they’ll make money off of this (it’s not drivable). BTW-we have two of the same make cars and have used this dealership to service both cars for just about four years. More
by New2CO
Employees Worked With
Mark G
