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Arapahoe Kia - Service Center

Greenwood , CO

4.6
292 Reviews
Call Service Center (303) 998-5637

292 Reviews of Arapahoe Kia - Service Center

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January 31, 2024

I made an appointment and still had to wait 2 hours with no loaner to go back to work. Missing all my tire caps and oil change sticker More

by saramgaiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 31, 2024 -

saramgaiera responded

You should probably let your customers know wait times as they make APPOINTMENTS so that they can make arrangements to get back to their office which is highly doubtful it’s within 11 miles of your service department. What’s the point of making an appointment that I still have to sit around for two hours? But I’m really happy you’re responding to the loaner issue when I’m still missing all of my air valve caps and I still don’t even know when my next oil change is gonna be because you forgot to put a sticker on my car. Which is quite frankly the bare minimum. Priorities. Right. I’ll go to another Kia.

Feb 01, 2024 -

saramgaiera responded

I don’t need anything from you quite frankly. I can get better, quicker, efficient service at jiffy lube.

January 30, 2024

Service was Excellent and staff was very personable. I would definitely go back in the future More

by ABRONSON333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Arapahoe Kia responded

Thank you for leaving us this five-star review and kind words about our service team at Arapahoe KIA! We'll see you next time!

January 30, 2024

Great service and customer lyft shuttle service was very convenient. Will be using Arapahoe Kia for the foreseable future. More

by DAN.E.KENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hammerquist
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Jan 30, 2024 -

Arapahoe Kia responded

Hi Dan! We're glad to know that our shuttle service added convenience to your visit to Arapahoe KIA. We look forward to serving you in the future!

January 30, 2024

Took my telluride in for service of the driver memory seat. Seat did not remember the saved positions. Technician said that the behavior that I was experiencing was correct, that the seat is supposed t More

by SHAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Goodgain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Arapahoe Kia responded

Thank you for providing us with this feedback. If you'd like to, you can reach out to our Customer Relations Manager, Morgann Hines, at 303-874-2522. She would be happy to hear from you and hopefully can remedy the situation.

January 26, 2024

Lauren was very helpful and gave us a lot of information on our new Telluride. More

by JESSE.NEWELL817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Oar
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Jan 26, 2024 -

Arapahoe Kia responded

We really appreciate you taking the time to leave Arapahoe KIA this awesome review, thank you!

January 25, 2024

Generally no wait time when you come here and the waiting area is clean, well lit and close to your individual maintenance person. I like coming here as they get to work on your vehicle immediately and are u More

by LERSMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hammerquist
Report | Print
Jan 25, 2024 -

Arapahoe Kia responded

Thank you for the review. It's great to know that you appreciate our clean waiting area and efficient service. We're always aiming for a top-notch experience so if there's anything we can do to earn a five-star rating next time, please don't hesitate to let us know! Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

January 25, 2024

They are always great, we bring our Kia back for every need that we have and they always do things excellently More

by COLEWILLARD14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ
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Jan 25, 2024 -

Arapahoe Kia responded

Hi Cole! We're glad to know that you had consistently great experiences with us at Arapahoe KIA! We appreciate your trust in our team for all of your Kia's needs. Thanks for the review!

January 25, 2024

This dealership completed my service in a timely manner and were very efficient from start to finish. More

by CLAY25GILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Arapahoe Kia responded

Hi Clay! We're glad to know that you found our service at Arapahoe KIA efficient and timely. We strive for such experiences! Thanks for the positive feedback.

January 25, 2024

The best service department I have ever used. Marc is the best and always takes care of me. More

by EMC07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
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Jan 26, 2024 -

Arapahoe Kia responded

Thank you for the five-star review and kind words about Marc from our service team at Arapahoe KIA! We'll see you next time!

January 25, 2024

I am always happy with the service I receive at Arapahoe Kia. They are fast, quick and efficient, and the team members work together. More

by SALEK.WALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Arapahoe Kia responded

We're delighted to know that you had consistently good experiences with our team at Arapahoe KIA. We appreciate your feedback and look forward to serving you again in the future!

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