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Arapahoe Kia - Service Center

Greenwood , CO

4.6
292 Reviews

292 Reviews of Arapahoe Kia - Service Center

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March 21, 2024

I dropped my car off before 8am. called at 1pm was told they did the brakes but still needed to do recalls.I came by at 2ish and asked how far along they were.They did not even start More

by JOSHGUERIN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Goodgain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Arapahoe Kia responded

Josh, thank you for the review. It's important that we provide all our customers with accurate information and timely service, so it's disappointing to hear about this experience. We appreciate your feedback and will utilize it to help improve our service & processes moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

March 19, 2024

Steve did a great job for me, communicated well, very happy with his service. thank you. More

by KLPOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 20, 2024 -

Arapahoe Kia responded

We really appreciate you taking the time to leave Arapahoe KIA this awesome review, thank you!

March 17, 2024

Problem could have been fixed without having to make a second visit by dealer saying they didn’t have the software at the time. Instead they tried to make me the expert repair technician by giving me a we More

by JM88012
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Arapahoe Kia responded

We're disappointed to learn about the inconvenience you experienced during your recent visit. We always aim for seamless service, and we apologize if this wasn't met in your case. Your feedback is valuable and will help us improve our customer experience moving forward. Respectfully, Morgann Hines - Customer Relations Manager - 3038742522

March 16, 2024

I needed an oil change and diagnostics done for an issue I was having with my blind spot sensors. I was able to get my oil changed, tires rotated and sensors fixed in a timely fashion. I was able to work wh More

by jcobb92405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Arapahoe Kia responded

It's great to know that you had a positive experience at Arapahoe KIA. We're glad we could provide the services you needed in a timely manner and that our waiting area met your needs. Thanks for choosing us!

March 15, 2024

Greated right away. Checked it was told 60 to 90 minutes to fix my lock. 30 minutes they were done. I have always had great service here. More

by CEC0838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hancheck
Mar 18, 2024 -

Arapahoe Kia responded

Hi Ceco! We're glad you had a great experience with our team at Arapahoe KIA! It's always our goal to provide efficient and quality service. Thanks for your support, we appreciate it!

March 15, 2024

I appreciate the expertise and advice that was given to me. Thank you for the great customer service. More

by JRODRIGUEZBRACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Arapahoe Kia responded

Hi J Rodriguez! We're glad you had a positive experience with our team at Arapahoe KIA. Thanks for the review and your appreciation of our customer service! We'll see you next time!

March 14, 2024

Professional and quick service. They met my concerns I had on my car. Thanks again More

by D_325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know these people. I didn’t work with them
Mar 15, 2024 -

Arapahoe Kia responded

It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if our Arapahoe KIA team can assist you with any future automotive needs!

March 13, 2024

Mark G was very helpful and answered all of my questions. He was very helpful in making sure that my car was fixed in a timely manner. I did not work directly with Courtney or Morgann, the people listed th More

by MELISSAMayl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Goodgain
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morgann Hines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark G
Mar 14, 2024 -

Arapahoe Kia responded

Melissa, we're glad to know that Mark was able to assist you effectively at Arapahoe KIA. We appreciate your feedback and are here if you need any further assistance!

March 13, 2024

Donnie was amazing help they offered me a lyft as i had a three hour wait to where id like and they assured me through the whole process and did an excellent job on my car and service which unfortunately is More

by BUTTERFLY13099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Franklin
Mar 14, 2024 -

Arapahoe Kia responded

We're so glad to know that Donnie and our team at Arapahoe KIA were able to provide you with excellent service! We appreciate your kind words, and we'll make sure they get passed along. Safe travels in your serviced car!

March 12, 2024

Steve was helpful and friendly. He took the time to listen to my concerns and fixed it. Highly recommend! More

by CHELSEACHALBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 12, 2024 -

Arapahoe Kia responded

Hi Chelsea! We're so glad to know that Steve was able to assist and address your concerns at Arapahoe KIA. Thanks for the high recommendation!

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