Arapahoe Kia

Unhappy Customer Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was to Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was told part has been sitting for 2 days. After part was installed electrical problem came up was told to leave vehicle but Kia doesn't provide a loaner car per service worker but when I call the 800# I was told that they did. So sitting in the waiting area for 5hrs and was told it's going to take up to 8hrs to fix the problem is very frustrating and my vehicle is under warranty. I should have been offered transportation or free oil change for the next few times or something.If I weren't under warranty I would definitely go somewhere else. More

was able to get another kia soul newer and alot less miles. I had a good experience Arapahoe Kia Chuck and Andrew were very helpful to me I recommend this dealership to anyone and everyone!! Ive been blessed wi I had a good experience Arapahoe Kia Chuck and Andrew were very helpful to me I recommend this dealership to anyone and everyone!! Ive been blessed with a 2014 kia soul after my other kia soul was totaled in a hail storm may 2017. More

Very Disappointed Very disappointed with this dealership. The sales people & managers were very poorly dressed & not perfessional at all. I know they are in the process Very disappointed with this dealership. The sales people & managers were very poorly dressed & not perfessional at all. I know they are in the process of moving, but this dealership was a mess. No privacy when you met with the sales person. Every one else heard your business. We were given the run around & were even asked to come back the next day, being promised they would make things happen. We live 45 min from this dealership & still no deal was made. We ended up at Groove Ford down the street & made a deal with no problem. More

Be aware PreOwned Certified Inspection do not happen PreOwned Kia Car Buyers Beware. PreOwned Certified Inspections are just away to lure you in. Arapahoe Kia does not do all inspection and fix what is n PreOwned Kia Car Buyers Beware. PreOwned Certified Inspections are just away to lure you in. Arapahoe Kia does not do all inspection and fix what is needed per the PreOwned Certified Inspection Brochure. We bought 3 cars in one weekend at Arapahoe Kia. We bought 2 used cars under Kia’s PreOwned Certified Inspection. Last week less than 8 months since we purchased the cars, the Rio needed work. We bought the Gold Pack warranty in addition these cars are part of the PreOwned Certified inspection. Arapahoe Kia shop was not able to work on the Rio for a week in half and told my son they would not give him a loaner car while he waited for his car to be fixed. They then told my son to take it to another Kia, which we did. The Kia dealer on 104th got the car in the next day and finished the work that day. The issues with the car were bad belts, the serpentine belt, timing and another belts. These belts are part of routine maintenance that should had been replaced at 60,000 miles per Kia’s recommendation. We bought the car at 63,000 miles with warn cracked belts and was told by the sales the car had been through all routine maintenance and inspection as a part of the preowned certified warranty. The Kia mechanic at 104th told us about the routine maintenance and that this car should had never been drove off the lot or sold without those belts being changed. I was also told by Kia at 104th the serpentine belt is a safety issue and the car was unsafe to be sold in that condition. This cost me $500 which is the responsibility of the Arapahoe Kia for selling an unsafe car that is part of the certified warranty. I was patient and notified Bob at Arapahoe Kia on the day car was fixed March 29th, asking for them to pay me back the $500.00 it cost me to get these belts fixed. Bob told me today April 7th, the sales department will not pay me back. They don’t feel it was up to them to complete the routine maintenance. Yes it is their responsibility as Kia owned the car at 60,000 miles or more and guaranteed the PreOwned Certified Inspection, which includes all recommended routine maintenance were completed based on age and mileage of the car by Kia guidelines. More

TERRIBLE Customer Experience in Service Department I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I was astonished at how poorly the appointment went. When I arrived I went over what was going on with the gentleman who greeted me and told him I would be waiting at the shop while they looked it over. He told me to wait in the waiting room. About 45 minutes later a young woman came to get some additional information from me and told me she'd be back as soon as the diagnostic was complete. An hour and a half later I went to find her because no one had updated me and was told my vehicle had not even been seen yet. If you're that far behind and you know the person is waiting you notify them. When I told her I had to leave to pick up my daughter she was rude and snippy "well the person in front of you had an appointment too." I will NEVER be back to this dealership for anything. Stay away from these clowns! More

DO NOT DEAL WITH THIS DEALERSHIP! Worst experience!!! This dealership has provided me with the worst customer service experience I have ever experienced!!! The original sticker price was around $17,900.00 This dealership has provided me with the worst customer service experience I have ever experienced!!! The original sticker price was around $17,900.00 with 6years left on warranty. I put down $7,000 cash toward the vehicle, maintenance and gap insurance. After about 4 months we took it in for its second oil change. The next day the engine knocked and the motor seized. I got a call from the service dept and was told there was heavy sludge in the motor and I needed a new rebuilt motor. I was also told that this was our fault!!! I fought with the warranty dept and explained that we had the vehicle for only a few months and all oil changes were done by the dealership. After some back and forth for a few weeks they finally admitted that it was there fault. The car stayed with them for over 3 weeks. After we got the car back we had alignment issues and holes in the interior that were not there before. I drove the car for about a year and recently it was totaled in an accident (the car is cursed)! I found out I still owed $16,000.00 even after putting $7,000.00 down and the worst part was suddenly THERE WAS NO GAP COVERAGE!!!! I have no car and still owe $2000.00 on it. The dealer refuses to work with me and the customer service continues to be the worst I have ever experienced!!! DO NOT DEAL WITH THIS DEALERSHIP!!! More

Wish I could put negative Was guaranteed I was going to drive home in the car I wanted stating I was pre approved and all I had to do was sign papers. Drove over an hour and h Was guaranteed I was going to drive home in the car I wanted stating I was pre approved and all I had to do was sign papers. Drove over an hour and half in rush hour traffic from Fort Collins to get there drive the car I wanted to buy to only come back to both salesman that were working with me completely disappeared and the sales manager treating me like complete crap. I'm on the process of filing a class action suit against this dealership/dealing Doug for numerous reasons. Do not go to this dealership they are by far the worst. I can't go negative enough on my rating. More

Service Department Does a Fine Job I am on my second Kia lease, I have essentially been going to this dealership for over three years and i have always had positive experiences with bot I am on my second Kia lease, I have essentially been going to this dealership for over three years and i have always had positive experiences with both Harlow and Rick. They are efficient, courteous and easy to work with. More

Sales is ok, but Service sucks I had a good experience with Sales in 2011 when I bought my Kia Soul +. However, SERVICE sucks totally from the reception at the Service consultant I had a good experience with Sales in 2011 when I bought my Kia Soul +. However, SERVICE sucks totally from the reception at the Service consultant's desk to the work done and the pick up of the car. Once you pick up the car after a maintenance service and you realize that only half was done of what was on the checklist and on request you later fill out a survey with a not so good response, you better don't go back again for another service, because the service consultant is pissed and treats you accordingly. My intention was not to go back again to this dealership, but after the $ 1,000.00 bill for the AirCondition system repair that was not done properly (still just blowing warm air) I thought I need to go there again and have it done under warranty. When I made the new appointment, first the consultant said he is booked for 10 days and then he said "I thought you are not coming back". A very inviting remark, rather than apologizing for the lousy work. I have five cars from from different dealerships. This KIA dealer is cancelled from my list. It's the care after the purchase that counts for me and I continue to buy from dealers that treat me well after sales. More

Great buying experience!! We purchased a used Pathfinder from Bailey and the crew here. They were wonderful to us throughout the process. Even though we paid cash, the F & I fo We purchased a used Pathfinder from Bailey and the crew here. They were wonderful to us throughout the process. Even though we paid cash, the F & I folks were great and quick. They have followed up to be sure we are happy with the car. Go see them, they will treat you right!! More