Arapahoe Kia

Taillights recalled This is the second time that I took my car to Arapahoe Kia to have the taillights changed out. The drivers side one was fine but the passenger side s This is the second time that I took my car to Arapahoe Kia to have the taillights changed out. The drivers side one was fine but the passenger side still had moisture in it. I had made the appointment at least 3 weeks prior. Arrived at 8:30 and got my car right in. At 11:30 I went up to ask what the status was and they hadn't even looked at it yet. Come to find out, they didn't even have the part that I needed. Someone should have checked and come right out and told me that they did not have the part in stock. Mark came out and told me and apologized for the mix up. He said that he would personally order the part, put my name on it when it came in and call me to schedule my next appointment. I have several problems with the way that this was handled. 1. When I called to make the appointment, they should have checked to see that they had the parts that I needed in stock. 2. When I showed up, they should have checked again to make sure that they had the parts and someone should have come out and told me right away so I did not sit there for 3 hours. 3. They definitely need more training in the service area. They need to ask more questions right up front so people don't waste their time driving all the way over there just to find out that they don't have the parts that you need. I probably won't use them for any kind of service in the future. More

You'll get better service elsewhere Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Arapahoe Kia for service as it is quite a bit closer to me, and I was seriously disappointed. Mark Gurule greeted me, asked the standard questions, let me know about the special. He couldn't find me in the system and asked if I had bought it at your dealership, I said "no at the Littleton Kia." I informed him that I also had a service contract. He said if so, it should pull up, no problem. I also asked at this point if they also include a car wash with the service and he said yes. He showed me to the waiting room, came back to inform me that my air filter was dirty and recommended it be cleaned and how much it would be, My assumption was that it would fall under the service contract. I was quickly informed my car was finished and shown the bill of $91.22. Of course I mentioned the service contract again, he said he couldn't find it. At this point he asked where I bought it... again and informed me that the dealerships didn't all use the same service contract company and so these charges were not covered. (Something he knew ahead of time since he was informed twice before completing the service). It would have been more professional to let me know BEFORE performing the service, giving me the choice. I obviously paid for a service contract for a reason and now have to pay out of pocket... twice once for the original contract and now for this service. In my opinion this was complete and overt deception. Upon walking out to my car, I noticed it was still dirty, I asked about doing the car wash ans he said "sure I can take it back for you" I replied "nevermind I'll do it myself" to which he said "ok have a good day" and left. This service advisor may be polite, but how genuine is that? Because he clearly does not exhibit honest customer service. I will not ever come back to Arapahoe Kia for ANYTHING. I will drive the extra 38 miles round trip to Peak Kia to get excellent customer service I will drive the extra 38 miles round trip to Peak Kia to get honest service I will drive the extra 38 miles round trip to Peak Kia to get my car washed before they deliver it back to me. I will drive the extra 38 miles round trip to Peak Kia to get my car serviced because they understand the value of customer service and I will drive the extra 38 miles round trip to Peak Kia because they actually care about their customers. I remember why I didn't buy my car from your dealership now..... The sales team doesn't care either. Your website claims to excel at Customer service... I beg to differ. Drive the 16 miles to Peak Kia in Littleton to learn a thing or two about excellent customer service. More

Horribly culturally insensitive and down right racist. My significant other and I went into Arapahoe Kia on March 8, 2018 to look at a car listed on Craigslist. Upon arriving, the finance person working (N My significant other and I went into Arapahoe Kia on March 8, 2018 to look at a car listed on Craigslist. Upon arriving, the finance person working (Nick) greeted us and allowed us to test drive the car. After, we were able to negotiate a price. Everything was strictly business and handled well. Unfortunately, Nick asked a sales person (John) to help us with our paperwork. During which time, Nick indicated that we needed to sign a privacy agreement which (verbatim here) "We ran your credit to make sure you weren't a terrorist and signing this means that we won't be selling your information to the Indians." After my significant other informed John that his comment was extremely offensive, John apologized by saying "it was meant to be a joke." Never apologize with a rationalization as it makes the apologize void. I understand that this is an entry level position however these types of comments are not tolerated and should not be tolerated by a business. Arapahoe Kia needs to spend more time training their employees the basic respect for humans and their cultures by mandating cultural humility trainings. This experience was disgusting and disheartening. I will not be buying from any Kia dealerships in the future because of this. More

AWFUL SERVICE DEPARTMENT DO NOT BRING YOUR CAR HERE FOR SERVICE. Awful experience. Service adviser quotes one base price for service $458.60 but invoices a much higher base pr DO NOT BRING YOUR CAR HERE FOR SERVICE. Awful experience. Service adviser quotes one base price for service $458.60 but invoices a much higher base price $497.74 when picking up the car. Service adviser has no customer service skills or knowledge whatsoever, can't explain the difference in pricing, and insists the price given to me by phone was the price on the invoice. When car was brought in, told part was in stock and I would have my car back end of day. Then I get a call that they have to order the part and will be 2 additional days - unless I wanted to pay another $50 for the overnight shipping. $50 and and an inflated invoice on top of the inflated labor cost (after checking around), and 3 days without a car cost Arapahoe Kia losing a long-time customer for another new car and any future service calls. More

Great car buying experience Great facility and great customer service! I bought a car from Charlie and had a wonderful experience purchasing my Kia. He made the process smooth an Great facility and great customer service! I bought a car from Charlie and had a wonderful experience purchasing my Kia. He made the process smooth and easy. I highly recommend Arapahoe Kia! More

Pleasurable Experience My name is Dennis Worley and I live in Austin, Texas. I was looking for a reasonable priced car that got good milage. Charlie Wilson helped me find My name is Dennis Worley and I live in Austin, Texas. I was looking for a reasonable priced car that got good milage. Charlie Wilson helped me find the exact car I needed. I was hesitant about buying a car in Texas because of the flooding and all of the flooded used cars on the market. Not only did Charlie help me find the right car but he had it shipped to my home in Austin, Texas and at a reasonable cost. I would definetly have Charlie find another car for me. More

BUY SOMEWHERE ELSE. THE REVIEWS DON'T LIE!!! DO NOT BUY A CAR FROM THESE xxx. DON'T STOP THERE. DON'T GO CHECKOUT THEIR INVENTORY. JUST DON'T GO!!! Try Peak Kia, Grand Kia or anywhere else. We bo DO NOT BUY A CAR FROM THESE xxx. DON'T STOP THERE. DON'T GO CHECKOUT THEIR INVENTORY. JUST DON'T GO!!! Try Peak Kia, Grand Kia or anywhere else. We bought our Sorrento in October of 2017. First of all, I was really surprised that a $48,000 vehicle doesn't come standard with floor mats but that's the least of my concerns. It took the dealership over a month to payoff our trade-in. In fact, it took them so long to payoff our trade-in that we ended up having to make a payment on a vehicle that was no longer in our possession in order to keep it from impacting our credit. Every time I talked to the dealership, some other manager would lie their a$$ off and tell me how a check had been sent in and the finance company had it in their possession but there must've been a hold on it. I even have voicemails from these xxxxxxxx stating the date and time my vehicle would be paid off. It wasn't until after a month and a half, when the finance company told me they had not received a check and that NOBODY had even called regarding the loan except for me that I decided to go to the dealership and cause a scene, since we were now responsible for three car payments in our household. Everyone that said they would follow up and call me back NEVER did. Everyone that said a check had been sent COMPLETELY LIED. The most irritating part of this is the general manager was made aware of the whole situation and did absolutely NOTHING. I had stopped payment on the entire down payment of our new car due to their poor customer service. That brings me to our next issue. So we got sold on this dent shield protection package that covers small dents, dings, windshields, rips in your upholstery and supposedly RIMS. Well, I curbed a rim and stopped by the dealership for the finance manager that I had been working with to take a look at and file a claim. We took a picture of the rim and he filed a claim and sent me the claim information. The claim was DENIED because the package only covers basic alloy wheels and not the upgraded wheels that come standard on a fully loaded Sorrento. I was specifically told this package covered rims when I purchased it and if the finance manager was under the impression the package didn't cover the type of rim on my vehicle, then why did he file the claim? First the dealership told me the claim was denied since the vehicle was "still drivable." That didn't make any since to me because that excuse could be made for any dent, scratch, etc. It wasn't until about a month and a half later after trying to get the dealership to get this resolved that I found out it was denied because my vehicle wasn't covered to begin with. It's an $800.00 rim and I bought a package on the basis that items likes this were covered. As you've probably guessed by now, that package that doesn't cover items on my vehicle is NON-REFUNDABLE. So yea, I was sold a lie. Am I surprised at this point given everything else we've experienced by this dealership? xxxx NO!!! They have no shame and will tell you every single lie out there just make a sell and earn that commission and never want to deal with the issues when someone calls them out on it. Now, nobody will take my calls or return my messages and that's INCLUDING THE GENERAL MANAGER!!! Out of everyone, he's the worst. I went to the dealership on Friday and spoke to a guy that I hadn't spoken to before and he said that he would speak to someone higher up and call me on Saturday regardless if he hears something or not... I'm still waiting for that call as well... Before I went to the dealership, I called and was told the most senior person there was a guy named Joe or Joel? I can't remember, but the operator put me on hold to see if he was available and then got back on the line and flat out told me that he said to "Not to put you through to his voicemail because he doesn't want to deal with it." I thought she was joking but nope. I'm done with this dealership. I'm now going through corporate, the CO SOS and the local media to expose these xxx for what they really are. AGAIN, DO NOT BUY FROM HERE. DO NOT GO HERE. More

Horrible service department My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car wou My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car would be repaired due to a recall. I was given a rental car and a time frame of approximately 2 months until my car would be ready. Finally received the call at the end of September that my car was done. I arrive to pickup my car, speak to Mark in service dept and he walks me out to my car. We approach my vehicle and it’s completely filthy. The car was covered in so much dust and dirt, you could literally see handprints (probably from the mechanics) in the dirt on the hood. I think it’s a fair expectation of a customer to wash a vehicle after it sat at your dealership for 2 months and underwent major engine repair. I say to Mark, “you guys couldn’t wash the car before I got here?” He says, “oh, did you want it cleaned, we can do that for you”. Almost as if I’m making a very uncommon request as a customer. So, I wait. About an hour later, my car is ready. Walk back out to the car with Mark again. I thank him, he walks off, I get in. I then notice the black greasy fingerprints all over my driver side door panel which is beige. I go back in, find Mark, show him the door, he mumbles something about the fingerprints probably had already been there. Nice try, bud. I ask for his managers name and tell him I had somewhere else to be but I’d be calling to complain. About 10 minutes after leaving the dealership I realize none of the functions on my steering wheel work, can’t operate the radio, can’t answer phone calls etc, but I am able to set the cruise control. Then I feel like the car is out of alignment but then realize my steering wheel is off center and tilted too far to the right. I get ahold of Bob, manager in service dept and inform of everything that’s going on. It was a Friday so he advises me to bring car back in which I’m unable to do until the following Monday. Over the weekend, I notice fluid leaking on my driveway from the car. I take the car in on Monday, the grease spots were cleaned, the leak was from a cracked radiator which they fixed and the steering wheel was realigned. However, they will not address the issue with the non working buttons on the steering wheel. Mark tells me that the part is called a clock spring, it will cost $275 to replace and they will not cover it. He tells me that these parts break all the time and insinuates that it may have just broke while sitting at the dealership for 2 months or that it was already broken. First of all, it was not broken before I took my car to them and I find it hard to believe it just malfunctioned on its own. I KNOW that they broke this part during the repair of my engine. I’m extremely irate at this point so Mark takes me to speak to Bob. After arguing back and forth, he agrees to split the cost of the repair. Now, that would’ve been a great deal if everything else hadn’t of been so screwed up leading to this point. I decline the offer, Bob gives me the contact info for Kia Corporate and says to talk to them and see if they’ll cover that repair. Kia corporate sided with the dealership and that I could take the car back to them for the repair and we both split the cost. At this point, I want nothing to do with this shady operation. However, i call Mark again last month and ask if i can bring my car in in March because I’ll be out of the state until then and if will they still honor their part of the deal. He says, “oh, now you want to take the deal that we offered you”? Actually, no i don’t. I’d rather drive a broken car than see your faces again. But i will write reviews anywhere and everywhere about you xxxxxxxx. As of today, I have yet to get the repair done and now my cruise control has stopped working. More

Terrible Service Department The ratings are true. I have had the displeasure of going to this dealership since Shortline Kia became a Shortline Hyundai. The service people are ru The ratings are true. I have had the displeasure of going to this dealership since Shortline Kia became a Shortline Hyundai. The service people are rude and condescending (aside from 1 or 2) and sit around talking every time I drop my car off. A few months ago I had a remote start installed and the salesman lied to me about it's functionality. I visited several times to have it "fixed" and the manager, Bob clearly just wanted to get rid of me instead of resolving the issue. Just recently, I had my oil changed at another dealership and they gave me a quote for new break pads and the replacement of the steering rack. They advised me to call Arapahoe Kia to see if the item was covered under warranty since it's an expensive item to replace. After being on hold for 10 minutes (this is customary when you call), I was told that my car only had a 60,000 mile powertrain warranty, based on the VIN number. I knew better, and when I looked up my original paperwork, sure enough I have a 10 year/100,000 powertrain warranty. I was also told that I would be charged a diagnostic fee before the work was done, which would then be applied to my invoice IF they found an issue. The dealership that performed the oil change and gave me their original findings did their assessment for FREE. So, while my warranty does not cover this type of work, I will gladly pay ANY ONE else to fix my car. Do not go to this location. Terrible customer service, that keeps getting worse. More

Bad service and treating the customer Yesterday I visited this showroom to buy a car Sorento. After test drive I was offered with 650$ SX model for lease. Then Asked finance person to prov Yesterday I visited this showroom to buy a car Sorento. After test drive I was offered with 650$ SX model for lease. Then Asked finance person to provide me reason for 650$ since ad has $179 for base model. He does not have clear details and told me we re not cheating this is how the offer. Then asked him MSRP for lxp it comes around 34k$ then what's the price for SX which comes around 41k$. So different is 7k$. So I asked that person it should come 300$ not 650$ by explaining with this nos. then he said my apologized on rate $650 but we can't give 300$. Then wanna meet manager to take forward with him about this discrepancy. But manager did not want to talk to me and asked me to leave place immediately.This is worst response from manager and attitude. Totally unhappy to deal with them. Would not recommend this dealership. More