Arapahoe Kia

Horrible service department My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car wou My ordeal began July 2017 when the engine on my 2013 Kia Optima seized on the highway. I had the car towed to Arapahoe Kia and was informed my car would be repaired due to a recall. I was given a rental car and a time frame of approximately 2 months until my car would be ready. Finally received the call at the end of September that my car was done. I arrive to pickup my car, speak to Mark in service dept and he walks me out to my car. We approach my vehicle and it’s completely filthy. The car was covered in so much dust and dirt, you could literally see handprints (probably from the mechanics) in the dirt on the hood. I think it’s a fair expectation of a customer to wash a vehicle after it sat at your dealership for 2 months and underwent major engine repair. I say to Mark, “you guys couldn’t wash the car before I got here?” He says, “oh, did you want it cleaned, we can do that for you”. Almost as if I’m making a very uncommon request as a customer. So, I wait. About an hour later, my car is ready. Walk back out to the car with Mark again. I thank him, he walks off, I get in. I then notice the black greasy fingerprints all over my driver side door panel which is beige. I go back in, find Mark, show him the door, he mumbles something about the fingerprints probably had already been there. Nice try, bud. I ask for his managers name and tell him I had somewhere else to be but I’d be calling to complain. About 10 minutes after leaving the dealership I realize none of the functions on my steering wheel work, can’t operate the radio, can’t answer phone calls etc, but I am able to set the cruise control. Then I feel like the car is out of alignment but then realize my steering wheel is off center and tilted too far to the right. I get ahold of Bob, manager in service dept and inform of everything that’s going on. It was a Friday so he advises me to bring car back in which I’m unable to do until the following Monday. Over the weekend, I notice fluid leaking on my driveway from the car. I take the car in on Monday, the grease spots were cleaned, the leak was from a cracked radiator which they fixed and the steering wheel was realigned. However, they will not address the issue with the non working buttons on the steering wheel. Mark tells me that the part is called a clock spring, it will cost $275 to replace and they will not cover it. He tells me that these parts break all the time and insinuates that it may have just broke while sitting at the dealership for 2 months or that it was already broken. First of all, it was not broken before I took my car to them and I find it hard to believe it just malfunctioned on its own. I KNOW that they broke this part during the repair of my engine. I’m extremely irate at this point so Mark takes me to speak to Bob. After arguing back and forth, he agrees to split the cost of the repair. Now, that would’ve been a great deal if everything else hadn’t of been so screwed up leading to this point. I decline the offer, Bob gives me the contact info for Kia Corporate and says to talk to them and see if they’ll cover that repair. Kia corporate sided with the dealership and that I could take the car back to them for the repair and we both split the cost. At this point, I want nothing to do with this shady operation. However, i call Mark again last month and ask if i can bring my car in in March because I’ll be out of the state until then and if will they still honor their part of the deal. He says, “oh, now you want to take the deal that we offered you”? Actually, no i don’t. I’d rather drive a broken car than see your faces again. But i will write reviews anywhere and everywhere about you xxxxxxxx. As of today, I have yet to get the repair done and now my cruise control has stopped working. More

Terrible Service Department The ratings are true. I have had the displeasure of going to this dealership since Shortline Kia became a Shortline Hyundai. The service people are ru The ratings are true. I have had the displeasure of going to this dealership since Shortline Kia became a Shortline Hyundai. The service people are rude and condescending (aside from 1 or 2) and sit around talking every time I drop my car off. A few months ago I had a remote start installed and the salesman lied to me about it's functionality. I visited several times to have it "fixed" and the manager, Bob clearly just wanted to get rid of me instead of resolving the issue. Just recently, I had my oil changed at another dealership and they gave me a quote for new break pads and the replacement of the steering rack. They advised me to call Arapahoe Kia to see if the item was covered under warranty since it's an expensive item to replace. After being on hold for 10 minutes (this is customary when you call), I was told that my car only had a 60,000 mile powertrain warranty, based on the VIN number. I knew better, and when I looked up my original paperwork, sure enough I have a 10 year/100,000 powertrain warranty. I was also told that I would be charged a diagnostic fee before the work was done, which would then be applied to my invoice IF they found an issue. The dealership that performed the oil change and gave me their original findings did their assessment for FREE. So, while my warranty does not cover this type of work, I will gladly pay ANY ONE else to fix my car. Do not go to this location. Terrible customer service, that keeps getting worse. More

Bad service and treating the customer Yesterday I visited this showroom to buy a car Sorento. After test drive I was offered with 650$ SX model for lease. Then Asked finance person to prov Yesterday I visited this showroom to buy a car Sorento. After test drive I was offered with 650$ SX model for lease. Then Asked finance person to provide me reason for 650$ since ad has $179 for base model. He does not have clear details and told me we re not cheating this is how the offer. Then asked him MSRP for lxp it comes around 34k$ then what's the price for SX which comes around 41k$. So different is 7k$. So I asked that person it should come 300$ not 650$ by explaining with this nos. then he said my apologized on rate $650 but we can't give 300$. Then wanna meet manager to take forward with him about this discrepancy. But manager did not want to talk to me and asked me to leave place immediately.This is worst response from manager and attitude. Totally unhappy to deal with them. Would not recommend this dealership. More

LACK OF CUSTOMER SERVICE X 10 This dealership was horrible. I had a very difficult situation that I was well aware of. I specifically asked them not to shop my deal, because I ne This dealership was horrible. I had a very difficult situation that I was well aware of. I specifically asked them not to shop my deal, because I needed a certain type of vehicle. They not only shopped it but came back with a car that was no where close to what I had asked for or needed. To make matters worse they said they would 'let me know" if there was anything else they could do and never bothered to contact me. So now, I have a ton of new inquiries, no car and no response from them. Don't go through this dealership - they are worthless! More

Service department further broke vehicle We had a 2013 Optima SX-T that had the transmission temperature sensor go out, and the power steering completely stopped working. No problem right? T We had a 2013 Optima SX-T that had the transmission temperature sensor go out, and the power steering completely stopped working. No problem right? The car has a 100,000-mile warranty, well according to this dealership it didn't....a quick phone call to KIA corporate confirmed that we did, in fact, have out 100,000 warranty. It took a week to get the next available appt., they promised our car would be done no later than Friday at drop off, they had no rental car lined up for us despite us having called in advance to ensure we would have one. Late Friday afternoon rolls around with no news on our car, so my husband calls and they tell him " they've ordered the wrong part" and that we will now have the car back Monday, they finally provided the rental car Sat. We pick up our car Monday after calling the dealership in the morning and being told they didn't know if they had the part or if it was even going to be worked on. While I guess they fixed the power steering and the temp gauge, they broke the wipers completely....and the sunroof track....which was hanging down..... I called service advisor Mark who told me I was out of luck, too late in the day to be seen. We drove that KIA straight to the VW dealership and traded it in for a Passat, avoid taking your car to Arapahoe KIA unless you want a major headache. More

Inept service department They become part of the problem instead of part of the solution. Mark checked me in and engaged my battery to check the digital display for the mileag They become part of the problem instead of part of the solution. Mark checked me in and engaged my battery to check the digital display for the mileage. He left it like that for over an hour. After 45 mins, another service counter rep turned the flashers on to remind everyone the car had nor been looked at yet. So instead of getting a recall item fixed, I have been sitting for 3 hours while they figure it out. And of course the battery is completely dead. More

Best car buying experience I had a great experience from the moment I walked in the door. Best experience I've ever had at a car lot. I gelt as though the entire team listened t I had a great experience from the moment I walked in the door. Best experience I've ever had at a car lot. I gelt as though the entire team listened to my needs and wants, and showed all vehicles with in my budget! More

awful service About a month ago I took my Kia. Into my hometown dealership. They did a full inspection including my brakes tires and everything. They replace the br About a month ago I took my Kia. Into my hometown dealership. They did a full inspection including my brakes tires and everything. They replace the brake sensor since the unit it was recalled. Came out to Colorado. Got the safety recall on my engine so I took it to Arapahoe Kia. Amazing they found nothing wrong with my engine but the said my brakes were well below spec and I needed new tires actually they wanted to do almost 1000 dollars worth of work. So either the dealership I have been using for 7 years in incompetent or Arapahoe trying to gouge me. I have no issues with the brakes and my tires are less than2 months old. I know I am concerned about the safety inspection. Since they don't sound like they will admit any car needs the long block replaced.. If you need service stay away from these guys. Take it to a different Kia dealer. So glad I dont have to deal with these guys regularly. More

Buyer beware They will tell you that the service warranty is included but in actuality you pay for it. I was charged an extra $4,500 for service and maintenance co They will tell you that the service warranty is included but in actuality you pay for it. I was charged an extra $4,500 for service and maintenance contracts that they said were included. I took included to mean free of charge to me. The monthly payment amount was what we agreed on so I didn't look closely enough. When I got home saw these extra charges and did some research on the company who provides the service contract and found out that they have a very low rating and people are very unhappy with them. When I called Arapahoe Kia to tell them I wanted this removed from my paperwork or canceled immediately no one was available to talk to me. They said they would call me back but it has been 2 days and I have heard nothing. I'm sure because they're running this scam they get these calls all the time after people get home and have a chance to take a closer look at their paperwork so they know exactly why I'm calling. Now I will have to go up there today and deal with them in person because I am not going to play phone tag to get myself out of this rip-off scam. I will never shop at a dealin Doug dealership again and I will make sure that everyone I know realizes that this is not a reputable place to shop More

Unhappy Customer Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was to Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was told part has been sitting for 2 days. After part was installed electrical problem came up was told to leave vehicle but Kia doesn't provide a loaner car per service worker but when I call the 800# I was told that they did. So sitting in the waiting area for 5hrs and was told it's going to take up to 8hrs to fix the problem is very frustrating and my vehicle is under warranty. I should have been offered transportation or free oil change for the next few times or something.If I weren't under warranty I would definitely go somewhere else. More