Arapahoe Kia

I was ready to purchase a plug-in hybrid Sportage at Arapahoe Kia. I had put in a refundable deposit for the waitlist and went through my credit union's car buying program to secure financing for the pu Arapahoe Kia. I had put in a refundable deposit for the waitlist and went through my credit union's car buying program to secure financing for the purchase from this dealership with the best interest rate. Went in to test drive the car and were told that the credit union was not one of their partners and they refused to accept financing from that credit union, even though it was linked to the car buying program. With interest rates where they are right now, it is important to consider all the options to find the best rate for a car loan. I have never had this experience before where a dealer is so unwilling to accept financing from outside of the dealership. Ended up walking away from the sale, since the dealership was not willing to consider accepting outside financing for the purchase. More

I had an excellent experience. I negotiated everything over email and then flew in to take delivery. No games or add-ons. The transaction went smoothly and quickly I negotiated everything over email and then flew in to take delivery. No games or add-ons. The transaction went smoothly and quickly More

I recently had the pleasure of purchasing a brand-new Kia Telluride from Arapahoe Kia, and I couldn't be more delighted with my experience. Rima was exceptional to work with and made the whole process very Telluride from Arapahoe Kia, and I couldn't be more delighted with my experience. Rima was exceptional to work with and made the whole process very enjoyable! More

Whelp my next update is that still nothing it’s now Thursday I put my deposit on 3/25/23, started paying insurance at this time a well for the car that on 3/30/23 is still in the dealerships possession Thursday I put my deposit on 3/25/23, started paying insurance at this time a well for the car that on 3/30/23 is still in the dealerships possession. I was told at 9:50 by Jared Stilberberg the manager that he would update me when he got in… whelp three hours later I guess he didn’t make it there. Let me check the news for accidents customer service at its best folks. More

Stay away. They will keep your license and key until you agree to buy a vehicle. They take their time so you even forget that they took your license and key. Th They will keep your license and key until you agree to buy a vehicle. They take their time so you even forget that they took your license and key. They don't tell you major things (like the things that you wouldn't even consider if you knew ahead of time) about the vehicle until you are already signing paperwork. Borderline, if not, illegal and unethical practices. This place should be outlawed. More

It’s been a few years since I bought a new car, so I thought things had changed. Apparently they haven’t. Went to test drive a KIA Forte that was advertised on their website. Scott even called me while thought things had changed. Apparently they haven’t. Went to test drive a KIA Forte that was advertised on their website. Scott even called me while I was in route to make sure I was still coming in. When I got there, Scott told me that the car I wanted had been broken into the night before and was in the shop. What a coincidence ! He had another for me to test drive, but it was a totally different model for $5000 more. The old bait and switch just like the in the vacation movie. Count your fingers when you leave this dealer More

This place is filled with salesmen that fulfill the stereotype. I’m going to list only the facts of my dealings with two individuals there: I took my car to my mechanic before purchase. Glad i did stereotype. I’m going to list only the facts of my dealings with two individuals there: I took my car to my mechanic before purchase. Glad i did because there were problems. I screenshot the issues and text to Eric who I was purchasing the vehicle from to discuss. They were supposed to do an oil change which i have this in text the agreement with Eric prior to my purchase. Eric said they would change out the tires from another vehicle. I point blank asked Jared “and the alignment” to which he verbatim stated “they will do it with the tires”. For time saving while signing the documents they said they would take the car to do the tire exchange and “alignment” (which were severe issues on my mechanics finding— bald tires hidden medically on the vehicle which is a safety issue). I walked out to my new vehicle and turned it on only to find they still hadn’t done the oil. I called this out to Eric whose response was “weren’t you going to get an oil change” I said no you were supposed to do it. He seemed to forget we have a text convo which I have saved where he said he would. Please keep in mind they have me signing all these documents without knowing where my vehicle is but assuming they are doing what we verbally agreed to. I came back the next day for oil and prior to my arrival, requested the alignment documentation and informed them that when they put the tires on that the PSI was not registering and it needed reset. After waiting an hour for a simple oil change I questioned Eric why it wasn’t done bc I told him the day prior I needed to be asleep by 12 and gave him a 1.5 hour heads up to my arrival. He told me they didn’t have the oil for my vehicle and they were waiting on it. This seems odd to me because they have plenty of 4Runners on site. Then, the next thing I know is, oh no, I can’t take my vehicle because it was drained of oil, then, the next thing in my vehicle shows up outside all in a matter of minutes of my complaint. In regards to the alignment documentation I had TWO different answers —- Jared ultimately told they would need to set me up for that which means they did not do it and had I not requested the document they would have faulted on our agreement. I think my favorite part about what follows is two emails and a text to Eric and Jared no one was responding to getting my alignment set up. So I actually physically walked into the department to make them fulfill the verbal agreement we had. Now to follow up on the text I sent Eric about when they changed the tires the sensors went off for PSI and needed to be reset Eric stated his friend said they “go off in 3 weeks”. Now at <2 weeks I have a malfunction for the same issue that is directly resulted from them changing the tires. I have emailed and text Eric with no response and emailed Jared with no response. This issue seems to align more with damage they did when the tires were changed. I also was told it was a fleet vehicle but not rental but I found AVIS documents in the car. I was told the interest rates are “staying low” and mine was in the 3% but when i signed magically was 6.5% Verbal agreements are legally binding in the state of Colorado so they legally are bound to fulfill what they told me they would do prior to my signature. It also seems they’ve damaged my vehicle when they were fulfilling the tires agreement but again are avoiding me since I have already signed. So if you buy from them get it in writing and/or record everything they say. Needless to say horrible experience that did not need to happen but they seem less interested in customer service than doing what it takes to put money in their pocket and take advantage of women. I fully plan on filing a complaint. More

Absolutely disgusting how they try and push you and have you waste your time...... Had a cash deal they had a check that they couldn't find,finally found it. Was told before the car could be transferre you waste your time...... Had a cash deal they had a check that they couldn't find,finally found it. Was told before the car could be transferred they had to run me and my wife's credit??? Why it's a cash deal they were already paid...and you still have to run our credit? The bank requested a inspection report they did not have one. Told 3 different things by 2 different people. Don't waste your time, go someplace else. There are plenty of decent car dealerships. More