Andy Shaw Ford Inc

Excellent Service Every Time I have been taking my vehicle to Andy Shaw Ford since I purchased it in 2005. The reason I continue to bring my car there is due to the excellent ser I have been taking my vehicle to Andy Shaw Ford since I purchased it in 2005. The reason I continue to bring my car there is due to the excellent service I have received over those 11 years. Recently, my car has needed repairs beyond the standard service visits. One particular service employee, Bobbie Jones, always takes the time to explain the needed repairs in detail to me so that I can make better decisions about my vehicle. More

Hope Ball Cabe's Excellent Customer Service Had a great experience buying my Focus ST from Hope Ball Cabe at Andy Shaw Ford. I very much appreciate doing your best to get me a great deal on this Had a great experience buying my Focus ST from Hope Ball Cabe at Andy Shaw Ford. I very much appreciate doing your best to get me a great deal on this car. They actually special ordered this car for me and I was in and out in under an hour. No hassle with financing whatsoever. Thanks again Hope. More

Superior Customer Service Bobbi Jones! Traveling from Georgia to NC to visit with our daughter at WCU in Cullowhee our car ran hot due to a damaged thermostat/radiator housing. Bobbi Jones Traveling from Georgia to NC to visit with our daughter at WCU in Cullowhee our car ran hot due to a damaged thermostat/radiator housing. Bobbi Jones, the Service Advisor at Andy Shaw Ford in Sylva displayed the highest level of customer service we've ever experienced with any car dealership anywhere! They didn't have the part in stock but arranged for the part to deliver later that day from SC. Bobbi arranged a late checkout with the Comfort Inn & Suites adjacent to the dealership, she had someone from the dealer come to the hotel to get our luggage while we went to lunch with our daughters and waited for the part to come in. Once the part came in it was discovered that a new cap was also needed in order for the new thermostat/radiator housing to work properly. This Lincoln LS part was available in Ashville but it was nearly closing time. Bobbi worked tirelessly to come up with a viable plan that would work for my wife and I. My wife had to be back in Georgia for a mandatory meeting the next morning. Bobbi was nothing short of a "blessing" to us. She arranged a rental for us to get back to Georgia and for us to pickup our car on Sunday when we returned to Cullowhee to pick up our daughter. Bobbi Jones is a tremendous asset to Andy Shaw Ford and you have a satisfied, long term customer! Thank you for everything!!! More

Most Honest Auto Repair Shop in the USA I just got a call from John in the Service Department of Andy Shaw Ford in Sylva, NC. He called to tell me that "we owe you $100." I laughed and ask I just got a call from John in the Service Department of Andy Shaw Ford in Sylva, NC. He called to tell me that "we owe you $100." I laughed and asked why. He said that I had previously put down a hundred bucks on a part I had them order for me. He said when they installed it, that they charge me full price, as if I was paying for that ordered part with nothing down. They just caught the mistake and were calling to tell me that they owe me. These guys & gals walk on water. Has anyone else, anywhere ever experienced such a thing from an automotive dealership? And several weeks after the service was rendered? Also, I'd like to say that Andy Shaw Ford has the best quality body shop for a hundred miles around. So much so that other dealerships (Chevy, Toyota, and others) send their customers to Andy Shaw when they need body work. You can trust Andy Shaw Ford's repair department. These are good people doing good work. More

Excellent dealership was very pleased! Just bought a ford truck at this dealership a few days ago. I was treated very well and respectful probably my most enjoyable experience buying a vehi Just bought a ford truck at this dealership a few days ago. I was treated very well and respectful probably my most enjoyable experience buying a vehicle to date! Good people make the difference! More

Excellent Service Dustin Shuler is AWESOME!!!! What a great salesman, we have purchased 2 vehicles from Dustin Shuler would not buy from anyone else. He sure knows hi Dustin Shuler is AWESOME!!!! What a great salesman, we have purchased 2 vehicles from Dustin Shuler would not buy from anyone else. He sure knows his stuff about buying and knows all about the vehicles. John and Linda Buchanan More

John Turner thrives in the service Woman Cave! I am continually impressed with the fortitude that John Turner shows as he battles for pole position in the Woman Cave, that is commonly known as the I am continually impressed with the fortitude that John Turner shows as he battles for pole position in the Woman Cave, that is commonly known as the "Service Department" at Andy Shaw Ford. John provides excellent service and is very knowledgeable. My family's fleet of vehicles are all serviced through John and the service team. Thanks John! More

Incredible friendly team. Such a nice bunch of wonderful and helpful individuals. Hope ball was a joy to work with, she helped me find the car of my dreams. I would highly reco Such a nice bunch of wonderful and helpful individuals. Hope ball was a joy to work with, she helped me find the car of my dreams. I would highly recommend anyone to buy their next car from Andy Shaw Ford! More

Great friends in the community The folks at Andy Shaw Ford are friendly to deal with and the service is fast and reliable. They are tremendous supporters of various different organi The folks at Andy Shaw Ford are friendly to deal with and the service is fast and reliable. They are tremendous supporters of various different organizations and good causes in the community. More

Great bunch of guys! I had an all-around great experience at Andy Shaw Ford in Sylva during the purchase of a new Ford truck. In particular I'd like to give a shout-out to I had an all-around great experience at Andy Shaw Ford in Sylva during the purchase of a new Ford truck. In particular I'd like to give a shout-out to Dustin and Steve in sales and to Scotty in finance. These guys look out for you and make sure you get what you want, at the best price and with all the applicable customer incentives/rebates. More