Andy Shaw Ford Inc

it was a great experiance, dustin is a great man . I enjoyed my time there and my salesman and the finance manager. they were polite, friendly ,knowledgeable,and helpful on getting me a good price and I enjoyed my time there and my salesman and the finance manager. they were polite, friendly ,knowledgeable,and helpful on getting me a good price and the car i wanted. More

I was given a gross understatement of the time required Because my 2016 F-150 is still under warranty, and because I had bought it at this dealership, and because I had once already been back to this dealer Because my 2016 F-150 is still under warranty, and because I had bought it at this dealership, and because I had once already been back to this dealership for this same repair, I made an appointment to have my air-conditioning fixed. When I explained that I would be waiting in the waiting room for my truck to be finished, and when I asked about how long it would take, I was told an hour or so. And I made my further plans for the day on that basis. Well, the repair actually took about TWO hours, in order words TWICE the time estimate I had been given. Andy Shaw has got to improve on managing its customers' expectations! More

Questionable knowledgeability and expertise Today I wasted a fair bit of time and gas going to the service department of Andy Shaw Ford in Sylva, NC. Based on my experience, I have reason to dou Today I wasted a fair bit of time and gas going to the service department of Andy Shaw Ford in Sylva, NC. Based on my experience, I have reason to doubt the knowledgeability and expertise of the people working there. For future service on my F-150, I will consider other service providers even if I need to drive farther to get it, and I urge you not to be overly trusting of the service department at Andy Shaw Ford if you decide to go there. More

Great Sales Department Don Bradley,is our salesman and we at Environmental Inc, would highly recommend him and Andy Shaw Ford for your next vehicle purchase new or pre owned Don Bradley,is our salesman and we at Environmental Inc, would highly recommend him and Andy Shaw Ford for your next vehicle purchase new or pre owned and we will continue to purchase our vehicle's there for years to come. Thanks Heather More

Above and beyond the standard of excellence! I am from N Central FL and visit my daughter and Family regularly in Sylva NC. Needed service and stopped in Andy Shaw Ford and had the pleasure of d I am from N Central FL and visit my daughter and Family regularly in Sylva NC. Needed service and stopped in Andy Shaw Ford and had the pleasure of dealing with Deatra Soop and now go out of my way to come here fro service. Friendly, knowledgeable, professional, respectful, and I could go on. Because of her, my next new F-150 will come from Andy Shaw More

Service Dept. Thank you Deatra Soop! This was by far the best experience I have ever had with a service department because of you! She made sure I was well informed Thank you Deatra Soop! This was by far the best experience I have ever had with a service department because of you! She made sure I was well informed about everything that was going on with my car and kept me updated! I will certainly recommend your service dept. to friends and family! Hats off to you!!! More

A Service Department That Cares About You! If I had to take my car somewhere to be worked on, I would take it to Andy Shaw Ford. I would ask for John Turner, a Service Advisor, who tries his b If I had to take my car somewhere to be worked on, I would take it to Andy Shaw Ford. I would ask for John Turner, a Service Advisor, who tries his best to help as much as he can! I would also ask for Lucas, a very good service tech., who really knows what he is doing under the hood of a car. I am really happy with the work they do here. For them, you are not just a number but a person. They have really helped me many times. Thank you, the whole Service Department, for a job well done! Oh, one more thing, I do not own a Ford, they do not care because they service all makes. I think is really cool. -Mr. Laney More

spectacular Went to visit Hope Ball Cabe and didn't plan on buying a truck but she made a deal I couldn't resist. She was amazing to work with as well as Scott we Went to visit Hope Ball Cabe and didn't plan on buying a truck but she made a deal I couldn't resist. She was amazing to work with as well as Scott wells. I will definitely send more customers to them and especially to Hope. More

Steve was super helpful! Steve was wonderful to work with during the car buying process. I was able to tell him what sort of vehicle we were looking for and he found us the pe Steve was wonderful to work with during the car buying process. I was able to tell him what sort of vehicle we were looking for and he found us the perfect car in just a few days! Everything went very smooth and he took care of all the stressful details. This was the easiest car-buying process, and we got a great car for a great price thanks to Steve! More