Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Andy Shaw Ford Inc
Sylva, NC
164 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
164 Reviews of Andy Shaw Ford Inc
June 09, 2017
The service is definitely improving I had service on my F-150 for several issues recently, and -- compared with my previous experiences at Andy Shaw Ford -- I can say that the quality of I had service on my F-150 for several issues recently, and -- compared with my previous experiences at Andy Shaw Ford -- I can say that the quality of service and professionalism is definitely improving. More
by Dan
Employees Worked With
Brad, John, Bobbi
June 05, 2017
Totally awesome people, and they value their customers. I was astonished at the attention, the service, and the effort put forth by Steve Smith, my salesman, and Scott the financing guru for getting me a de I was astonished at the attention, the service, and the effort put forth by Steve Smith, my salesman, and Scott the financing guru for getting me a deal that works for me. I had called another Ford dealer before going to Andy Shaw, and told them what I was looking for, called twice, they never got back to me. Steve Smith made sure he kept in contact and was just a really nice man. I had a great experience getting my beautiful new C Max, and highly recommend the m to anyone looking for a salesman, and financing guru that take pride in what they do, and value you . Let's not forget that I love Ford vehicles too. Thanks guys, you made it happen for me and made me feel like I mattered. More
by NancyA
Employees Worked With
Steve Smith and Scott ( forgot his last name)
April 12, 2017
Awesome Great, Knowledgeable and straight forward. Dealt with Don Bradley and would go back to him for vehicle needs and questions. Good experience with Scott Great, Knowledgeable and straight forward. Dealt with Don Bradley and would go back to him for vehicle needs and questions. Good experience with Scott Rodes also. More
by David Noland
Employees Worked With
Don Bradley, Scott Rodes
April 10, 2017
Awesome Greg Jamison was great. Andy Shaw is awesome . The service department is great, the body shop is awesome. There is no other place to purchase a vehicl Greg Jamison was great. Andy Shaw is awesome . The service department is great, the body shop is awesome. There is no other place to purchase a vehicle. Thank you Andy Shaw Ford More
by Greg512
Employees Worked With
Greg Jamison Scott Rodes
April 06, 2017
it was a great experiance, dustin is a great man . I enjoyed my time there and my salesman and the finance manager. they were polite, friendly ,knowledgeable,and helpful on getting me a good price and I enjoyed my time there and my salesman and the finance manager. they were polite, friendly ,knowledgeable,and helpful on getting me a good price and the car i wanted. More
by Jerry Lorenzen
Employees Worked With
Dustin Shuler and Scott Rhodes
April 03, 2017
I was given a gross understatement of the time required Because my 2016 F-150 is still under warranty, and because I had bought it at this dealership, and because I had once already been back to this dealer Because my 2016 F-150 is still under warranty, and because I had bought it at this dealership, and because I had once already been back to this dealership for this same repair, I made an appointment to have my air-conditioning fixed. When I explained that I would be waiting in the waiting room for my truck to be finished, and when I asked about how long it would take, I was told an hour or so. And I made my further plans for the day on that basis. Well, the repair actually took about TWO hours, in order words TWICE the time estimate I had been given. Andy Shaw has got to improve on managing its customers' expectations! More
by Dan
Employees Worked With
I failed to record their names.
February 26, 2017
Dont trust their inspections. On February 7, 2017 my daughter (a WCU student) came to your dealership to have her car inspected. The car failed inspection because she was told the On February 7, 2017 my daughter (a WCU student) came to your dealership to have her car inspected. The car failed inspection because she was told the "tie rods were shot". She was also told Andy Shaw Ford could fix it for $700. She called me immediately to let me know and I said you'll have to bring it home and park it until we can figure something out. To make a long story short, we've had 3 different mechanics look at the car and they were all shocked it didn't pass inspection. The tie rods are fine. I'm really disappointed that you would take advantage of a young girl/student like this! Yes, she is driving a car that is 17 years old, but it's a Toyota Avalon and it's a nice car, even as old as it is. Even more so, she's putting herself through college, as I am a single mom and her dad is of no help. My daughter has since been educated to never take a car to a dealership to get inspected. More
by Allison Smith
Employees Worked With
Benjamin Wilkes
December 16, 2016
Questionable knowledgeability and expertise Today I wasted a fair bit of time and gas going to the service department of Andy Shaw Ford in Sylva, NC. Based on my experience, I have reason to dou Today I wasted a fair bit of time and gas going to the service department of Andy Shaw Ford in Sylva, NC. Based on my experience, I have reason to doubt the knowledgeability and expertise of the people working there. For future service on my F-150, I will consider other service providers even if I need to drive farther to get it, and I urge you not to be overly trusting of the service department at Andy Shaw Ford if you decide to go there. More
by Dan
Employees Worked With
They did not give me their names.
September 19, 2016
Great Sales Department Don Bradley,is our salesman and we at Environmental Inc, would highly recommend him and Andy Shaw Ford for your next vehicle purchase new or pre owned Don Bradley,is our salesman and we at Environmental Inc, would highly recommend him and Andy Shaw Ford for your next vehicle purchase new or pre owned and we will continue to purchase our vehicle's there for years to come. Thanks Heather More
by mft1234567890
Employees Worked With
Donald Bradley
September 14, 2016
Above and beyond the standard of excellence! I am from N Central FL and visit my daughter and Family regularly in Sylva NC. Needed service and stopped in Andy Shaw Ford and had the pleasure of d I am from N Central FL and visit my daughter and Family regularly in Sylva NC. Needed service and stopped in Andy Shaw Ford and had the pleasure of dealing with Deatra Soop and now go out of my way to come here fro service. Friendly, knowledgeable, professional, respectful, and I could go on. Because of her, my next new F-150 will come from Andy Shaw More
by Jay's ride
Employees Worked With
Deaatra Soop
