Andy Shaw Ford Inc

Thanks Audrea Burch I was at Andy Shaw Ford with my nephew - Audrea Burch helped him with selecting a car that was reasonably priced, good on gas, and a sporty car for a I was at Andy Shaw Ford with my nephew - Audrea Burch helped him with selecting a car that was reasonably priced, good on gas, and a sporty car for a young man. Audrea Burch was working with another couple when we came in, she made us feel welcome and let us know that she would be with us in a few minutes. All of the workers were friendly and made shopping for a car a pleasure. More

Beware of service Dept. I went to this dealership for oil change & tire rotation and while giving info I heard nothing but complaining from the serv. mgr. & another man behin I went to this dealership for oil change & tire rotation and while giving info I heard nothing but complaining from the serv. mgr. & another man behind the desk regarding how short of help they were, everyone was on vacation. The serv. mgr. tried to give a receipt "early" and it had nothing on it but the car and miles. I declined of course. They brought my car out, I got the real documentation proceeded to my car where on the dash was all contents of my glove box inc. the shelf. I waited for this to be resolved for about 10 minutes. Later my husband discovered they had used & KEPT my jack lug handle, spacing and lug mountains. It was a nightmare dealing with this man. He inbformed me a Lincoln did not come with these items. Really? What if one gets a flat? He didn't know but thought it was wrong of Ford. I requested he call the Ford Dealership in Gainesville, GA (great Place) where I bought the car. They informed him yes indeed it did come with these items. He had to order the parts & we had to rent a car to be in Baltimore, MD for a few days. My husband took it today to have the parts put back but after watching the serv dept struggle with trying to put the jack in he said ENOUGH and left. The serv. mgr. did not even come out of his office. This man in totally not aware of the product, incompetent, cost us much expenses and should be fired. I will never buy another Ford product. More

Purchase of a 2017 F-150 I had a great experience at Andy Shaw Ford. I planned to trade my 2013-F-150. I was greeted by Donald Bradley, and explained what I wanted to accomp I had a great experience at Andy Shaw Ford. I planned to trade my 2013-F-150. I was greeted by Donald Bradley, and explained what I wanted to accomplish. He showed me several F-150s. I decided on one. He took me through the process, from the value of my trade-in to rebates to Ford Credit to ownership. I was. very pleased with the whole process. More

The service is definitely improving I had service on my F-150 for several issues recently, and -- compared with my previous experiences at Andy Shaw Ford -- I can say that the quality of I had service on my F-150 for several issues recently, and -- compared with my previous experiences at Andy Shaw Ford -- I can say that the quality of service and professionalism is definitely improving. More

Totally awesome people, and they value their customers. I was astonished at the attention, the service, and the effort put forth by Steve Smith, my salesman, and Scott the financing guru for getting me a de I was astonished at the attention, the service, and the effort put forth by Steve Smith, my salesman, and Scott the financing guru for getting me a deal that works for me. I had called another Ford dealer before going to Andy Shaw, and told them what I was looking for, called twice, they never got back to me. Steve Smith made sure he kept in contact and was just a really nice man. I had a great experience getting my beautiful new C Max, and highly recommend the m to anyone looking for a salesman, and financing guru that take pride in what they do, and value you . Let's not forget that I love Ford vehicles too. Thanks guys, you made it happen for me and made me feel like I mattered. More

Awesome Great, Knowledgeable and straight forward. Dealt with Don Bradley and would go back to him for vehicle needs and questions. Good experience with Scott Great, Knowledgeable and straight forward. Dealt with Don Bradley and would go back to him for vehicle needs and questions. Good experience with Scott Rodes also. More

Awesome Greg Jamison was great. Andy Shaw is awesome . The service department is great, the body shop is awesome. There is no other place to purchase a vehicl Greg Jamison was great. Andy Shaw is awesome . The service department is great, the body shop is awesome. There is no other place to purchase a vehicle. Thank you Andy Shaw Ford More

it was a great experiance, dustin is a great man . I enjoyed my time there and my salesman and the finance manager. they were polite, friendly ,knowledgeable,and helpful on getting me a good price and I enjoyed my time there and my salesman and the finance manager. they were polite, friendly ,knowledgeable,and helpful on getting me a good price and the car i wanted. More

I was given a gross understatement of the time required Because my 2016 F-150 is still under warranty, and because I had bought it at this dealership, and because I had once already been back to this dealer Because my 2016 F-150 is still under warranty, and because I had bought it at this dealership, and because I had once already been back to this dealership for this same repair, I made an appointment to have my air-conditioning fixed. When I explained that I would be waiting in the waiting room for my truck to be finished, and when I asked about how long it would take, I was told an hour or so. And I made my further plans for the day on that basis. Well, the repair actually took about TWO hours, in order words TWICE the time estimate I had been given. Andy Shaw has got to improve on managing its customers' expectations! More