Andy Mohr Nissan

there was a problem,but they went out of their way to fix i got a 2004 Armada.They did tell me there was an issue with the muffler.After i bought the Armada for 3400.00,I took it to a shop and was told there i got a 2004 Armada.They did tell me there was an issue with the muffler.After i bought the Armada for 3400.00,I took it to a shop and was told there was an issue with the catalytic converter and would cost about 1900.00 to fix.I called Andy Mohr and talk to Pat Hurst.He got the price down to 1200.00 and agreed to pay all but 250.00.I signed a TAKE AS IS...he could have said i was SOL...but he did not.He went out of his way to help me and was very nice.As was the person who sold it to me Zac McCloud .Everyone at Andy Mohr were great and will be back to purchase my next car. More

Did NOT feel valued nor treated well during my experience. Will never buy a car from this location again. The other Andy Mohr is better experience. Will never buy a car from this location again. The other Andy Mohr is better More

Jeff was a great sales person to work with. Moose was great too and made us a great deal! We would definitely recommend Andy Mohr! great too and made us a great deal! We would definitely recommend Andy Mohr! More

Anil is Awesome ! This is my 2nd lease with him and I will come back ~ Thank you Anil for your help and professionalism you rock will come back ~ Thank you Anil for your help and professionalism you rock More

My car had rear and some right panel damage. I turned in on Monday and picked it up on Friday. It was better than new. on Monday and picked it up on Friday. It was better than new. More

Satisfied with the service of 5K mile oil change service passenger side tail light bulb change and engine drive belt change and ride to work with Jack passenger side tail light bulb change and engine drive belt change and ride to work with Jack More

I had an oil change and tire rotation done for my Nissan. By the time I got home turned the computer they called to tell my car was done. Super fast service! By the time I got home turned the computer they called to tell my car was done. Super fast service! More

Total Lack of Effort My 2 year old Nissan Sentra that I purchased with Andy Mohr was having issues starting without getting a jump from another vehicle. Andy Mohr's locati My 2 year old Nissan Sentra that I purchased with Andy Mohr was having issues starting without getting a jump from another vehicle. Andy Mohr's location is about a 50 minute round trip for me to make. The timing of the issue was unfortunate, happening for the first time after work the evening before Christmas Eve. Of course the dealership wasn't open 12/24 or 12/25 (understandably) so my car was out of order for 2 1/2 days by the time I could get it over there on 12/26 for service. I don't get time off around the holidays except for the actual holiday so I had to take time out to go to a service appointment. I drove in and was met by John in the service department. I explained the issue and went to sit in the service waiting room with my husband in case we would have to leave it there. We barely sat down when John came back in telling us it was just a key fob battery issue....Not only had we already troubleshot the key fob issues at home, we had also replaced the battery only a week before. Both my husband and I objected to that being the issue, but John insisted that was the problem and they had replaced the battery and sent us on our way after what could only be 10 minutes. I went to work only to find myself stranded again at 5 PM...I got a co-worker to jump my car to get me home and told my husband the issue was still happening. John had told us the dealership had replaced the battery in the key fob, but to double check I grabbed my spare keys to see if the issue was still there. Sure enough it didn't start with that set either. Out of curiosity, I opened my original key fob and the spare. It turns out the google search I did resulted in me purchasing the wrong 3V battery (2032) when my spare (original) had a 3V (20XX). My mistake there....however, the dealership had not even bothered to remove the incorrect battery during our 10 minute stay. John looked me in the eye and told me they had changed out the battery! Still, the key fob was not the issue. I was pretty upset about the lack of effort and the disrespect shown for my own time. I called the service department and asked to speak to John and told him it was not the key fob (like both my husband and I had said at the dealership) and he nonchalantly was like "Oh, well I thought it could be this other issue too, but I just wanted to see if the easy fix would work". Let me get this straight, you knew that another issue could be present, but you didn't even take the time to double check before LYING to me and sending me on my way with a broken car??? He told me just to bring the car back and we'll see if that's it. I told him the dealership was a 50 minute round trip for me and that I didn't have any time off work and he did not care at all about my own time or inconvenience. No apology, nothing. If bare minimum effort and lack of respect for your customer's time is what counts as "service" here....count me out. I also called the sales rep that sold me the car, because no one in the whole facility could seem to tell me what was covered under the 3 year, 36,000 miles warranty and he was just as unhelpful. I talked to 3 different people in this Nissan facility and not one of them was consistent in telling me what the warranty actually covered. Seriously, get your stuff together. Horrible service. I went to Ed Martin Nissan and two gentlemen named Carl and PJ solved the issue and knew the warranty as well. It wasn't an easy one to solve, but they were thorough and made sure the real issue was fixed before I drove off their lot. More