Anderson Subaru

The way car buying should be. I am 20 yrs old and was looking to purchase my first car. I went to several dealerships and was either ignored or left feeling overwhelmed. My family I am 20 yrs old and was looking to purchase my first car. I went to several dealerships and was either ignored or left feeling overwhelmed. My family had never owned a Subaru, but I wanted to check it out. From the get go Brian, our salesman, was wonderful and I knew I was in good hands immediately. We went on a test drive in a Crosstrek, and without a doubt that was the car I wanted. -After a great education about the car we got down to the deal. At first I didn't think it would happen, but Brian never stopped trying. In the end I got the car I wanted at a price I can afford, all because of Brian. It was such a positive experience for my first purchase of a car. I would highly recommend all my friends and anyone looking for a new vehicle to go see him. Thank you to Brian and the guys at Anderson Subaru. More

Poor Customer Service, Rude Employees This is the last time I will deal with Anderson Subaru. I once used them exclusively to service my Subaru until a few years ago when I had a negative This is the last time I will deal with Anderson Subaru. I once used them exclusively to service my Subaru until a few years ago when I had a negative experience with the employees there. However, the issue was addressed to my satisfaction then. Today has cemented my choice to never use the dealership again. I had a part go bad and the dealership I purchased the car from told me it was covered under warranty. I made an appointment at Anderson Subaru on Monday, and received no less than 2 phone calls, 1 text message and 1 email to confirm my appointment. This was incredibly annoying but I could look past it. When I arrived, a woman greeted me and when I told her I had an appointment, she seemed to know nothing about it. I was then greeted by a service advisor, who quickly spat out a load of legal jargon, glancing over something about a $100 deductible, then proceeded to say that if the part had been tampered with, it was no longer covered by warranty etc. I thought this was rushed, but assumed it was just the legalese they had to inform the client about before work began. Almost two hours later, I am handed a piece of paper by the same service advisor, who said the woman at the counter could check me out and then promptly left before I could ask any questions. By this point, my car has been serviced, but no one has approached me with what was wrong, how it was going to be fixed, or that I would have to pay anything to have it replaced. When I asked for the name of the advisor, I was simply handed a business card, my card was charged and I was told I was free to go. I then received a phone call from the service advisor, who was extremely rude and aggressive, informing that she had told me I would have to pay something and that she never had to explain this to other clients, and generally made me feel like some kind of idiot child. When I explained that I had questions, and not only did she fail to address, she disappeared before I could ask, she was non-apologetic. When I said I would talk to a manager about this, she told me to go right ahead and she didn't care. I am an avid Subaru lover. My wife and I had planned on purchasing another Subaru from Anderson shortly after the New Year. We will now be looking to buy from someone else. I do not recommend them for any type of service. EDIT: I have spoken to a Mr Stokes and he was very helpful. He reviewed my transaction and the phone call with Maria and saw what a negative experience I had. I feel a lot better after speaking to him and will consider going to Anderson Subaru in the future. Thank you Mr. Stokes! More

Stopped By To Buy Hey gang! My husband's truck broke down and we were in need of a new vehicle pronto! We knew that we were in the market to buy and we came to Anderson Hey gang! My husband's truck broke down and we were in need of a new vehicle pronto! We knew that we were in the market to buy and we came to Anderson Subaru based on a few vehicles listed on their website. We phoned ahead and spoke to Paul Simpson who had the vehicle we were interested in parked front and center as we pulled up to the dealership. After a few pleasantries and a handshake, we were off on our test drive. Arriving back at the dealership, we knew we were ready to buy! Paul Simpson made the process easy and pain free which worked out beautifully for my husband and me! We closed the deal in record time and we can now safely get back and forth to work (and play) once again! More

Great dealership Very great dealership didn't get the usual runaround from person to person like other dealerships. Steve and Paul were great to deal with bought the c Very great dealership didn't get the usual runaround from person to person like other dealerships. Steve and Paul were great to deal with bought the car I wanted and got a great deal More

First Class experience and no pressure at all I went in just looking at some options to replace my Pontiac G8, I had already look at some vehicles and had nothing for luck, everything from lack of I went in just looking at some options to replace my Pontiac G8, I had already look at some vehicles and had nothing for luck, everything from lack of comfort in vehicles to overly pushy salespersons (including one who was always to close me). Steven Simpson was the first person I encountered and allowed me to roam the lot by myself and look with out someone breathing over my shoulder. As soon as I found something that interested me, he grab the keys and explained the features of the car and let me take it for a ride (WRX Premium). From start to finish their patience with me and my situation blew me away. They even stayed late to finish things up for me so I can drive home that night in my new car. When you go to Anderson, request Steven Simpson for sales, he will take care of you from start to finish. More

A repeat customer for many reasons As a long time Subaru owner, I have been pleased everytime I have worked with Sales/Leasing Agent Steven Simpson and Finance Manager Paul Simpson. I r As a long time Subaru owner, I have been pleased everytime I have worked with Sales/Leasing Agent Steven Simpson and Finance Manager Paul Simpson. I recently went back to work with those two to get into a 2016 Forester 2.5i Touring and I absolutely love my car. I also loved how easy those two made the process. Steven listened to what I wanted, how I wanted it, and when I wanted it and with Paul, Steven made it happen in aa easy and painless way. Those two are a father and son power duo! For those reasons, I have become a loyal customer and will look to them in the future for all of my car needs and will continue to refer them to others. More

Wonderful The owner Paul and his son Steven were very honest and fair with the amazing car they sold me. They worked with me really well and made my first car b The owner Paul and his son Steven were very honest and fair with the amazing car they sold me. They worked with me really well and made my first car buying experience a pleasant one. More

Terrible Service Department This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were di This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were disturbing. They are looking out for themselves and could care less about the customer. Part of the maintenance package for the Outback Subaru is to have a free oil change and tire rotation up to 24,000 miles. The owner's car had 5000 miles and was less than 2 years old. Yet a bill had to be paid for that service. We asked to be reimbursed but were told since the owner didn't actually bring the car in for the service, we would not be able to get our money back. Not only that, the service department manager insulted me in a recorded phone call. We will never give this dealership our business again. More

Rude Salesperson Paul Simpson First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Pau First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Paul Simpson told me that USAA is not in the car buying business, and wanted to explain that to me. I did not want to waste his time or mine and asked him if he would get the fax they sent. Once he did that he came back and said, "Well that isn't even the car you were going to buy." So, I said I'm sorry. He goes, "Oh so your sorry now! After you were rude to me." I said that I wasn't rude to him, I just didn't want to waste his time or mine. He said, "Oh, you want to talk now, well I'm not talking to you and there's the door." So, I left. I will not go back. More

Not a very thorough inspection I took my Outback in for a 60K mile service. All they did was change the oil and air filter and rotate the tires, despite me pointing out that the ser I took my Outback in for a 60K mile service. All they did was change the oil and air filter and rotate the tires, despite me pointing out that the service manual requires much more at that interval. The parking brake doesn't work and that was missed on the inspection leading me to believe the inspection is not very thorough at all. I was told I would receive a call to schedule the brake repair, and I have yet to hear from them after a week. More