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Anderson Subaru

Pensacola, FL

4.9
269 Reviews

7050 Pensacola Blvd

Pensacola, FL

32505

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269 Reviews of Anderson Subaru

September 07, 2016

The way car buying should be. I am 20 yrs old and was looking to purchase my first car. I went to several dealerships and was either ignored or left feeling overwhelmed. My family More

by Fcampisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jones
Sep 12, 2016 -

Anderson Subaru responded

Fcampisi, Thank you so much for the feedback on your experience! I’m so glad we could give start your automotive ownership off on a positive note. We strive to give the best customer purchase experience, and have even held the #1 spot in the nation on it. We know how stressful and overwhelming car buying can be and we aim to help you overcome and feel good about the decision. Thank you again and enjoy your new ride. Call or stop by when you’re ready for an oil change, have any questions, or need other service! Adventure On, Helen Moss and All Your Friends at Anderson Subaru of Pensacola Florida

August 25, 2016

Poor Customer Service, Rude Employees This is the last time I will deal with Anderson Subaru. I once used them exclusively to service my Subaru until a few years ago when I had a negative More

by BLee1317
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Maria Ceasar, Ricky Stokes
Aug 25, 2016 -

Anderson Subaru responded

Dear BLee1317, Thank you so much for taking the time to let us know about your visit. I am terribly sorry to hear that we may not have handled the communication of your service details in a textbook manner, and therein we aim to make this a learning experience! So, as of now, our Service Manager has been in touch with all parties involved here, has listened to your recent phone call with the Service Advisor, and has read your feedback. As such, he will be reaching out to you very shortly (probably within the hour) to discuss. Again, we like to turn negatives into positives, and we appreciate your review. I am sure you will be satisfied upon speaking with our Service Manager this afternoon. However, if for ANY reason you are not, and you still want to speak to someone here, please feel free to call me at 850-696-1240 or I can be reached 24/7 by email at helen@andersonsubaru.com. Adventure On, Helen Moss and Your Friends at Anderson Subaru of Pensacola, FL

August 03, 2016

Stopped By To Buy Hey gang! My husband's truck broke down and we were in need of a new vehicle pronto! We knew that we were in the market to buy and we came to Anderson More

by Katherine Hardy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simpson, Steven Simpson
Aug 11, 2016 -

Anderson Subaru responded

Pronto car buying here at Anderson Subaru! Thanks you for taking the time to tell us about your car purchase. Sounds like we had the car and you were ready, what a great combination for all. Great to hear we scored positively on your buying experience scale! We look forward to seeing you in the Service Department, or anytime you need assistance. Your Friends at Anderson Subaru of Pensacola #AdventureOn

July 18, 2016

Great dealership Very great dealership didn't get the usual runaround from person to person like other dealerships. Steve and Paul were great to deal with bought the c More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Simpson
Sep 12, 2016 -

Anderson Subaru responded

Bryan, Thank you for the review! So glad you appreciate our low pressure style. Enjoy the ride and we hope to see you soon when you need service. Adventure On, Helen Moss and all Your Friends at Anderson Subaru of Pensacola, Florida

July 11, 2016

First Class experience and no pressure at all I went in just looking at some options to replace my Pontiac G8, I had already look at some vehicles and had nothing for luck, everything from lack of More

by wpeacock2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simpson, Steven Simpson
Sep 12, 2016 -

Anderson Subaru responded

wpeacock2007, Oh no! So sorry you had to endure a sales person in your personal bubble before you came to Anderson Subaru! That's just no fun. Glad to hear we gave you the space you needed and the (kind of) attention you wanted while purchasing your new ride. Thank you so much for taking the time to leave us a review here. As you may know, we rely heavily on word-of-mouth and referrals, and are happy you took the time to write about your experience. Adventure On, Helen Moss and All Your Friends at Anderson Subaru of Pensacola, Florida

July 06, 2016

A repeat customer for many reasons As a long time Subaru owner, I have been pleased everytime I have worked with Sales/Leasing Agent Steven Simpson and Finance Manager Paul Simpson. I r More

by RCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simpson, Steven Simpson
Feb 20, 2017 -

Anderson Subaru responded

So glad to hear you had a wonderful buying experience. We aim to help our customers feel like family, and it's rewarding to hear we got it right! Thank you for taking the time to leave us a review! Adventure On, Helen Moss & Your Friends at Anderson Subaru of Pensacola FL

May 22, 2016

Wonderful The owner Paul and his son Steven were very honest and fair with the amazing car they sold me. They worked with me really well and made my first car b More

by Kzimmy313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simpson, Steven Simpson
Aug 11, 2016 -

Anderson Subaru responded

Thank you so much for taking the time to share your feedback with us. We are excited to help you enter the car-ownership world with a smile on your face, some are not so lucky. We like to believe we provide a great experience in Sales and again in Service, so let us know how and when we can assist you again in the future - and don't forget to tell your friends and family! Your Friends at Anderson Subaru of Pensacola #AdventureOn

May 17, 2016

Terrible Service Department This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were di More

by C Kasler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maria Ceasar, Ricky Stokes
Feb 20, 2017 -

Anderson Subaru responded

If you need to chat with our customer service team - any time about anything - please feel free to call 850-696-1249. We hope to resolve your concerns. Thank you, Helen Moss & Your Friends at Anderson Subaru of Pensacola FL

May 16, 2016

Rude Salesperson Paul Simpson First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Pau More

by Customer
Recommend Dealer
No
Employees Worked With
Paul Simpson
Feb 20, 2017 -

Anderson Subaru responded

If you need to chat with our customer service team - any time about anything - please feel free to call 850-696-1249. We hope to resolve your concerns. Thank you, Helen Moss & Your Friends at Anderson Subaru of Pensacola FL

April 01, 2016

Not a very thorough inspection I took my Outback in for a 60K mile service. All they did was change the oil and air filter and rotate the tires, despite me pointing out that the ser More

by FlOutback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Feb 20, 2017 -

Anderson Subaru responded

If you need to chat with our customer service team - any time about anything - please feel free to call 850-696-1249. We hope to resolve your concerns. Thank you, Helen Moss & Your Friends at Anderson Subaru of Pensacola FL

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