Anderson Subaru

A Truely Unique and Wonderful Buying Experience Anderson Subaru is far from the closest Subaru dealer to my residence, but as I hunted for a Subaru and a dealer who would work with me to coordinate Anderson Subaru is far from the closest Subaru dealer to my residence, but as I hunted for a Subaru and a dealer who would work with me to coordinate the end of my BMW lease and the leasing of a new Outback 3.6R Touring, they were the third to be contacted. And my search ended there in Pensacola. Paul and Wayne made it clear that my needs/desires ranked #1 (for real - not just talk) and whatever came second was way down their priority list. Paul sketched out the lease deal to give me an idea of the cost once things were finalized with Subaru Financial Services. And he would start looking for the exact car I wanted, when I wanted it. He found the car, arranged for its delivery, completed the lease agreement, got it approved and called me two days after our first conversation to tell me that I could come in at my convenience, give him a personal check, sign some papers and leave with my new Subaru. What a dealership!! I have bought or leased over twenty new vehicles from franchised dealers representing a broad range of cars: Mercedes, Jaguar, BMW, Cadillac and Pontiac, Toyota, Hyundai, Mini. None of the dealers has even come close to the virtually perfect customer experience I've had at Anderson Subaru. And this wonderful experience is a function of this dealership and its staff -- it's not Subaru, it's ANDERSON SUBARU that is so very good. In contrast, my local Subaru dealer tried to sell me an in-stock 2.5 Outback; when I declined, the salesman let me know (in a very hush-hush disclosure) that Subaru was going to discontinue the 3.6R six cylinder engine. Not exactly sure when but it was coming. I questioned this information and never heard a peep from this confidential informant/sales person. I contacted the Subaru US Hq and received an apology for the misinformation. A second dealer told me that the Touring model was very hard to get and I should place my order for one right away (3 months before I would need it). Thinking that that was not too bad, I asked the sales person to price the lease I wanted and let me know what the cost would be. Never heard from this guy either. Avoid run-arounds, misinformation and indifference to you as a customer and go to Anderson Subaru, just off I-10 at exit 29, south (I think) check before you go, but do go. More

I'm sold on my new Forester! I'm truly impressed with the quality engineering of this car. Wayne Barr was my salesman and he helped me immensely, explaining all the wonderful safe I'm truly impressed with the quality engineering of this car. Wayne Barr was my salesman and he helped me immensely, explaining all the wonderful safety features that are built into the vehicle. Wayne made sure that I had a thorough understanding of the car. He was patient, no-nonsense, and professional, and made me feel at home at Anderson Subaru. The whole car buying process was among the smoothest I've ever experienced! More

Two Foresters in two months. After looking at Honda's and Toyota's, my wife and I found the experience at Anderson far superior to all others. Brian Jones, our salesperson, was f After looking at Honda's and Toyota's, my wife and I found the experience at Anderson far superior to all others. Brian Jones, our salesperson, was friendly, honest, professional, and went above and beyond what he had to do to help us. We felt like family at Anderson. We liked my wife's 2017 Forester so much, two months later I decided to buy one for me. I found a really nice 2013 model. I contracted Brian, and he got me in the car the same day. Any time we walk in the Anderson dealership, we are always greeted with friendly smiles and our first names. Every need is met quickly and efficiently. Paul Simpson processed the paperwork in a friendly, timely manner. I will continue to use Brian, and the Anderson team in all future purchases, and recommend them to family and friends. Victor and Kelly Strozier More

Outstanding Service! I recently purchased a large order from Anderson Subaru’s parts department. It consisted of many different line items that were mostly made up of gask I recently purchased a large order from Anderson Subaru’s parts department. It consisted of many different line items that were mostly made up of gaskets, seals, nuts, and bolts. Though the dollar amount wasn’t very high, I was treated with outstanding service! I felt valued as a customer and that my order was handled with pride. Upon receipt of the order, the items were all accounted for, grouped together, and in protected packaging. Non of the gaskets were bent or damaged as I’ve experienced at other, non-Subaru parts departments in the past. Online ordering was also a huge help with my limited schedule. I felt the prices were fair and was impressed by the cleanliness of the facility as well. I will definitely be a returning customer in the future and will recommend this dealership to all of my friends and family in the Subaru community. Thanks Anderson Subaru! More

It'll never be this easy again. Bottom line: We spent more time waiting for them to peel the stickers off the window than we did haggling over the price and add-ons. We met up wi Bottom line: We spent more time waiting for them to peel the stickers off the window than we did haggling over the price and add-ons. We met up with Brian Jones, knowing exactly which car we wanted. Brian greeted us with a warm smile and got us right into test driving the car. He was straight forward and honest with all of our questions, and by the time we arrived back at the dealership, we knew it was the car for us. We got back to Brian's office, and pricing was straight forward, no back and forth or nickel and diming and we felt we got a great deal. I'm never too worried about dealing with the salesman, but its the back office financing that I always dread. All the warrantees, extras, and gotcha fees are normally a pain. But at Anderson I was wrong again. Paul Simpson was was waiting at his desk and gave us a run down of a set of fair-priced warrantees and extras and when we declined he moved right along to processing our paperwork. No hassle, no pressure, just good customer service. Brian even spotted a cosmetic issue with the car caused by the maintenance staff AFTER we signed the paperwork and he immediately apologized for it and offered to have it fixed at no cost to us at our convenience. When we were waiting for them to pull our new car up, I turned to my wife and said "car buying will never be this easy again". VERY military friendly. More

SLOW service If you are wanting to pay $83 for an "express" oil change and tire rotation that actually takes 2 hours then this is the place for you! I called to sc If you are wanting to pay $83 for an "express" oil change and tire rotation that actually takes 2 hours then this is the place for you! I called to schedule an appointment for an oil change but they wouldn't let me they said an oil change you just drop in for and it takes 30-45 minutes. The service was so slow and way over priced! Most places rotate tires for free at oil changes. Save yourself some time and money and bring your vehicle somewhere else. More

Car buying made easy I had a wonderful experience buying my new Subaru. I was going to test drive 2 other cars before I made up my mind and Anderson Subaru was my first s I had a wonderful experience buying my new Subaru. I was going to test drive 2 other cars before I made up my mind and Anderson Subaru was my first stop. Needless to say I didn't make it to the other dealerships. Brian Jones was a pure pleasure to work with and I would definitely buy another car from him. More

The way car buying should be. I am 20 yrs old and was looking to purchase my first car. I went to several dealerships and was either ignored or left feeling overwhelmed. My family I am 20 yrs old and was looking to purchase my first car. I went to several dealerships and was either ignored or left feeling overwhelmed. My family had never owned a Subaru, but I wanted to check it out. From the get go Brian, our salesman, was wonderful and I knew I was in good hands immediately. We went on a test drive in a Crosstrek, and without a doubt that was the car I wanted. -After a great education about the car we got down to the deal. At first I didn't think it would happen, but Brian never stopped trying. In the end I got the car I wanted at a price I can afford, all because of Brian. It was such a positive experience for my first purchase of a car. I would highly recommend all my friends and anyone looking for a new vehicle to go see him. Thank you to Brian and the guys at Anderson Subaru. More

Poor Customer Service, Rude Employees This is the last time I will deal with Anderson Subaru. I once used them exclusively to service my Subaru until a few years ago when I had a negative This is the last time I will deal with Anderson Subaru. I once used them exclusively to service my Subaru until a few years ago when I had a negative experience with the employees there. However, the issue was addressed to my satisfaction then. Today has cemented my choice to never use the dealership again. I had a part go bad and the dealership I purchased the car from told me it was covered under warranty. I made an appointment at Anderson Subaru on Monday, and received no less than 2 phone calls, 1 text message and 1 email to confirm my appointment. This was incredibly annoying but I could look past it. When I arrived, a woman greeted me and when I told her I had an appointment, she seemed to know nothing about it. I was then greeted by a service advisor, who quickly spat out a load of legal jargon, glancing over something about a $100 deductible, then proceeded to say that if the part had been tampered with, it was no longer covered by warranty etc. I thought this was rushed, but assumed it was just the legalese they had to inform the client about before work began. Almost two hours later, I am handed a piece of paper by the same service advisor, who said the woman at the counter could check me out and then promptly left before I could ask any questions. By this point, my car has been serviced, but no one has approached me with what was wrong, how it was going to be fixed, or that I would have to pay anything to have it replaced. When I asked for the name of the advisor, I was simply handed a business card, my card was charged and I was told I was free to go. I then received a phone call from the service advisor, who was extremely rude and aggressive, informing that she had told me I would have to pay something and that she never had to explain this to other clients, and generally made me feel like some kind of idiot child. When I explained that I had questions, and not only did she fail to address, she disappeared before I could ask, she was non-apologetic. When I said I would talk to a manager about this, she told me to go right ahead and she didn't care. I am an avid Subaru lover. My wife and I had planned on purchasing another Subaru from Anderson shortly after the New Year. We will now be looking to buy from someone else. I do not recommend them for any type of service. EDIT: I have spoken to a Mr Stokes and he was very helpful. He reviewed my transaction and the phone call with Maria and saw what a negative experience I had. I feel a lot better after speaking to him and will consider going to Anderson Subaru in the future. Thank you Mr. Stokes! More

Stopped By To Buy Hey gang! My husband's truck broke down and we were in need of a new vehicle pronto! We knew that we were in the market to buy and we came to Anderson Hey gang! My husband's truck broke down and we were in need of a new vehicle pronto! We knew that we were in the market to buy and we came to Anderson Subaru based on a few vehicles listed on their website. We phoned ahead and spoke to Paul Simpson who had the vehicle we were interested in parked front and center as we pulled up to the dealership. After a few pleasantries and a handshake, we were off on our test drive. Arriving back at the dealership, we knew we were ready to buy! Paul Simpson made the process easy and pain free which worked out beautifully for my husband and me! We closed the deal in record time and we can now safely get back and forth to work (and play) once again! More