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Ancira Nissan
San Antonio, TX
6,441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,441 Reviews of Ancira Nissan
January 11, 2011
Our visit to Ancira Nissan was more than above average. We were treated greatly by the employees there as soon as we walked in the door, but it wouldn't have been easy had it not been for Albert being ther We were treated greatly by the employees there as soon as we walked in the door, but it wouldn't have been easy had it not been for Albert being there from the get go. Albert made our car buying experience very easy and hassle free. He was very sincere about listening to our needs and finding the right car for our budget. He also gave us his word that he would take care of us and that we got the best deal. Albert not only came through with what he promised, he also got us a great car!!! My fiance and I would love to thank him for his time and patience in helping us get into a better situation than we were before. We will be sure to refer anybody to him who is looking for a new vehicle. Also, we will not be going to anyone else when we purchase our next vehicle. Albert, again thank you for your time and hard work in helping us. You truly were a best friend that was looking out for us. Cannot forget the work our finance manager Ruben Rodriguez did. He answered all of our questions and explained throughly involving the extended warranties and the additional coverages that we could add to our financing. Thank you again Ruben. More
by jagcat
Employees Worked With
Albert Mousisyan
January 05, 2011
No high pressure sells, just friendly sells person which was very easy to communicate and make the shopping experience enjoyable. Sells person was very helpful in searching the inventory and finding the ex was very easy to communicate and make the shopping experience enjoyable. Sells person was very helpful in searching the inventory and finding the exact model with options which were on the list of items required More
by NoelKDickinson
Employees Worked With
Albert Mousisyan
January 03, 2011
My daughter purchased a Nissan Murano awhile back and paid full asking price for same. She didn't haggle over the price so it was a perfect transaction for Ancira. When she took delivery however, the sal paid full asking price for same. She didn't haggle over the price so it was a perfect transaction for Ancira. When she took delivery however, the salesman told her she would have to "purchase" the keychain remote. She has an infant and it is very inconvenient not to have this. This is very bad customer service and no way to influence customers in my opinion. We will not be returning to this dealership or any other Ancira dealership. More
by denmax
Employees Worked With
female salesperson
January 02, 2011
I am Mansour Mehrbod, on the last day of 2010 my wife walked through your store and we bought a Nissan Sentra and we are really glad of dealing with "ANSIRA". before we get to your store we checked some walked through your store and we bought a Nissan Sentra and we are really glad of dealing with "ANSIRA". before we get to your store we checked some other store but your Employee and you cars and your prices are so much better than other store, especially your sales man "ALBERT MOUSISYAN" helped us a lot and we do appreciate for all these. We hope your business every day get beter and beter. More
by mansour_meh
Employees Worked With
Albert Mousisyan
December 31, 2010
It had been a while since we bought a new car. The experience was better than we expected. Everyone we met was friendly and willing to help us with any needs. The salesman was very informative and k experience was better than we expected. Everyone we met was friendly and willing to help us with any needs. The salesman was very informative and knowledgeable about the vehicle. Dealership was comfortable and clean, with a comfortable waiting area. More
by dkmoser
Employees Worked With
Mickey Davila
December 30, 2010
Chris treated us with respect and he never forced us to look or to purchase a certain vehicle. He was profecional with his work. Chris was always looking for vehicles that were in our needs and not in wa look or to purchase a certain vehicle. He was profecional with his work. Chris was always looking for vehicles that were in our needs and not in wants. Chris let us make a wise purchase insted of a forced purchase. We have been to other delers with sales personal that just wanted to make thier quota. When we need to purchase another vehicle we will come back to Chris (Ancira Nissan) and we will recommend to others. More
by JustLove1993
Employees Worked With
Chris Ahmad
December 28, 2010
We had a great experience working with Sippy to find the car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a new car is always an apprehensive experience but Sippy made it easy! More
by ericahallam
Employees Worked With
Sipriano Olivarri
December 28, 2010
The sales team worked very hard to find a deal that met my needs. Together we were able to mitigate every issue that arose during the process, and I was able to get a new car at a very reasonable price. T my needs. Together we were able to mitigate every issue that arose during the process, and I was able to get a new car at a very reasonable price. The financing deptartnebt neotiated with me to make the extended warranty affordable for my budget. More
by AEL
Employees Worked With
Sipriano Olivarri, Randy Moon, Freddy Apolinar
December 17, 2010
A couple of months ago, I visited Ancira and spoke with Jaime Gonzalez to see if he had any used Maximas. He did not but said that he would call if something comes in. A few weeks ago Jaime did call and Jaime Gonzalez to see if he had any used Maximas. He did not but said that he would call if something comes in. A few weeks ago Jaime did call and said he had two possibles. I waited too long to come in and they were sold when I arrived; however, Jaime suggested I look at a loaded '07 Altima, which had just arrived. Jaime continually kept me posted as to its cleaning and repairs to see and drive when completed. I bought it with add repairs needed, including a new windshield through Jaime and his boss. Jaime kept me posted as promised. He found me a glovebox manual and is getting the 2nd key. Jaime's dedicated service and attention to details is outstanding. Thank you........ More
by tmathieu1
Employees Worked With
Jaime Gonzalez
December 17, 2010
We purchased a brand new 2008 Altima from Ancira in May 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bou 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bought/driven! During the year and a half we owned that car, we had it in for service almost a dozen times. The transmission was horrible - Ancira replaced the transmission totally as well as several sensors in the engine that affect transmission performance, but could never seem to work the "bugs" out of it. The transmission had a very pronounced "stutter" when starting from a stop and very poor transition between speeds. Junk. The passenger airbag light (displaying that the passenger airbag was turned "OFF") would illuminate constantly despite a passenger occupying the passenger seat (and yes... the passenger weighed far more than the minimum weight required to activate the seat sensor to turn the airbag "ON"). Ancira replaced the seat bottom as well as other circuitry, but the airbag problem persisted - a HUGE SAFETY issue! After several returns for service, we had finally had enough with this piece of junk car and I asked to speak to a sales manager regarding a "customer good-will" trade-in of this Altima for a different vehicle. I spoke to the sales manager and told him that I was not looking for anything "free" - just a reasonable trade-in offer for this car that they had sold to us - due to all of the problems we had experienced with it. I was going to buy another vehicle from Ancira if they could get me a reasonable trade-in offer for the junk they sold us. Again - not asking for anything "free" - just reasonable customer good-will on their behalf. We looked at a couple of different options and that specific day, they didn't have anything that met our requirements, so I was handed the sales manager's business card and was told that they would get what we needed and that he would call me in no less than 72 hours with a deal. 72 hours came and went with no return call, so I called them back... I was then told that they would not be willing to extend a reasonable offer for their junk that they sold us and they were not going to work a deal with us at this time. I have A-1 credit (780+ score) and the next day, I went and traded the Altima in at a significant loss for a fully-loaded 2010 GMC Yukon 4x4. My purchasing power was no factor in this equation - the EXTREMELY POOR customer service given by Ancira and their unwillingness to stand behind their product was entirely to blame for this whole scenario. All we expected was a quality product at a reasonable price and for Ancira to stand behind their product that they sold to us. We will NEVER purchase another vehicle from the Ancira Auto Group, nor purchase another Nissan vehicle again - ever! They simply do NOT stand behind their products. ***** Follow-Up ***** I received a follow-up email from Ronda French, VP & GM for Ancira Nissan due to my review on this site. I then followed up with a phone call and spoke with her personally regarding this issue. I have received a full admission of error on Ancira's behalf as well as a full apology. I also received her personal guarantee that an error such as this would never happen again on Ancira's behalf in future business dealings. While I am not able to delete this review due to the lack of a delete option on DealerRater.com, I wanted to ensure that this follow-up action was properly documented on my review. More
by unsatisfiedAnciracustomer
Employees Worked With
Ronda French
