Ancira Nissan

Not good customer service. Not honest. I had my car towed to the dealership for a repair. When picking up the car they only gave me the car key. I asked where is my electronic key' he says I had my car towed to the dealership for a repair. When picking up the car they only gave me the car key. I asked where is my electronic key' he says we don't have it, call the towing company so I do. I call him back with the name of the driver he confirms, he gave etc. both keys to dealership. I call Greg back, he seemed annoyed and tells me I looked and I can't find it? I sat we'll I'm sorry but I did not lose the key " the dealership did. He tell me I cannot promise you anything " but I'll speak to my supervisor and get back to you. A 1 day passed and I heard nothing back. So I called again. This time he says " yeah I can't find it anywhere ? I say yes we established that the day before yesterday " you said you would speak to your supervisor and never got back with me. I just want my key ". I examined this is frustrating and should have and could have been resolved the morning I picked up my car and this was not good service at all. He says yes sir " lets have my supervisor call you back. The supervisor never called me back " I received a voice mail later from Greg saying ill order you one next week. I just feel like he did not care, I also don't feel like he looked into anything from the start, I feel very disappointed considering this was their losing my electronic key. This did not have to happen this way from the start. :-( More

The best experience I've had I purchased a used 2013 Mercedes from Moe last month and my experience was definitely the best I have ever had. Me. Fallaha was very Friendly, profes I purchased a used 2013 Mercedes from Moe last month and my experience was definitely the best I have ever had. Me. Fallaha was very Friendly, professional and very knowledgable. I highly recommend Moe and Ancira Nissan to everyone. You shall see me in couple years for my next purchase! More

I have dealt these guys three times, and each time they have made it so easy. They don't play games, none of that "let me ask my sales manager" and then disappearing for 10 minutes. I've tried twice to b have made it so easy. They don't play games, none of that "let me ask my sales manager" and then disappearing for 10 minutes. I've tried twice to buy a car from that other Nissan dealer on the north side, but both times they made the process painful and frustrating. I will definitely run with these guys for my 4th, 5th, 6th till the nth time for a car. More

Dissatisfied customer Hi I am very dissatisfied with the service at Ancira Nissan went to trade in my vehicle and now I'm left with broken car. Hi I am very dissatisfied with the service at Ancira Nissan went to trade in my vehicle and now I'm left with broken car. More

I bought my first brand new car from Ancira Nissan this past weekend. Alfred, Angelina and Carolina were great to work with. I was looking for some specific things in a vehicle and they worked very hard to past weekend. Alfred, Angelina and Carolina were great to work with. I was looking for some specific things in a vehicle and they worked very hard to meet my expectation in a car. After having bad experiences with a certain other dealers it was comforting to work with Ancira Nissan because I knew they had my best intentions in mind. More

Horrible and unacceptable behavior from Ancira employees. I contacted Ancira Nissan on Monday for a 2012 Pro-4X that was listed at 17488 on their webiste. After verifying that the price was indeed correc I contacted Ancira Nissan on Monday for a 2012 Pro-4X that was listed at 17488 on their webiste. After verifying that the price was indeed correct through Michelle Davis I opted to purchase the vehicle sight unseen for the full asking price. Michelle said she was sending me to her financing guy. I was then contacted by Stephen Gillies, who I asked for the full OTD price. Eventually he got back to me with a price of 30201OTD, I then told him the vehicle was advertised at 17488 plus TT&L. He said no way, I insisted that it was indeed the price listed, then he said he would verify the price and call me back. When he called he said that cars.com was wrong as well as their dealership website. He stated that their website is linked to cars.com and when the price was incorrectly put unto cars.com that it pinged on their website updating the price, so the incorrect price wasn't their mistake, but cars.com mistake and they are not resposible for it. I then asked him what is the best he could do, he said he couldn't do any better stating since I qualified for the loan I could easily afford to pay for the vehicle. Feeling unwhelmed but wanting to give them another chance to make good on their mistake I decided to look online and found a 2010 Pro-4X with 83K miles and offered him the same price as the previous Pro-4X was listed at. He said no, maybe he can come down to 20 but that only makes the dealership 600 which isn't much and probably will only cover the light bill. I find it hard to believe that the profit margins are that small. At this point I was under the impression that Steve was the internet manager, a person capable of making such decisions. Later I found out he is just a salesman and made the decision on his own. How is he supposed to make a beneficial deal for both parties when he is unwilling to present the offer to management who can make those decisions? Whatever the case I am extremely disappointed in my dealings with Anciras' staff. I would have gladly drove up there this weekend from Houston area to sign the paperwork and pick up the 2010 Pro-4X if Stephen went to the trouble of actually working for the customer. After all of this I decided to email each manager with my story. I received this response from Rodney WInn's email account: "Just wanted to say thanks again for giving me the opportunity for your business here at Ancira Nissan. I understand that we were working with you on a Nissan Frontier, but we were not able to earn your business this time. However, moving forward, I wanted to assure you that if you were to need anything in the future, I am still here to help. If any questions or concerns should arise, please feel free to contact me as I would be more than happy to assist you down the road. Sincerely, Stephen Gillies P.S. If you know of anyone who is looking for a New or Pre-Owned vehicle, please give them my phone number, (210) 558-5000, and have them give me a call directly." The used car manager didn't even take the time to address my concerns. It was also a nice way of saying screw you by the entire staff. This dealership is the worst that I have ever had the displeasure of dealing with in my many years on this planet and 40+ deals on vehicles I have made in my lifetime. Stay away, especially if you aren't local. Their practices are shady at best. Edit: the 2012 that was initially listed at 17488, then went to 27488 is now 03/22/2014 26998. Hmm and Stephen didn't want to go a penny under 27488 because according to him "that was their bottom dollar since it was already reduced and they have that much into it as a certified vehicle" More

Neil made me feel comfortable about buying a car. From the first hand shake, he made me feel welcomed and free from what I really want. I came in at that time to canvass for a Pre-Owned Car and he made my the first hand shake, he made me feel welcomed and free from what I really want. I came in at that time to canvass for a Pre-Owned Car and he made my experience fun, easy and hassle free. He is pleasant and great at small talk without trying to pressure you to buy. I drove away smiling, not only because I had a new car, but because they made signing that contract not so painful. I got a great deal and an amazing rate! More

THIS DEALERSHIP IS NOT HONEST OR PROFESSIONAL. I WAS QUOTED A PRICE BY EMAIL BUT THE DEALERSHIP WOULD NOT HONOR IT IN THE END AND KEEP CHANGING THE FINAL NUMBERS BEFORE CLOSING A DEAL. THEY CALL AND EM QUOTED A PRICE BY EMAIL BUT THE DEALERSHIP WOULD NOT HONOR IT IN THE END AND KEEP CHANGING THE FINAL NUMBERS BEFORE CLOSING A DEAL. THEY CALL AND EMAIL YOU CONTINUOUSLY INITIALLY TO GET YOUR BUSINESS, BUT ONCE YOU CALL THEM OUT ON NOT HONORING A WRITTEN PRICE, THEY WONT ANSWER YOUR PHONE CALLS, EMAILS, OR TEXT. I TRIED CONTACTING APRIL ANCIRA AND ASKED HER TO CALL ME BACK, BUT ONLY RECEIVED MESSAGES SAYING SHE WAS TOO BUSY TO CALL, ALTHOUGH YOU CAN SEE HER POSTING ON TWITTER AND FACEBOOK AT THE SAME TIME. THESE PEOPLE DONT WANT OR NEED YOUR BUSINESS. TOTALLY UNPROFESSIONAL AND MORE IMPORTANTLY CONDUCT THEIR BUSINESS IN A DISHONEST MANNER. More

I went in for problems with my 2005 Nissan Maxima. The car was jerking really badly when shifting from R to D and also while driving at lower speeds. It had been happening for about 5 months when I went a car was jerking really badly when shifting from R to D and also while driving at lower speeds. It had been happening for about 5 months when I went and was just getting worse. I explained to them that the issue was my main concern and wanted to know what was wrong. They ended up telling me that a broken motor mount was causing the problem and there was another problem as well not related to the jerky shifting. I opted not to have the motor mount fixed at that time as it was a little more than I wanted to pay right then. I did have the other problem repaired though. Well, later I went back and told them the problem again and that I would now go ahead and have the motor mount repaired. They ended up doing a complete check for problems with the car and failed to mention anything about transmission problems. I went ahead and had the car repaired for what I thought was causing the jerky shifting as they had said that the reason was a broken motor mount. After leaving the dealer, the car was still jerking the same as it was. I called them and they said to bring it back when I could. I took it back the next week only for them to tell me that it was the transmission and was going to cost $3000 to replace. If I had known there was a problem with the transmission I would not have had any of the other work done to the car as it was pointless. There is no way I plan to keep this car and put $3000 into it when its not even worth that much to begin with. Also, how could the transmission problem have been overlooked only a week before. The car had been having that problem for months, so there is no way it just popped up within that week. What a waste of time and money. More

Hi! How you doing? I got new good thing to say! I buy second car from hong Liao! Hong the best! Hong made best deal last time so I have to come back! I tell friend I buying another car. Friend say go to second car from hong Liao! Hong the best! Hong made best deal last time so I have to come back! I tell friend I buying another car. Friend say go to gunn Nissan. They give good deal. I say I will check out but I love hong. So I go and get best price. Then I go see hong! You won't believe what happen next! I have better experience than last time! I show hong price of gunn Nissan. Hong give even better price! Hong cwush competition! Cwush competition like 500 pound man on steroid cwush ant! Hong blow my mind! I tell hong he must be dwagon from Chinese zodiac because he fierce! He work for me to get best deal! Hong powerful! I think hong more powerful now than last time! Almost as powerful as his kung fu! His king fu is fierce! I tell hong when we done with deal that he is powerful and should go home because he do good job! Hong is not shady when he do deal either! He not put me togeder! Hong is also kind man! warm and soothing like Chinese hot spring! I wish I can repay hong! But all I do is buy car! I love hong! Anyone ask where I buy car I always say hong Liao!!! Go see hong Liao if you buy car! He cwush all competition!!!!! You won't regret!!! More