Allan Vigil Ford Lincoln

Manufacturer made a mistake and Allan Vigil took care of it I ordered a 2020 Aviator on 4/4/19 I was informed of the progress of the new build. The Aviator arrived at Allan Vigil Ford Lincoln on 8/12/19 they in I ordered a 2020 Aviator on 4/4/19 I was informed of the progress of the new build. The Aviator arrived at Allan Vigil Ford Lincoln on 8/12/19 they inspected it and found some scratches on some interior parts and they ordered them immediately. I was able to pick up the car on Thursday once I inspected the car there was a manufacturer mistake on the order. I ordered a bench seat for the second row, but they installed bucket seats. I had two choices, order a new one and wait two more months or live with the bucket seats I chouse to keep the car with the buckets. The console between the buckets was one of two to choose from, and unfortunately Lincoln put the small one in. Thanks to Allan Vigil they decided to order me the bigger one and install it for no charge. More

Great salesman Thank you Jonquil for taking great care of me and treating me with so much patience and kindness. A big thanks to Marcus the sales manager for helping Thank you Jonquil for taking great care of me and treating me with so much patience and kindness. A big thanks to Marcus the sales manager for helping us to complete the sale of my vehicle. More

oil and filter and 29 point check I was satisfied except I asked that my tires be rotated and the inflation checked.....this was not done. I did not get a " good " explanation I was satisfied except I asked that my tires be rotated and the inflation checked.....this was not done. I did not get a " good " explanation More

Great deal, great experience!! I asked the salesman for their best deal and he came in strong. Local dealers couldn't come close. I flew from San Antonio, they picked me up at the a I asked the salesman for their best deal and he came in strong. Local dealers couldn't come close. I flew from San Antonio, they picked me up at the airport, signed the papers at the dealership, and drove off in my beautiful Continental. We treated the trip as a mini vacation, it was well worth the drive!! I would do it again in a heartbeat. More

Routine Service. I took my 2016 F150 in for routine service. Because I have always been satisfied with their service department is the reason I continue to use them fo I took my 2016 F150 in for routine service. Because I have always been satisfied with their service department is the reason I continue to use them for routine service. They have also done other work on my F150 from time to time and I have always been satisfied. More

Awesome I had a situation where I had a weird smell in my car when the ac was on. I spoke with the service lane manager and she recommended that I replace my I had a situation where I had a weird smell in my car when the ac was on. I spoke with the service lane manager and she recommended that I replace my cabin filter before doing anything else since my car has 17000 miles. Remarkably she was 100% correct and changing my cabin filter was exactly what I needed. Since she was spot on with that I asked her about my wipers since one of them seemed to be dragging. We replaced the wipers and again solved the issue. Holly Buchanan and the AVF service team are amazing she needs to be employee of the year More

Excellent Customer Service I drive a 2019 Lincoln MKC. I took my vehicle in for the yearly maintenance, since i got it last year in July 2018. My overall experience here was won I drive a 2019 Lincoln MKC. I took my vehicle in for the yearly maintenance, since i got it last year in July 2018. My overall experience here was wonderful. I enjoyed the friendly staff. This location has a built in cafe that serves great food. They have a huge inventory of vehicles. I would definitely recommend this dealership to anyone looking to purchase or service a Ford. More

Very good Haley was very helpful, polite and easy to talk to. Work was done in the time range she gave me. I really could not say enough things good about Her. Haley was very helpful, polite and easy to talk to. Work was done in the time range she gave me. I really could not say enough things good about Her. Thanks. More

Confused! Received a reminder in the mail for my first service on my new 2019 Nautilus. The post card invited me to enjoy the cafe, complimentary car wash, cour Received a reminder in the mail for my first service on my new 2019 Nautilus. The post card invited me to enjoy the cafe, complimentary car wash, courtesy loaner car and/or shuttle. However I was told that the last two are not available to me because I only came in for an oil change. I was very disappointed, confused and felt like the post card reminder was false advertisement. I’d made plans after I dropped off my vehicle and had to change them at the last minute! More

Great service and great employees. I truly enjoyed my experience with Dan Burg while purchasing a vehicle. I went to Alan Vigil because I was quoted a price on a car. When I arrived I w I truly enjoyed my experience with Dan Burg while purchasing a vehicle. I went to Alan Vigil because I was quoted a price on a car. When I arrived I was informed that the price quoted was incorrect. Dan stepped in and assisted me. He recommended I look at a recent trade-in as a good vehicle for me to purchase for my daughter. The price was more than I was willing to pay, Dan went and brought in Tony a manager and they worked with me and lowered the price to fit into my price range. It was such a blessing because I knew my daughter would be in a safe and good car and I wouldn't be in a lot of debt. Please purchase your next car from Alan Vigil and ask for Dan. The finance person, Ivana, was great as well. More