Allan Vigil Ford Lincoln

I recently bought a Ford Mustang GT about a month ago. It was a 2016 and has 58000 miles on it. after owning it for approximately 60 days I found out It needed a Catalytic Converter which costs $3200 to It was a 2016 and has 58000 miles on it. after owning it for approximately 60 days I found out It needed a Catalytic Converter which costs $3200 to fix. I reported it to my sales guy Justin Parker and he went through the grapevine and secured a $1200 discount. He is a very good salesman and takes pride in his product and the Ford Dealership. Much thanks Justin More

My opinion is as follows: A total disappointment. Issues with the vehicle itself, all phases of purchase, closing deal, service and management. Employees absorbed in their own business or personal is Issues with the vehicle itself, all phases of purchase, closing deal, service and management. Employees absorbed in their own business or personal issues on phone and video chat when they should have been taking care of me on a purchase in excess of $40,000.00. It took months to get service. Almost a year and ultimately discussion with GM and Mr. Vigil to get most of the manufacturers defects satisfactorily addressed. One issue they actually made worse, yet now they say the warranty claim was made with them so I have to deal with them. I’m scared they will further damage my vehicle so I guess I have to hope for the best and live with a bad result. The attention to detail and customer service has been lacking in every facet of this experience. The most unfortunate result is that with their delay of services and unsatisfactory results requiring multiple visits, I told them if they couldn’t get it working as it should they needed to put me in another truck of at least the same options and then they could work on this one when they had time to fix it. They wanted to offer only the current fair market value for my truck. This isn’t fair because the manufacturers defects have existed since the truck was purchased. They are basically attempting to penalize me for their inability to service satisfactorily and in a timely manner. I could have made a decision before they devalued the truck by approximately $14,000.00. (The valuation was given verbally and I’m pretty sure the offer was $26,000.00 but quite honestly when the first number started with a 2 the building rage made the rest of the numbers meaningless. When I met with Mr. Michael Vigil his best offer was one vehicle that they had on the lot that was a 2025 (mine a 2024) and a different package 1 step above my XL, but not an XLT. I think maybe it was an STX but he wanted me to pay an additional $13,000.00 dollars. I had originally gone in to look at the Mavericks they couldn’t test drive or sell them due to a manufacturer recall. They had no Rangers but showed me one on a computer screen that showed most of the options I wanted. They transferred it from another dealer, but when the vehicle was presented it didn’t have the options I was shown and it had a manufacturer defect on the hood. That’s when they offered a 2024 F150 with 740 miles that they showed presented a CARFAX report on. They claimed the previous owner lost their job and brought it back. After seeing in my case that if they handle things internally that issues aren’t necessarily available on CARFAX, it does make this former customer question the whole story and what may have been done that I cannot access. If possible, I would recommend videoing every step of any vehicle purchase at this or frankly any dealer. These are my opinions, observations and thoughts. It may not reflect the experience others have had or what you will experience. I even stated that this truck buying experience seemed to be cursed from the beginning and that I had a Murphys law experience where if anything can go wrong it will. If the experience was the same for everyone I couldn’t imagine they would survive as a business. Wishing anyone reading better customer satisfaction than I experienced no matter where you choose to do business! More

I recently purchased a vehicle from Vigil Ford Lincoln and the experience was nothing short of frustrating. The salesperson was professional throughout the process but the attention to detail on the clea and the experience was nothing short of frustrating. The salesperson was professional throughout the process but the attention to detail on the cleanliness of the vehicle once the keys were handed to me was very disappointing, stains, scratch marks, etc. A few weeks later during a rainstorm water found its way through the sunroof soaking the interior, the vehicle has been in the shop for nearly two weeks without any updates. Communication has been poor throughout. I would not recommend this dealership to anyone. If you're considering buying from them, do yourself a favor and look elsewhere. This experience has been a costly and timely lesson in what happens when a business prioritizes profit over integrity. More

Be very leery about buying a used vehicle from them. Bought a 5 month old Acura that was told to me was in showroom condition and has major paintwork done The dealership won’t admit to it and the previo Bought a 5 month old Acura that was told to me was in showroom condition and has major paintwork done The dealership won’t admit to it and the previous owner said they are covering it up. The GM has denied any assistance saying it’s factory but a body shop has proven otherwise. They should step up and take care of customers. The salesperson was fine and transaction was mostly smooth but this is what separates companies when they don’t stand behind a mistake they make. Move on to another dealer More

TLDR: Allan Vigil Ford clearly doesn't value their customers once you buy your vehicle! I can't recommend the dealership due to the service department. The dealership did not advise that the rec customers once you buy your vehicle! I can't recommend the dealership due to the service department. The dealership did not advise that the recall to replace a clip on an interior trim piece would take 24 - 48 hours when the job should take less than 5 minutes. This is incredibly inconvenient when I'm going on vacation in less than two days. The Service Advisor, Julius Nave, said the truck would be finished 5pm the next day due to my vacation. I called at 5:30 PM the next day and not only did they not complete the recall, they had to order the clip and it may not be here tomorrow either. I'm delaying leaving for my vacation for several hours in hopes that the clip will be on the morning part delivery. I'm incredibly disappointed in this dealership's service department. Coming from a Jeep I thought their service department was bad but this Ford Dealership is the worst I've been to. I've never had to such a bad experience from a dealership. More

Love the vehicle as well as the employees at the dealership. Big thanks to Floretta! dealership. Big thanks to Floretta! More

Excellent customer service. I would refer a friend. Love the Corsair. See you soon! Ok I’m done. I would refer a friend. Love the Corsair. See you soon! Ok I’m done. More

I have been disappointed in the past service over the years, concerning my Expedition, as well as with my daughter's Escape. On this last visit I arrived at the appointment, early, and checked in. Seve years, concerning my Expedition, as well as with my daughter's Escape. On this last visit I arrived at the appointment, early, and checked in. Several days after I picked it up, I got an email that I had missed my appointment??? More

Very good company to do business with. They always treat you like family when you are there to do business with them They always treat you like family when you are there to do business with them More

Great place to buy a car. Knowledgeable salesman Justin Parker found exactly what I wanted in their inventory. No pressure, no games. I had done my research on the car I wante Knowledgeable salesman Justin Parker found exactly what I wanted in their inventory. No pressure, no games. I had done my research on the car I wanted and they respected my wishes. Convenient spacious facility with great amenities. Routine service trips are going to be a joy. More