Allan Vigil Ford Lincoln

Excellent environment, very nice to work with, and very attentive. They made my first purchase memorable. attentive. They made my first purchase memorable. More

**Subject: Unacceptable Service Practices at Allan Vigil Ford – Morrow, GA** To Whom It May Concern, I am absolutely appalled by the disgraceful service I have received at Allan Vigil Ford’s Servi Ford – Morrow, GA** To Whom It May Concern, I am absolutely appalled by the disgraceful service I have received at Allan Vigil Ford’s Service Department in Morrow, GA. This dealership has demonstrated an outrageous lack of integrity, professionalism, and basic customer service. First and foremost, I have discovered that the service department is completing tickets and charging for services that were never actually performed on my vehicle. This is not just an oversight—it is outright fraud. I expect that when I pay for a service, the work is actually done. Instead, it seems this dealership is more interested in padding invoices than maintaining customer trust. To make matters worse, the service advisor refuses to communicate with me directly regarding the necessary work on my car. A professional and responsible manager would have the decency to speak with a paying customer and address concerns in a straightforward manner. But instead of a conversation, I receive long-winded text messages that could pass for a dissertation—full of excuses, but completely devoid of solutions. If the advisor has that much time to type, surely a quick phone call or in-person discussion would be possible. But I suppose avoiding accountability is easier when hiding behind a screen. This level of incompetence and dishonesty is completely unacceptable. Customers rely on service departments to provide honest, quality work—not to fabricate service reports and dodge accountability. Allan Vigil Ford has made it clear that customer satisfaction is not a priority, and I will make it my mission to ensure others are aware of these dishonest business practices. More

I recently purchased my car from Von, and I couldn’t be happier with the experience! Von was incredibly patient with answering all of our questions and made sure we were comfortable throughout the entire p happier with the experience! Von was incredibly patient with answering all of our questions and made sure we were comfortable throughout the entire process. The buying experience was quick, simple, and stress-free. Von’s professionalism and attention to detail made a typically overwhelming process so much smoother. I highly recommend working with Von if you’re looking for a great car-buying experience! More

Terri Castle was instrumental in helping me pick a new car that spoke to what I was looking for in a new vehicle. Her charismatic energy, and jovial spirit made my experience top notch! car that spoke to what I was looking for in a new vehicle. Her charismatic energy, and jovial spirit made my experience top notch! More

They where backed up in service department had to wait a few days to get diagnosed but issue solved so far truck running good again few days to get diagnosed but issue solved so far truck running good again More

I have always brought all my cars to this dealership to be worked on.. They always do a very good job! be worked on.. They always do a very good job! More

My parents only purchased Ford vehicles, now I know why! I have been fortunate to have a career where most of my vehicles were provided by the company; some of them were Ford. This was my first time persona I have been fortunate to have a career where most of my vehicles were provided by the company; some of them were Ford. This was my first time personally purchasing a Ford vehicle and it was the most customer-centric, seamless purchasing experience I’ve had not only for a vehicle but any other major purchase I’ve made over the years. The experience was effortless, natural, proactive, educational, informative, instructive and open. So, now the family tradition has been restored. As in all other things, my parents were right again - now I know why! More

Professional and on time. I have been in the dealership many times with all my cars. I have been in the dealership many times with all my cars. More

I knew exactly what I wanted. They had it and made the buying process extremely easy and quick. Everyone was nice and my questions and concerns were answered promptly and respectf They had it and made the buying process extremely easy and quick. Everyone was nice and my questions and concerns were answered promptly and respectfully. More

Jasmine in the Service Department was absolutely wonderful!! Her great customer service to making sure, I was updated on all of my repairs, texting to see if I was ok or if I needed anything during wonderful!! Her great customer service to making sure, I was updated on all of my repairs, texting to see if I was ok or if I needed anything during my repairs. She also notified on parts & etc. I really appreciate you Jasmine!! Thanks More