Allan Vigil Ford Lincoln

VERY PROFESSIONAL AND POLITE WE ENJOYED WORKING WITH JAMIE HADLEY CONCERNING OUR VEHICLE,SHE WAS UPFRONT WITH US FROM THE START SHE ALSO SAVED US SOME MONEY ON OUR REPAIR. THANK WE ENJOYED WORKING WITH JAMIE HADLEY CONCERNING OUR VEHICLE,SHE WAS UPFRONT WITH US FROM THE START SHE ALSO SAVED US SOME MONEY ON OUR REPAIR. THANK-YOU SO MUCH. More

Recalls on our 2 Focus Hatchbacks. As always, Allan Vigil Ford took care of us valiently-got us in very quickly and completed the service ahead of schedule...Mike has always been very c As always, Allan Vigil Ford took care of us valiently-got us in very quickly and completed the service ahead of schedule...Mike has always been very committed to the customer which is why we travel more than an hour to this dealer. Allen Vigil Ford is the best and I highly recommend them for all auto needs. More

The usual great customer service. This dealership is local but that's not why I service my vehicle here, I would drive further from home if I did not get the care I do from Allan Vigil This dealership is local but that's not why I service my vehicle here, I would drive further from home if I did not get the care I do from Allan Vigil Ford. More

Great Service Experience As always, excellent service, Service Manger Haley, was efficient and courteous. Great Job I am Pleased with Professional Service ; Car is running l As always, excellent service, Service Manger Haley, was efficient and courteous. Great Job I am Pleased with Professional Service ; Car is running like a Diamond. More

Service experience Appreciate customer service care and excellent service in a timely, professional manner. Thank you. Love my Lincoln MKS! Haley was very professiona Appreciate customer service care and excellent service in a timely, professional manner. Thank you. Love my Lincoln MKS! Haley was very professional and helpful to our needs. More

My service experience. It was good. They did do everything that needed to be done. Just need for them to leave the seats in place for the driver once service is completed ( It was good. They did do everything that needed to be done. Just need for them to leave the seats in place for the driver once service is completed ( wife's suggestion). More

My Service Advisor was Peyton. She was Professional and kept me informed about the status of my car without me having to call and inquire. The initial price quoted was the actual price at the end of my ser kept me informed about the status of my car without me having to call and inquire. The initial price quoted was the actual price at the end of my service, Thanks Kevin! Feels good to believe that you were not taken advantage of because you are a woman! This is why I bring my car back to Allen Vigil Ford. More

Terrible finance team and lack of response and follow Bought three vehicles spent over 130k they messed up my payoff , came back and said i needed more money down after i bought the vehicle did not pay my Bought three vehicles spent over 130k they messed up my payoff , came back and said i needed more money down after i bought the vehicle did not pay my trade in loan off it took me over a month going back and forth still noone corrected . Spoke to Dennis the gm he said he would follow up and call me back and never did . I will NEVER buy another vehicle from here again they screwed me out of over 1500 dollars and being a vet like Mr. Vigil is i would not expect this kind of service and i Hope he reads these!! More

Great Service My vehicle had a check engine light and the service department at Allan Vigil found the problem quickly and got me out in about two hours. My vehicle had a check engine light and the service department at Allan Vigil found the problem quickly and got me out in about two hours. More

My vehicle was having trouble starting after it just cut off during an attempt to pull away from the gas station. Had it towed to Firestone who, on Saturday, diagnosed that the ignition switch need to be re off during an attempt to pull away from the gas station. Had it towed to Firestone who, on Saturday, diagnosed that the ignition switch need to be replaced but they can't program the the car which requires a dealership service center. I scheduled a service appt on Sunday through the online scheduler that confirmed my appt for Monday at 0800 was accepted and scheduled. My son shows up at 0730 and I even called to explain the issue. First I was told the online scheduler doesn't always work which they knew about it for months and would probably be up to 24hrs before they get to it due to being behind schedule on other cars already there. They gave my son a ride back to college campus to wait for the repair to be completed which wasn't too big a deal since he was on spring break. Checked on the car through the website as requested by service department but never got a response until Tuesday after giving an unhappy face satisfaction through the same message portal. Tuesday, I was told that it had been assigned a technician and if I don't get anything by the end of the day then it would be Wednesday. Wednesday, I was told that it had been assigned a technician and if I don't hear anything then it would be Thursday. Thursday, I requested another update through out the day but didn't get a response. So after being on hung up on and calling back a second time to wait on hold for over 30 minutes I got the same story and would be ready on Friday, and the original service advisor was out for the day. I explained the unacceptable service and what's been happening up to that moment, we're not from that area and we live 3hrs away and all this time my son is waiting. I was then told that a service advisor would get my message and would be in contact with me on Friday to follow up on the issue. Then the college sends out the notice everyone that can needs to leave the campus by the end of the day on Friday. Friday morning at 9am I called back to get an update which I was again on hold for awhile and was told my service advisor wasn't in that day again, they are still backlogged and would probably not get to my car. So I requested to talk with the service manager (Holley) who would call me back and the service director (Fred) wasn't in to work. The service manager never called. No one cared about my experience and since I wasn't getting any responses I have to say no one was passing along any information as they said they would be doing. Since my son had to leave campus we picked up the car to attempt the 3hr drive with the same issue unresolved. They seemed to move more quickly to give us back the car and pick up my son from campus to reduce their service workload than to talk to me about my concerns and lack of service being given being my car had been there waiting since Monday at 7:30 am. This dealership is by far the worst experience to be given and the lack of care given to an active duty service member and their family. If they can treat customers like me as a service member in the military without any sense of pride as a representative of their business the I have no choice but to believe they will do it and have been doing it to everyone else who isn't in the military without any disregard. DON'T USE THIS DEALERSHIP TO GET SERVICE WORK PERFORMED!!!! I hate to think how their sales person's act to customers looking to buy a vehicle especially after the purchase is completed. My service invoice number was 16127154 or M5115. Service Advisor was Michael Haywood. More