Allan Vigil Ford Lincoln

Our sales rep was great. He was knowledgeable and easy to work with. We were extremely satisfied with how fast the process was and the level of service we received. work with. We were extremely satisfied with how fast the process was and the level of service we received. More

I always get amazing customer service and vehicle service when I go to Allan Vigil Ford Lincoln. They always take care of me and always explain what went on during the service. They make me happy to be a blu when I go to Allan Vigil Ford Lincoln. They always take care of me and always explain what went on during the service. They make me happy to be a blue oval customer! More

Very good service and friendly staff. My needed service was performed quickly. My need service will be performed by this dealership.m I am happy with the provided service was performed quickly. My need service will be performed by this dealership.m I am happy with the provided service More

I am very pleased with this location . My Service Adviser is outstanding, that is Jamie Hadley, she worked very patiently with my husband and i when we brought in my 2018 Ford Escape for repair. ALLAN VIGIL is outstanding, that is Jamie Hadley, she worked very patiently with my husband and i when we brought in my 2018 Ford Escape for repair. ALLAN VIGIL, always open on time More

Actually this was my first visit to this location and also the only Allan Vigil Ford Dealership in the area....It was a great experience...Jennifer Wilkes is a professional and knowledgable. So was her c also the only Allan Vigil Ford Dealership in the area....It was a great experience...Jennifer Wilkes is a professional and knowledgable. So was her coworker who is in the office with her he helped me when Jennifer wasn't there the day I came to pickup my vehicle. I can't remember his name but it sounded like Dak...not sure but a shout out and 👍🏽goes to him as well. More

Did not repair my start/stop problem when left it in shop for ten days fixed water leak only.it was put on work order start/stop problem for ten days fixed water leak only.it was put on work order start/stop problem More

I bought a used truck there last year that needed work done on the front differential before it was able to be sold. The dealership promised me they would stand behind the work, that I had nothing to worr done on the front differential before it was able to be sold. The dealership promised me they would stand behind the work, that I had nothing to worry about. Endless the day the 4 wheel drive hasn’t worked in the truck since I’ve had it and I’ve made multiple attempts to try and schedule a service. Will not buy from here again. I should also say the salesman I worked with was outstanding and I feel like he has tried. His name is Curtis Whittle. More

The best service ever my adviser Jasmine is the best so attentive, keep me informed with what is going on with my vehicle I always ask for her and I only take my vehicle when she is there I appreciate good attentive, keep me informed with what is going on with my vehicle I always ask for her and I only take my vehicle when she is there I appreciate good customer service More

Allen Vigil Lincoln sales and service departments are without fail the best I've ever had the pleasure of working with. It all started with Omar Johnson in Sales and ends with a service department that c without fail the best I've ever had the pleasure of working with. It all started with Omar Johnson in Sales and ends with a service department that could place a motto on the front door that reads "Commented to Excellence" More

I called service provider, Dextavious today and he I called service provider, Dextavious today and he notified me that my vehicle was ready for pick up. He also informed me that the vehicle navigat I called service provider, Dextavious today and he notified me that my vehicle was ready for pick up. He also informed me that the vehicle navigation was already up to date prior to bringing it to the dealership. Supposedly, my sync3 system was not up to date which is why Lincoln thought the navigation system needed updating. I accepted the information and came to retrieve my vehicle. I confirmed that the automatic lift gate and illuminated emblem, and the automatic folding mirrors worked. Unfortunately, less than three miles from the dealership, "Electronic limited slip differential reduced torque" warning light illuminated on the dash. The same warming light that Dextavious and my paperwork says they fixed. He offers to keep my vehicle, but only has a Lincoln Corsair (5 seats). So I ask for a manager and I resolve to taking my vehicle and waiting on Dextavious to call me back when a fix is available and supposedly get to the front on the service line. I proceeded home using the vehicle navigation and check the system's information once I arrive. The vehicle's Sync system and navigation information was all the same as before it was taken in for service. The information on Lincoln's own website shows different update information than whats currently on my vehicle's screen. Not only that, but Dextavious told me a couple of weeks ago that even though the seats would not be replace, the technician still fixed the leather near the latch on the second row seats. Unfortunately it was not done, not even an attempt. Also, I still hear engine noise upon a Cold Start. And last but not least, I observed moisture in my driver side headlight housing. I have driven the vehicle in rain and never observed this before. And my vehicle is garage kept. To avoid getting angry all over again, I will conclude. My vehicle was in a Lincoln service department for over a month and driven approximately 19 miles by service Techs, while I had to drive an inadequate rental (no Lincoln loaner) vehicle. The service department only completed three verifiable fixes on my vehicle and I am livid. My wife and I are dumbfounded at how they could have my vehicle so long, drive it as far as they did, and not resolve any core issues that were stressed over and over again. I definitely never want to bring my vehicle back to Allan Vigil dealership and regret I ever did in the first place. I have never seen such incompetence at such a high level, through every level of a service department. I am utterly dismayed and extremely disappointed. I need this to be resolved as soon as possible. I have paid two vehicle loan payments and two insurance payments for a vehicle I have not been able to use! I need to be reimbursed appropriately. I have attached several pictures as evidence of unfixed items and I have proof of miles driven while in service and on which days! More